Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow SONNY T.
Unfollow SONNY T.
Share Review
Report Review

I have shop online some place out sometime they take longer to take care the problem but from WISH it is quick response they known what the customer needs I am very happy when shopping with WISH company thanks

Date of experience: January 16, 2018
New York
1 review
0 helpful votes
Follow Helen L.
Unfollow Helen L.
Share Review
Report Review

Good App to shop
February 18, 2021

Enjoyed shopping in Wish. Customer service is good. If I have an issue with my order, they respond back quick.

Date of experience: January 16, 2018
Texas
1 review
0 helpful votes
Follow Glenda C.
Unfollow Glenda C.
Share Review
Report Review

Review
February 18, 2021

My last purchase came but was not the one I wanted. It came before the expected date which was great!

Date of experience: January 16, 2018
Australia
1 review
1 helpful vote
Follow Antonia S.
Unfollow Antonia S.
Share Review
Report Review

Wish Review
January 19, 2018

Had pleasant experiences with Wish. Everything has arrived on time or before. Except one item which never arrived..

Date of experience: January 16, 2018
Texas
1 review
0 helpful votes
Follow Deborah B.
Unfollow Deborah B.
Share Review
Report Review

Greatness
January 19, 2018

Wish has been exceptionally great. Any problems they fix and always very helpful and customer satisfaction is a priority to them which is very important to the customers. Very satisfied

Date of experience: January 16, 2018
Virginia
1 review
0 helpful votes
Follow Beverly K.
Unfollow Beverly K.
Share Review
Report Review

Great quality and great prices!
January 19, 2018

Love the quality for the price. Selections are a great variety. I recommend wish to my friends and family.

Date of experience: January 16, 2018
North Carolina
2 reviews
0 helpful votes
Follow Guillermo S.
Unfollow Guillermo S.
Share Review
Report Review

Somewhat Satisfied Customer
January 19, 2018

Wish has some pretty decent deals, but I don't like the forced notifications on my cell phone and there is no way to turn them off.

Date of experience: January 16, 2018
Minnesota
1 review
0 helpful votes
Follow Alyssa P.
Unfollow Alyssa P.
Share Review
Report Review

I found a lot of Christmas and birthday presents on Wish for amazing prices and my family loved them.

Date of experience: January 16, 2018
New York
4 reviews
0 helpful votes
Follow Kathy L.
Unfollow Kathy L.
Share Review
Report Review

Wish review
January 19, 2018

The Wish company is very good, they have so many items at great prices. The only problem I have with wish is that it often takes quite a while to receive the items.

Date of experience: January 16, 2018
Connecticut
1 review
0 helpful votes
Follow stephen K.
Unfollow stephen K.
Share Review
Report Review

Good product
January 19, 2018

Please with the item presented itself very well works very well don't have any problems with the item I like wish it's a good company to to be with everything that I get is usually worth the money

Date of experience: January 16, 2018
Canada
1 review
0 helpful votes
Follow Jean C.
Unfollow Jean C.
Share Review
Report Review

Best online shopping experience ever
January 19, 2018

Wish has made my online shopping an amazing experience. Not only for his amazing deals but for the quality of the products and the reliable delivery network. I had never shopped online but wish changed that :)

Date of experience: January 16, 2018
California
1 review
1 helpful vote
Follow Gary K.
Unfollow Gary K.
Share Review
Report Review

Great shopping on Wish.
January 19, 2018

I found the site to be straight forward, with no hidden fees or surprises. That makes for great customer support and becomes a magnet for shopping choices. Recommended the site to lots of people.

Date of experience: January 16, 2018
Ohio
1 review
0 helpful votes
Follow Sheena P.
Unfollow Sheena P.
Share Review
Report Review

Poor quality
January 19, 2018

The jumper that I ordered was bad quality and not what I ordered the jumper is lighter in color. If you are looking for a jumper just to wear around the house then its okay

Date of experience: January 16, 2018
Pennsylvania
4 reviews
3 helpful votes
Follow Jennifer D.
Unfollow Jennifer D.
Share Review
Report Review

Late and missing items
January 19, 2018

I appreciate the fact my money was refunded but it would have been better to have the items. But still a customer. Thank you.

Date of experience: January 16, 2018
Kansas
3 reviews
0 helpful votes
Follow Teresa F.
Unfollow Teresa F.
Share Review
Report Review

Great deals
January 19, 2018

Reasonably priced, have been satisfied with most products purchased. Always check the size chart first.

Date of experience: January 16, 2018
Pennsylvania
1 review
0 helpful votes
Follow Amanda F.
Unfollow Amanda F.
Share Review
Report Review

Wish
May 5, 2021

Always happy with the array of things I find for such a good price. Site let's me track my packages. Once I've received them I can review the item to earn points.

Date of experience: January 16, 2018
Canada
1 review
0 helpful votes
Follow Claude P.
Unfollow Claude P.
Share Review
Report Review

Good Shopping Place
January 19, 2018

Wish is a nice little app and good place to shop. Customer service is impeccable. They only reason I dont give it a 5 is because the delivery is very slow. If you need something rush dont shop here cause it usually takes 4 to 6 weeks delivery. Apart from that love this app.

Date of experience: January 16, 2018
Canada
1 review
0 helpful votes
Follow Cote M.
Unfollow Cote M.
Share Review
Report Review

Pleasure and diversities
January 20, 2018

Beaucoup d'articles à bons prix et généralement les produits arrive en temps! La politique de remboursement et les suivis des colis sont géniaux!

Date of experience: January 16, 2018
Canada
1 review
0 helpful votes
Follow Karen F.
Unfollow Karen F.
Share Review
Report Review

Everything I've ordered has been on time or early... packaged well and items are as you see. Will contine to shop here in future.

Date of experience: January 16, 2018
Canada
1 review
3 helpful votes
Follow Charlotte K.
Unfollow Charlotte K.
Share Review
Report Review

Meh
January 20, 2018

A bunch of my orders never arrived - I messaged customer service and never got a reply but I did eventually discover on my bank statement that they had refunded the money.
Many of the products are much smaller than they appear.

Date of experience: January 16, 2018