Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Minnesota
1 review
2 helpful votes
Follow Jerry M.
Unfollow Jerry M.
Share Review
Report Review

"If it is too good to be true" you know the saying... and in this case the website actually sells you junk but advertises it to be something it is not. They will advertise a GPS tracking device but not tell you it is incomplete. The website advertises to people's imagination and gullibility. Deceptive photos and toys made to look like real working items. I can not believe the Los Angeles Lakers sports team actually allows them to put their company name On Their jerseys.

Always check the 1 star reviews... you will see what people really got.

Finally, notice how people say... in reviews... oh... I just got it and it looks good but haven't used it yet... 5 stars! Come in. Bunch of bull$#*!.

Wish are thieves. Don't support at all.

Date of experience: June 12, 2021
Wish C. Wish Rep
over a year old

Hi Jerry. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Tennessee
1 review
0 helpful votes
Follow Gary K.
Unfollow Gary K.
Share Review
Report Review

Refunds
June 12, 2021

They don't have the item, or say it was sold out and they will refund your credit card. Well they don't. My advise to you would be don't sign up because they don't deliver on every item.

Date of experience: June 12, 2021
Wish C. Wish Rep
over a year old

Hi Gary. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Massachusetts
1 review
0 helpful votes
Follow Dave R.
Unfollow Dave R.
Share Review
Report Review

Fake Advertising
June 11, 2021

The Federal Trade Commission should shut this scam outfit down. All one has to do is to see how they elevate their prices when you start to add description (color, size etc.) of the item you plan to buy. They must think all consumers are dumb!

Date of experience: June 11, 2021
Wish C. Wish Rep
over a year old

Hi Dave. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
2 reviews
0 helpful votes
Follow Caro U.
Unfollow Caro U.
Share Review
Report Review

I've bought a couple things on wish and they were always pretty inexpensive. I think that's the best way to use this app since a lot of people seem to have trouble with customer service and refund. Personnaly, I received everything I order and almost everything was perfect and worth my money. I have bought a couple earrings (I have sensitivity to most metals) and they were all great and not juste covered in a cheap alloy. I also bought a shirt with a print on it and the quality of the impression was not really good, but I paid about 5$ for it. So it was to be expected. Overall I think you get what you paid for on wish!

Date of experience: June 11, 2021
New Hampshire
1 review
0 helpful votes
Follow Christopher C.
Unfollow Christopher C.
Share Review
Report Review

Be careful when ordering from wish I ordered from them almost eight weeks ago they took my money almost that same day I've been waiting for 2 months and still no package and there's no way to get ahold of them they make you fill out all these forms but you can never talk to a live advisor and they never get back to you the bottom line is be careful of the company wish because your wishes won't come true only your worst nightmares, Christopher Cooksey
PS if I do receive my package it would be almost a month late 6 weeks from the date i ordered, I would be willing to take my review down and retract my statement, however as of June 10th 2021 I can't help but still feel like a victim --Christopher Cooksey

Date of experience: June 10, 2021
Wish C. Wish Rep
over a year old

Hi Christopher. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Illinois
1 review
0 helpful votes
Follow Paul T.
Unfollow Paul T.
Share Review
Report Review

So you don't get your order, what do you do? Click Support at the bottom of the page. It tells you to contact support to get a refund. The end.
Yeah, that's it. Never ending loop of nothing. Wish sucks and I will never buy from their slave market again.
After research I read they use child labor in China. You worried about slavery in American history? Then why would you buy form a company that actively uses it today?

Date of experience: June 9, 2021
Wish C. Wish Rep
over a year old

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
0 helpful votes
Follow Sophia E.
Unfollow Sophia E.
Share Review
Report Review

BEWARE! Returns are difficult! The product (building bricks set) was received defective. I was on bag 5 (out of 36 bags) when I noticed an important piece was missing (no I did not lose it as I was very careful). Also, this store is a drop shipper that increased the price over $100 from the supplier! I received the package with a supplier card and went to the supplier website to find out. Then there is the issue of the supplier ships some products (such as this castle) for free so the $12 shipping fee is ridiculously high since the supplier is the one mailing the product. Plus, this seller is basically giving away my information to the supplier as they need to type my info to the supplier site to order the item! This seems fishy. Beware! There is also the issue of returns being difficult on Wish as they give us the run around and waste time by taking 2-3 days for each response and not do what I asked. The return policy is 30 days and they ignored my wishes for return. Long time buyer and first time returning anything. I am completely disappointed. Needless to say, I will not be using this site again.

