Wooden StreetReviews 176

Delivery was very disappointing. The promised delivery date was not met, and the order has been delayed without a clear explanation. Customer service has been unable to provide a definite delivery timeline, which adds to the frustration. Additionally, management has not responded to emails, making it difficult to get any accountability or resolution. Overall, the experience has been unreliable and poorly managed.

Pathetic after sales service by WS. We have made several purchases from this brand and had highly recommended it to our friends and family. Recently we purchased a furniture item from the Panjim Goa store and it was found to be defective. We raised a ticket for resolution and the carpenters visited our house for rectification. They tried their best but could not rectify it. We asked WS for replacement of the product to which we were told that this is the maximum they can do from their side and no replacement will be provided.
I am sharing my experience for people who are looking to buy from them. Since it is a prepaid purchase, and if you receive a defective product you will have to happily accept it and continue using the defective product. No doubt they have really good products but your hard earned money is at stake once you make the payment.
Be careful.

Purchased Hazeline 3-Drawer Wooden Chest Of Drawers. The door has crack and it is fixed with wood filler. Looking very bad. Paid ******* INR and quality for product is horrible. Spoke to customer care they are not ready to accept the issue and resolve. Wooden street need to be professional. We pay huge for defect free product not to compromise on quality. Order no *******

I purchased a Walken Sheesham Wood Bed with Full Drawer Storage (King Size, Honey Finish), Order Id: ******* dated 02/07/2023 for Rs *******.00 for my son Shivendera Singh whose name is reflected in the proforma invoice. The problem is that if one just leans on the footrest side of the bed or while walking a little pressure causes the alignment of the bed to go haywire and out of the two drawers on one side, one protrudes out and the other one goes inside. Had raised a ticket number ******* and Mr Sandeep Kumar Sharma inspected the bed and he said that this fault cannot be resolved. According to him if one screws the top panels of the bed that are supposed to be lifted for accessing the inner storage the problem can be resolved. Then what's the use of purchasing a bed with storage? It looks like there is a technical flaw with the design of the bed.
If mere pressure on the bed while walking disrupts the alignment of the bed then what good is the bed for, does that mean that one has to watch his steps while walking near the bed? Mr Sandeep Kumar Sharma clicked a video when I showed him the problem and told me that he had shared that video with the branch and head office. In that video, one can clearly see that a mere touch while walking moves the footrest side of the bed to the opposite side disrupting the alignment of the bed.
Have sent them an email and the video clicked by the company's carpenter at *******@woodenstreet.com and at *******@woodenstreet.com twice and even logged a complaint on their website. Aside from replying the company did not even acknowledge the emails or the online complaint. Looks like the support team has withdrawn into a shell and has become deaf and dumb. Kudos Woodenstreet!

Impressed with the quality, intricate detailing, spacious storage, perfect for showcasing decor. Highly recommend!

I ordered bed worth *******/- made full payment with a promise of delivery within 5 to 7 weeks, after lot of calls delivered after approx 9 weeks, delivered by a transporter's who sent it in a small veh with only driver and I had to help him offload and for assembly I am told to take a Carpanter on my own and will be a compensated which I refused. Customer care doesn't give any firm reply and is rude. My advice do not make any advance payment and look for alternate, rest is your wish

I recently got a sofa cum bed from WoodenStreet, and it's fantastic! Super comfy as a sofa, and when needed, it transforms into a cozy bed seamlessly. The wood quality is great, and the design fits my space perfectly. If you're after stylish, multipurpose furniture, I highly recommend checking out WoodenStreet!

The bed I got from WoodenStreet is super comfy and the best part is it is strong and sturdy. The delivery was super fast, and the delivery people at WoodenStreet were really nice.

Borer/Termite issue: we purchased 3 different sets of furnitures. Coffee table was replaced, with a promise the other 2 products would be QCed properly before delivering as we would be away for a while. Returned back to the country to hear and find borer attack on the Auric large bar cabinet(walnut finish). Called customer support but was informed it is outside warranty and they can't fix the issue. So, moral of the story, furniture from Wooden Street like perishable items. Valid for only a year, though you pay thousands of rupees for so called solid sheesham wood.

This company is made of unethical Cheaters just out to fleece unsuspecting customers. Shame on you! Completely disgusting.

I have purchased sideboard, hydraulic bed, sofa set and lounge chairs from wooden Street Andheri store on 19th June 2022 and the delivery taken place in various dates in August and last on 22 August 2022 and for installation of the hydraulic bed we have to be behind them and finally installed on 13 September 2022. After that sideboard has created a bulging issue and all the joints of the wood are dislocated for which we have lodged multiple tickets in their website and call to their customer care and they sent carpenters they have chopped the excess woood.how can it behaves like that if it they used dried used as they claim... Then when we had an issue with bed and lodged a complaint and ticket has been generated they sent carpenters for inspection and found that the frame is of inferior quality because of which it got bend and needs to be replaced for which after dragging the issue from August 31 to 28 October and finally they said it is out of warranty. How this company is doing business in a unique way in the entire world where they claim that warranty starts from the date of delivery not from the date of installation.just delivering the pieces of wood and without sending any one for installation they will say your product is out of warranty such a unique company. And many representative and their carpentry team managers all will talk in a different manner and finally nothing will be done. After spending 2lakhs in this furniture it is a big lesson not to go ahead because of the look and feel. We have to do the business with values if that is not there no one will come to our rescue at a later date.

