Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of YesAsia

YesAsia

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate YesAsia?
grey stargrey stargrey stargrey stargrey star

YesAsia Reviews Summary

The company has established a strong reputation for its extensive selection of Asian media, including movies, music, and literature, which customers appreciate for both quality and variety. Many reviews highlight reliable shipping and efficient customer service, fostering a sense of satisfaction among long-term users. However, concerns arise regarding pricing, with some customers finding it higher than competitors, and issues related to order inaccuracies and packaging. While the majority of feedback is positive, there is a notable sentiment regarding the need for improved handling of returns and better communication in resolving order discrepancies. Overall, the company shows promise but could enhance its customer service approach.

This summary is generated by AI, based on text from customer reviews

service
46
value
48
shipping
49
returns
23
quality
48

We monitor reviews for authenticity

Canada
1 review
8 helpful votes
Follow Feather M.
Unfollow Feather M.
Share Review
Report Review

As a worldwide online retailer, you need to find an alternative way of how to ship internationally such as using Fedex or DHL instead of doing nothing about it. Many online retailers are willing to hold the order and ship them later.

Date of experience: April 19, 2020
Canada
1 review
21 helpful votes
Follow Holly N.
Unfollow Holly N.
Share Review
Report Review

The website offers a variety of goods that arrive at you in perfect condition with little to no mistakes. They offer free shipping over a certain amount of goods and have the latest. The only issues with the store involve a lack of tracking code after receiving the confirmation email and can take a long time to arrive at your destination. If you want free shipping and good quality, and willing to put up with long waiting period (i'm talking a month) this is your site.

Date of experience: April 18, 2020
Hong Kong
1 review
0 helpful votes
Follow F L.
Unfollow F L.
Share Review
Report Review

Good!
April 7, 2020

As a new customer, I found that the ordering process of Yesasia is very fast and efficient. Hope that the shipping is also as fast as expected.

Date of experience: April 6, 2020
California
1 review
0 helpful votes
Follow Kenny C.
Unfollow Kenny C.
Share Review
Report Review

Excellent website for buying a lot of Asian Entertainment products, I used this website since I was a teenager. I hope this website can go back with selling the electronic products from Japan, Korea and China. Brand name such as Sony, Samsung and Huawei or Xiaomi.

Date of experience: April 5, 2020
Norway
1 review
18 helpful votes
Follow Tina T.
Unfollow Tina T.
Share Review
Report Review

I have been shopping from this site in what seems like ages. From when I started buying music and dramas online from china/japan/Korea this was the first secure site I ended up with. They most likely have what you need, their prices are great, shipping is trustworthy and if something should happen? Then they have excellent customer service with the will to fix things. I always have a great experience and that's why I have done a LOT of shopping here over the years.

Date of experience: March 24, 2020
Spain
1 review
0 helpful votes
Follow Ara B.
Unfollow Ara B.
Share Review
Report Review

Shopping
March 23, 2020

I've bought items here a lot of times and the result is always the best, looking for items and buying them is an easy process. Even though I live far away, the packages always arrive on time and safe

Date of experience: March 22, 2020
Spain
1 review
0 helpful votes
Follow kim a.
Unfollow kim a.
Share Review
Report Review

Great
March 20, 2020

Ordering process is easy. Orders always arrived within the expected time of delivery and the packaging is always very safe. I've placed around 3-5 orders already and i'm always satisfied. 10/10 would recommend

Date of experience: March 19, 2020
California
1 review
0 helpful votes
Follow Thomas H.
Unfollow Thomas H.
Share Review
Report Review

Easy to order
March 20, 2020

It was easy to find the Chinese subtitle in yes Asia and with a lot of blue-ray and DVD
THANK YOU
THomas

Date of experience: March 18, 2020
Portugal
1 review
1 helpful vote
Follow Beatriz L.
Unfollow Beatriz L.
Share Review
Report Review

I bought my albums three months ago and if it wasn't for me emailing about what's going on i would never know that they LOST my products and they can't give me back my money because it goes straigh to their credit in the website. It was the first and last time I buy something from here.