Date of experience: June 8, 2021
Wish C. Wish Rep
over a year old

Hi Sophia. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
1 review
2 helpful votes
Follow scott s.
Unfollow scott s.
Share Review
Report Review

Would Give Zero Stars if I could
June 8, 2021

Terrible customer service. They charged for rapid shipping and it's been over a month and still have not received the product.

Will never, ever use this company again.

Date of experience: June 8, 2021
Wish C. Wish Rep
over a year old

Hi scott. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New Zealand
1 review
0 helpful votes
Follow SURI K.
Unfollow SURI K.
Share Review
Report Review

I bought Electric Mini Garlic Chopper Garlic Cutter Garlic Masher, Garlic Press. They didn't send what I ordered, instead they sent me a piece of crab plastic garlic grater of which if I got it for free I would absolutely refuse it (see attachment) and throw it directly in the bin. It's really s**t of stuff with $16. I asked them to re-send it and Wish didn't press the China seller to re-send but they told me to forget about it and they gave me a 22% off for the second order. What a tricky, cunning solution from Wish to ask my money for a second order. A ripp off. NEVER BUY ANYTHING FROM WISH. THEY'RE RIPP OFF as same as the china seller as usual. Ban WISH and the seller as well.

Date of experience: June 6, 2021
Wish C. Wish Rep
over a year old

Hi Suri. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

District of Columbia
1 review
13 helpful votes
Follow Erich S.
Unfollow Erich S.
Share Review
Report Review

Rip-off.
June 5, 2021

I order an air fryer. Instead, I got a worthless piece of latex material shaped like a cupcake holder. It's not heatable in any way. I have no idea what its function might be but I will tell you that it is NOT what I ordered. I will dispute this charge if you don't refund our money. Bank of America will add you to their dishonest vendor watch list. I will get my money back and Wish will feedback on every review site on the web that will be negative and warn others to stay away from Wish.com.

Date of experience: June 5, 2021
Wish C. Wish Rep
over a year old

Hi Erich. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Florida
1 review
0 helpful votes
Follow Larry H.
Unfollow Larry H.
Share Review
Report Review

I have ordered from Wish, and what is pictured in the catalog is not what you receive. From my experience with Wish the company practices bate and switch. The company "sucks", don't order from him. I give Wish 1 star only because there's not a lower rating.

Date of experience: June 4, 2021
Wish C. Wish Rep
over a year old

Hi Larry. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
Follow Diane C.
Unfollow Diane C.
Share Review
Report Review

I ordered two bedspreads and pillow shams and when I got them even though it said that they were the right size they did not fit and what you have to go through to return something is absolutely ridiculous I will never order from wish again and I will tell everyone I know not to order from wish I had to take pictures of everything which is stupid just give me something to return it because it didn't fit! See you can't even write a review without having to jump through hoops

Date of experience: June 4, 2021
Wish C. Wish Rep
over a year old

Hi Diane. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
1 review
0 helpful votes
Follow Roseann D.
Unfollow Roseann D.
Share Review
Report Review

The Worst!
June 4, 2021

This is a terrible website to buy items from. I had no idea the item I purchased was from China and didn't have a choice for a shipping speed. Therefore, the item I was looking forward to getting will not be arriving on time. This is super frustrating when you try reaching out and no one is responding back. Never returning back to this site EVER AGAIN!

Date of experience: June 3, 2021
Wish C. Wish Rep
over a year old

Hi Roseann. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Illinois
1 review
0 helpful votes
Follow CHUCK G.
Unfollow CHUCK G.
Share Review
Report Review

DO NOT ORDER FROM WISH-I HAVE BEEN WAITING FOR OVER 2 MONTHS FOR MY ORDER-I ASKED FOR A REFUND AND WAS TOLD ''NO". IT IS SUPPOSE TO SHIP USPS AND THEY NO RECORD OF RECEIVING MY SHIPMENT
I CALLED THEM AND GOT MESSAGE "MAIL BOX FULL" WHAT A JOKE
-

Date of experience: June 3, 2021
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

Very disappointing
June 2, 2021

I ordered several things and thought I got a few good deals but when I checked my credit card I found that I was overcharged. Then all the items that were a good deal suddenly became unavailable. This is very close to bait and switch sales techniques and I find them very dishonest! Check carefully what they are charging you if you choose to go ahead and deal with this company

Date of experience: June 2, 2021
Wish C. Wish Rep
over a year old

Hi Susan. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
Follow Bob B.
Unfollow Bob B.
Share Review
Report Review

On 13th June I received a full refund from Wish.

