Hasslefree MiniaturesReviews 8

Backed their latest kickstarter which was funded, but company is incapable of launching the pledge manager for over a year. They made infrequent posts claiming health issues, but no updates since March 31st 2024. All messages asking for info are ignored. Avoid at all costs!

I used to buy from them about 4 years ago, back then it was usually a slight delay in getting your order. I unfortunately backed their Nov. 2022 Kickstarter and we will unlikely see see it fulfilled as its May 2024. Everyone is complaining that their ordered minis (outside of the kickstarter) are not arriving and the company is impossible to communicate with.

I have ordered thousands of minis from many different companies from around the globe for years. I have never had issues which I considered serious from any of them, until I ordered from Hasslefree Miniatures. Ironically, they are the only company which has been a hassle for me, and it was a major hassle. I ordered some minis in mid August 2023 from them. Expensive minis, which would have been a good chunk of income for them for very little effort. I got an automatic reply from them verifying the order and telling me it was being processed. A month later, I has heard nothing, so I sent them an email (sent as a reply to the email they sent me, as well as adding the email which they publicly list as well as another email I found on their web page, so all 3 emails addresses of theirs I could find) asking what was happening with the order. I got no response. Then I looked them up online and found out that since 2018 they have been filling orders (very slowly) for their old regular customers, but for newer customers they don't reply to emails, delete Facebook questions about orders, and orders go for years without being filled or refunded, using the excuse that they have health issues (their health issues don't seem to affect their ability to have sales on their website when they are deeply backlogged on shipping out orders from years earlier- it only affects their ability to ship out merchandise). I found on some of the review sites that people had put reviews that said their merchandise hadn't been sent out, which were 3 years old before Hasslefree bothered to reply to them, saying they will help them get their minis if they contact them. 3 years old before a response was sent! So I sent them another email 2 weeks after the first one, asking them again (to all 3 of their email addresses) what was going on with the minis. Again, no reply. So I followed the advice of people online who had waited too long to get a refund from their credit card company, and filed for a chargeback. While I was waiting for that to go through, I was also watching their Facebook page, which was hiding the comments of people who were asking what was happening with the minis they had ordered more than a year ago. They had time to hide comments but not to ship out minis. Then they had a sale on their minis. Then they had another sale on their minis. Meanwhile, it's now 2024 and I never got a reply from them (even though months ago they wrote in their newsletter that they had responded to everyone waiting for minis and are all caught up, despite new Facebook messages showing up and being hidden as quickly as they can catch them) and I have now received a refund from the credit card company, because they never replied to their emails either. In addition, I was interested in a handful of minis which were out of stock, but were "Due in 3 weeks" way back in August, so I bookmarked them. Now, in 2024, they are still all "Due in 3 weeks". I suppose if they don't ever send out minis which you have paid for that are in stock, then it doesn't matter if they take your money for minis that they have no intention of ever restocking either- it comes to the same thing. This company is a massive scam. Stay away from them, whatever you do.

Once more I've encountered ridiculous delay in shipping and absolutely no communication response to any of their published email addresses.

I had previously been a fan and strong supporter of Hasslefree, despite having previously needed to cancel an order and request refund through Paypal after no delivery and no communication.

I thought the problems were resolved and ordered again but, after two months and with no response to any email sent to any of their three published email addresses (and the 'Contact Us' form on the website), I have once more had to request a refund and cancellation through Paypal.

I've seen all the usual excuses in the past (illness, busy/backlog, plague of locusts, dog ate the homework) but a reputable company that wants to continue in business should sort out communication at the least. Businesses do not survive if they cannot sell goods and do not communicate with their customers, not matter how nice those toys are.

So, no more orders from me and I shall be removing the advert/link that I put up on my website over ten years ago. This last incident was the final straw for me - goodbye Hasslefree.

Ordered online, no communication for 4 weeks, 6 emails 3 phone calls, no comms untill threat of refund. Lots of excuses, received refund after raising credit card dispute. I had contacted before to pick up another order but no communication, total loss to their business so far due to bad management £160, its a shame, they are nice sculpts, but no way worth the HASSLE (ironic) purchased proxy figures elsewhere.
I would advise to purchase from them at a show to save on disappointment, if you have to be certain.
Was offered a 20% discount on the next order, ""Ha Ha"" I love that sort of humour, whats 20% of nothing Ha Ha Ha, read the above. Good luck on that business plan.

Made an order. Never received that order. Tried to contact them and they ignored me. Made a claim on PayPal and then they tried to blame it all on me. They ignored PayPal, so at least I am getting my money back.

The worst customer service I have ever received from a games company.

A month since I placed my order and it's not been delivered.

They simply ignored my messages until I copy and pasted my experience on to their Facebook page, where other customers might see it.

Then I miraculously got a reply.

Not a "So sorry, we missed your messages, we'll get right on it."

Nope, apparently it's my fault because I don't subscribe to their newsletter.

I know I'm not alone in getting awful service from Hasslefree. This isn't the first time I've had this experience with them either.

Needless to say it will be the last...