Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its extensive selection of Asian media, including movies, music, and literature, which customers appreciate for both quality and variety. Many reviews highlight reliable shipping and efficient customer service, fostering a sense of satisfaction among long-term users. However, concerns arise regarding pricing, with some customers finding it higher than competitors, and issues related to order inaccuracies and packaging. While the majority of feedback is positive, there is a notable sentiment regarding the need for improved handling of returns and better communication in resolving order discrepancies. Overall, the company shows promise but could enhance its customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Want to buy Mirror CD however your Mirror Piano book appeared. I have paid already! Please cancel and refund the order! Crying... :(
When I got to my cart, a banner said I got free shipping with my $31 purchase. I should have seen that coincident amount as suspicious, but I need three product and so ended up paying $16 so I can have a tracking number. Frowny face. But thanks for having Red Cliff parts 1 & 2!
I have always been advised if DVD is unavailable and service is quick and has many old dramas as well
The prices are way too high compared to other sellers (say you'll buy a Japanese version of a dvd set: they're going to charge you thrice the cost you'd pay getting it from Japan albeit Hong Kong is a hub so everything is supposed to cost less). Not only that- more often than not, they won't have what you ordered nor will they be able to get your copy (when they do, it will take two to three weeks and THEN they will send it to you); does that mean you'll get a refund- no it does not! They will either only give you a partial refund giving poor excuses which don't make sense in the least bit or, more often than not, give you a refund in credits to use to buy something else.
The price shown is never exact! Upon checkout you will notice you are being charged way more and, guess what, a few days later your credit card will be charged EXTRA as sort of a "order placement taxation" (which is never going to be refunded either way, just like the shipping cost).
Once, I bought a 5-dvds set for 180 euros (TOO MUCH BUT THEY WERE THEY ONLY ONES STILL SELLING COPIES, IT WAS FOR COLLECTORS AND SOLD-OUT ANYWHERE ELSE): it came two months later, with its case broken and no bubble wrap in the shipping box - which was clearly too large for that so I take it my item spent two whole months going up and down - so I contacted the customer service providing pictures as proof: the only thing they were willing to "offer" was a very thin CD-ROM case I might have bought for less than one euro just about anywhere and that was obviously too thin for the five DVDs!
Did I mention you pay over 200 euro for a boxset and then discover it only contains half of the TV series and you need to buy the other half separately?
The HIGHLY COSTLY express shipping takes the exact same time the free one does (is it free really, the shown price suddenly increases upon checking out so I doubt it) and the standard shipping - when not offered, which is more often than not - costs an arm and a leg as well!
Terrible experience.
I ordered twice from them and it arrived safely. It took a bit longer but I had preorder so that's normal. They were also really nice when I asked if I can add a album to my order. I prefer buying from here since most albums are cheaper. I will definitely order again from them.
I love the items available in this store! The books available was what I have been looking for for so long and they have many options!
Great to find a great place to get overseas games here in states ty, ebay sellers overcharge like crazy for these games
I am not fluent in Japanese yet. I am well aware this blu ray set does not come with English subtitles. But I will have a season 2 if my life depends on it. Anime is pure. Revenge is even purer.
Even without a mobile version, this site was easy to navigate through and quick to get through checkout. It also accepted Google autofill features without bugging, making the checkout process that much better
Fast and efficient service, just what a weeb like me needs SHUBA SHUBA SHUBA SHUBA (This is a ref from Subaru from hololive btw just letting you know) I love how their website works, its very efficient and clean.
Great source for Japanese music. Huge catalog. Found what I was looking for quickly. Checking out was quick and painless. Will use again.
YesAsia.com has a good selection of Chinese, Korean, and Japanese books, electronic, media etc. items. YesStyle.com also carries Asian fashion products!
This site is Legit! I have bought two DVD box sets from them and I got exactly what I paid for. The box sets are original packaging, they are not fakes. I wanted the brand new box set and got exactly that. I will definitely be coming here again.
Yesasia it good customer service. Yesasia have good chinese recording cd like HQCD, etc. i will recommend to my friends who like listening to music.
Long time i order from yesasia japanese song and this time to Korea song
Always quick and easy to buy
I love ordering from yesasia! Response is quick and ordering is easy. I would give a full 5 stars but my albums always have dents when they arrive in the Philippines. Ive requested that my next order be packed carefully so I'm hoping to give yesasia a 5 star review when the next shipment arrive at my house.
Thank you yesasia! Please continue to do good work for kpop fans like me.
Nice and simple ordering experience that makes it a pleasure to use this site. While this is only the second time I used the site on each occasion it was so easy. I look forward to returning on many more occasions.
Must order $89 minimum to get free shipping or my shipping charge was $28. That's insane. And a lot of the items takes 14 days to be received by them from other sources before shipping to me. That's almost a whole month wait.
Answer: Yes. For Korean albums the sale counts on the Hanteo Charts. For Japanese albums the sale counts on the Oricon Chart.
Answer: I've had the same thing happen but with other businesses. When I asked the very same question you have I was told that the refund time depends on the banking system. The representative has no way of knowing if it's the customer's bank or the business bank. I've had this happen a few times over the years. From my point of view it gives the banking system more time to dink around with your money. Frustrating.
Answer: In my experience it only took them about 2 days to reapond.
Answer: I've "lost" confirmation emails before as well, I'm not sure if they were just never sent or my email filtered them out and the spam folder was automatically cleared before I could resurrect it but as long as your order history page has confirmation of the order and it has a pending status on it you should be fine. Also, check if all of your items are kept in stock. If you're purchasing an item that they have to acquire first it can take 30 days or more for them to even receive the items and then prepare for shipping.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account