This is an update on 8th June reference the fake copy of an Huawei P40 I received from Wish. I have still not being offered a refund. All I get from Wish customer services are messages saying they are sorry I have received a fake phone and I should open a ticket, various tickets have already been opened. Wish state they have tried to contract the supplier but get no response - How surprising.

It would appear Wish are choosing to ignore the selling and refund policy, and they hope I will go away

Potential Wish customers please be careful.

On 3rd May 2021 I ordered a Huawei P40 Mobile Phone from Wish. What arrived in the UK was a fake product with a serial number *******ABCDEF, very poor quality camera and I dare not use the phone charger in case it overheats and catches fire,

Despite sending photographs, etc to Wish I have not been offered a refund. I have asked for the contact details of the CEO Peter Szulczewski, a return address for the fake phone and a refund. All have been ignored which brings into question the so called Wish refund policy if not satisfied.

All I get from Wish are messages saying they are sorry I am not satisfied. Yesterday the 1st of June 2021 I received a message from Jason in WISH customer services saying my issue was resolved but when I opened the message it stated my refund request was blocked!

Buyers beware.

Date of experience: June 1, 2021
Wish C. Wish Rep
over a year old

Hi Bob. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
Follow Jimena Z.
Unfollow Jimena Z.
Share Review
Report Review

La peor compañía del mundo. Definitivamente son unos estafadores. Es la peor experiencia que he tenido con una aplicación. Cometí el gran error de comprar unos artículos que a la fecha no he recibido. Llevo más de un mes esperando los artículos y esta es la hora que no recibo nada. Para rematar, pedí el reembolso de un tercer artículo que pedí por equivocación y a la fecha no tiene como soportar que supuestamente el dinero fue reembolsado en mi cuenta. Me contacto con mi entidad financiera, la cual es una de las mejores en los Estados Unidos y me dicen que NUNCA se realizó ningún reembolso por parte de dicha aplicación. Pido soportes, pido mi reembolso y lo único que hacen es evadir la responsabilidad de regresar el dinero. Son una verdadera estafa. Ojo, no compren productos en esta aplicación. Van a perder su dinero y su paciencia.

Date of experience: June 1, 2021
Wisconsin
2 reviews
0 helpful votes
Follow Bill K.
Unfollow Bill K.
Share Review
Report Review

Fraud,. Pirate's
June 1, 2021

Wish literally stole 173.55 from my PayPal account. And payPal washed their hands when it comes to wish. I have stopped using PayPal they are also useless. DO NOT BUY FROM WISH. PAYPAL ALLOWED WISH TO RECEIVE PAYMENT OF 173.55 PAYPAL DISPERSED FROM MY BANK ACCOUNT FUNDS TO PAY FOR SOMETHING I DID NOT ORDER,. AND THAT WISH HAS NO RECORD OF THE PURCHASE IN MY ACCOUNT WITH WISH AND HAVE NOT RECEIVED IN ORDER TO RETURN FOR REFUND. WISH IS HIGH ON OPIUM.

Date of experience: June 1, 2021
Wish C. Wish Rep
over a year old

Hi Bill. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Wisconsin
12 reviews
9 helpful votes
Follow Angela B.
Unfollow Angela B.
Share Review
Report Review

Ordered 2 pair of leggings normally I wear 12/14, size large. I ordered XXL these would maybe fit someone that wears 7/8? This is the 2nd time I received useless junk from this website. I'll buy there never again!

Date of experience: May 31, 2021
Wish C. Wish Rep
over a year old

Hi Angela. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
1 review
0 helpful votes
Follow Melody B.
Unfollow Melody B.
Share Review
Report Review

Do NOT purchase anything from them - their return policy is a joke and they will do everything possible to keep you from getting a refund. In addition, the quality of the clothing items and the fabric used are terrible.

Date of experience: May 31, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.