Date of experience: March 18, 2020
GB
1 review
19 helpful votes
Follow Akilah S.
Unfollow Akilah S.
Share Review
Report Review

I like this site. I feel like not many people use it when it comes to kpop albums as other sites. Over the span of a decade I havent had an unsolvable problem yet. Really appreciate the option for free delivery even if it doesn't have tracking. Although I wish there were more than one option for tracking as if for example with my recent purchase: I bought something for 55usd, the delivery fir tracking was 30usd, but I don't wanna pay 30usd for tracking and 5-7 day delivery. The free delivery estimate is about a month so I used that. I would love to see a tracking option, even if it took a month delivery also, but for a lower price. Can't remember if this was an option before but it isn't an option now and I wish it was~ if there were 3 delivery options at this point in time, I think my review would easily be a 5 star.

Date of experience: March 2, 2020
GB
1 review
0 helpful votes
Follow Mirza W.
Unfollow Mirza W.
Share Review
Report Review

Always wanted to buy this song and I can have it, all thanks to yesasia global.
Arigato, Thank You very much (^_^).

Date of experience: February 24, 2020
District of Columbia
1 review
2 helpful votes
Follow Susan B.
Unfollow Susan B.
Share Review
Report Review

Need more Eric Chou Cds
February 12, 2020

I love Yesasia for what its unique niche in the market but please add the new Eric Chou CDs to your stock!

Date of experience: February 11, 2020
California
1 review
0 helpful votes
Follow Allan L.
Unfollow Allan L.
Share Review
Report Review

Highly satisfied
February 5, 2020

I am highly satisfied in purchasing items from this site. I have dealt with them for years. No problem whatsoever.

Date of experience: February 5, 2020
Connecticut
1 review
0 helpful votes
Follow Jane O.
Unfollow Jane O.
Share Review
Report Review

I Yesasia!
February 2, 2020

They always have a wonderful selection of books and magazines from Japan! I have ordered from them several times over the years and I have always received my purchases quickly!

Date of experience: February 1, 2020
Georgia
1 review
0 helpful votes
Follow Bee M.
Unfollow Bee M.
Share Review
Report Review

Love this site
January 17, 2020

Never had a problem with this site. Great deals on everything I want, free and fast shipping, I love it.

Date of experience: January 15, 2020
New York
1 review
0 helpful votes
Follow Cheh L.
Unfollow Cheh L.
Share Review
Report Review

Other wise its okay... could be a lot better... services a B+... first times

Date of experience: January 1, 2020
California
1 review
0 helpful votes
Follow dont t.
Unfollow dont t.
Share Review
Report Review

Shopped here for years
January 1, 2020

Yes shipping is slow but free so i don't complain. The generally have what I want and if not there is always amazon.co.jp or books.com.tw

Date of experience: December 30, 2019
Hawaii
1 review
0 helpful votes
Follow Alice P.
Unfollow Alice P.
Share Review
Report Review

False advertisement
December 23, 2019

Website clearly said free shipping international... but I was being charged for shipping twice. I needed the books so I went ahead buying from this website. Would appreciate it if they were honest about what they posted on their website.

Date of experience: December 21, 2019
France
1 review
0 helpful votes
Follow michel I.
Unfollow michel I.
Share Review
Report Review

Parfait
December 23, 2019

Tout bien. Jamais eu de problème. Site à recommander.
Je commande depuis la France, en standard la livraison est assez lente, mais je ne suis pas presser.

Date of experience: December 21, 2019
Spain
1 review
1 helpful vote
Follow Fantastic T.
Unfollow Fantastic T.
Share Review
Report Review

Eaaaaasy!
December 18, 2019

It´s really easy to buy here. One of the best places to buy my kpop- GOT7 things^^ I'll repeat it soon!

Date of experience: December 17, 2019