They are worst in business. Go and buy things from nearby shop/market rather than ordering from Wooden Street.
It's been more than 70 days (since product was ordered) and they have not delivered order (Delivered damaged on 18th Aug) but after that after multiple follow up as well, they just make false commitment.
Customer care doesn't have update. Everyone just provides update whatever they like. Agent don't forward call to senior no way what happen.
Agent contradicts each other and tell that other agent was not aware if confronted.
Worst part "They don't have policy to revert back money".
White collar goons i will call them.

I bought furniture worth of around 2 lakhs an year back. Few items replaced.
Now the wardrobe is damaged and complained. Wooden door is cracked and unable to close.

I have ordered and paid in advance a coffee table on 7th Sept which was supposed to be delivered on 9th Sept after pincode checking in their website. Today is 19th and I still did not receive it. When I enquired about the product and the delay, the customer support staff rudely hung up the call. I am not sure if they will deliver at all or when? Their tracking system is also the worst. See it yourself in the following. They have such a flashy, modern website, with such false information and promises, with rude behaviour, I will give 0 star and recommend not to buy from them.

We were horrified to find that a review has been put in our name on the Wooden Street website, that too a positive one, when we DID NOT submit it at all and were infact SO upset after receiving the 6 seater Aritva Dining Set. This was communicated to Wooden Street by email and the carpenters were sent who clicked the pics posted as our review. When we sent our review with a complaint and pictures they WERE NOT POSTED.
So this chor company is MANIPULATING the REVIEWS by discarding the unfavorable ones and instead ACTUALLY putting FALSE ones.
THIS IS CRIMINAL.
We are completely dissatisfied with the supposed high end piece purchased online, believing Wooden Street to be of some standard. Pls check the pics for an extremely faulty piece made to measurements which are not standardised ones and also different from the ones put on their website. It is impossible to sit on this Dining Table and Chair set.
The finish is also abominable with cracks on the surface, and the Table is actually ply, not Teak as mentioned on the site.
We are also fed up of their awful and non existent after sales service and non redressal of our case.
Suchitra Nair

VERY POOR SERVICE and SUPPORT. The team is just horrible to work with.

1) we purchased a wall art and shoe stand from Madhapur shop

2) the wall art came broken, sent email, no reply no action

3) we got the carpenter and fixed it.the value of wall art was app Rs 8000( so its not cheap)

4) the shoe rack was to be dispatched in 4 to 5 weeks got it  on 5 week and now waiting for carpenter.

5) reach out to call center, poor team, cannot help as they dont know what to do and we are waiting on Saturday and Sunday.

Guys buy from local shop vendor we will be assure of service. Wooden Street is just HORRIBLE.

India has large population, I am sure they are getting their business so I guess they dont care customer grievances.

So it's been almost 2 months of placing the order after having visited their store at Jaipur last year for my home project utilities, they chase you like anything; perfectly indeed, no doubts how diligent the sales cold calling is. However, there is no escape once you place the order, there shall be no prompt communications regarding the updation of order and I have kept waiting for the delivery whereby the task left with me is to chase the driver and communicate and plead for status. It finally arrived and after 2 weeks today the installation is still pending to happen. NEVER EVER BUY FROM THEM. Ensuring that more and more people read this and across all platforms.

I had ordered a Toby Bar Cabinet from Wooden Street for Rs 27,789. It was scheduled to be delivered in 5-7 weeks. After 7 weeks I reached out to their support team. They said that it has been shipped. When I called a week later, they told me that the product had quality issues and that they will deliver another cabinet in 2 weeks. After two weeks, they told me that the product was in Bangalore and would be shipped out later. Anyway, I received the Cabinet after a very long delay.

I found that there were screws missing on some hinges to the doors and that the door would not close. They sent a carpenter who shaved off some wood one side of the door so that it could fit. A week later, I encountered the same problem. The same carpenter arrived and planed off some more sections of the door. I now end up with a gap between the doors where lizards and bugs can easily enter.

Their support staff now tell me that the carpenter has assured them that it was done to his satisfaction. I now ended up paying a lot of money for a product that is less than satisfactory. As a matter of fact, I even wrote to their 3 CEO's without any response.

Customer service is the key to running a good business. I had paid Rs 27,789 in advance and in good faith that I would receive a quality product. I am sorry to say that the company has failed miserably, both in the quality of the product and the follow up service.

Dr. Anil Menon

Please do not buy from wooden street They never deliver as per the committed time and the service is also not arranged on time Order No *******