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The company has established a strong reputation for its extensive selection of Asian media, including movies, music, and literature, which customers appreciate for both quality and variety. Many reviews highlight reliable shipping and efficient customer service, fostering a sense of satisfaction among long-term users. However, concerns arise regarding pricing, with some customers finding it higher than competitors, and issues related to order inaccuracies and packaging. While the majority of feedback is positive, there is a notable sentiment regarding the need for improved handling of returns and better communication in resolving order discrepancies. Overall, the company shows promise but could enhance its customer service approach.
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Sites such as kpopmart, and ktown4u give you the poster for free when you buy an album but yesasia charges $5 for a piece of paper.
BUT aside from the expensive and overpriced merchandise, yesasia is very organized, has an easy-to-navigate website, great customer service, well bubble-wrapped packages. If you don't mind spending $10-20 more than the average Kpop merchandise site, YesAsia would be a great go-to kpop store.
I buy both Kpop and Jpop stuff from Yesasia.com. Please don't be surprised if the item prices are higher than some of the other Kpop stores online, however their shipping fees are much less than any of the others. They make the final price of the order cheaper. They even have free international shipping on orders over $50. So yeah I buy a lot of my albums and concert DVDs from them.
Love YESASIA for all my music merchandise purchases. They always have what I want in stock and get it out to me quickly.
I used Yesasia to buy merchandise and music when I live in Puerto Rico, very far away, after searching online I would always end up buying with them because they have the best prices. Now I live In Seoul, Korea, and I can not believe that most of the merchandise I want now is still cheaper with them than in the streets of Seoul. And their free shipping is the best!
Yesasia is a decent online shop, I like the fact that you get your delivery rather fast for me it take maybe 2 weeks for the order to come to my door, But i have to complain about something, when I bought a TVXQ album Secret Code I got that album delivered broken the whole CD case fell apart once opened it and I dont unpack my stuff roughly, thats something Yesasia needs to be better at its to make sure that the items you buy are whole and clean
But other than that they are very good at service, they answer if something is wrong, or if you regret a buy, they help me with that
A Good All Asian Entertainment Website With Most Asian Media's Available For Sale. Things To Consider For Improvements: To Periodically Review and Replenish Temporarily Out-of-Stock Items As More Items Become Unavailable and To Consider Including Thai's Media's And Middle East Asia Like Arabians Entertainment For Truly All Asian Entertainment!
I've only ordered once in this website and when I did I was a little scared because of all the negative reviews. The prices seem a little higher than most websites but I was going to order the Got7 Japanese album Moriagatteyo, which was $50+, so I got the free shipping. The shipping was fast and they provided me with a trackng number. Most websites that give me a tracking number that I can'tt use once the item leaves Korea, but this store isn't based on Korea. It isn't my favorite store for kpop albums but if I ever have to order a Japanese one I'll definitely use this website again. My item arrived with plenty bubble rap and on time.
I love buying from yesasia, have ordered many times from them, good costumer service and timely deliveries
I love ordering from here! I have heard other people complain about where they order from and I have NEVER had any issues with YesAsia. I love their quick responses and updates and willingness to help. LOVE THEM! Thank you!
Always so good to find what I search for in your shop - excellent service - and you've got such good humour:-)
Nice item, with good description. Nice deal with the shipping and good price.
It has not only kpop albums korean press but most importantly it has albums in other presses. Those presses that i can't find easily and have a reasonable price. Sometimes price can be overwhelming but it's one of the most reasonable one out there. If only my packages come early or within 15days then it would be 5stars for me. I can't really blame YesAsia too coz post can be such a pain sometimes. And really appreciate the free shipping.
I've used YesAsia several times over the years and they've always delivered products in a timely fashion and in great condition!
I have bought from YesAsia many times and have had no problems. I have bought CDs, figurines, magazines and they all came in perfect condition. Once I bought a CD which was later discovered to be out of stock, but I got the amount credited to my YesAsia account with no problems, and was able to use it later for another purchase. Although some items may seem a little pricey, it's worth it for the free shipping (if you spend over 39 USD - which isn't hard) and quality service. There is also a wonderful range of products.
YesAsia always gets me my kpop albums and other merch shipped out in time and here quickly. They have JYJ and Junsu items which is primarily what I look for. And the purchases contribute to the music charts which is why I buy kpop from them. Found some fun, rare items this purchase. I highly recommend them.
I do wish there were more things like magazines, or dvds that were region free so I could play them here in the US. And light sticks!
I truly love YesAsia. They are the only choice for me when it comes to buying kpop albums to add to my collection. If any problems arise with my order, they are always willing to help fix it any way that they can. The service is always fast.
Love buying from Yesasia.com I get all the items I would like and quick shipping. I can easily find what I want and good pricing.
Answer: Yes. For Korean albums the sale counts on the Hanteo Charts. For Japanese albums the sale counts on the Oricon Chart.
Answer: I've had the same thing happen but with other businesses. When I asked the very same question you have I was told that the refund time depends on the banking system. The representative has no way of knowing if it's the customer's bank or the business bank. I've had this happen a few times over the years. From my point of view it gives the banking system more time to dink around with your money. Frustrating.
Answer: In my experience it only took them about 2 days to reapond.
Answer: I've "lost" confirmation emails before as well, I'm not sure if they were just never sent or my email filtered them out and the spam folder was automatically cleared before I could resurrect it but as long as your order history page has confirmation of the order and it has a pending status on it you should be fine. Also, check if all of your items are kept in stock. If you're purchasing an item that they have to acquire first it can take 30 days or more for them to even receive the items and then prepare for shipping.
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