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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I have shop online some place out sometime they take longer to take care the problem but from WISH it is quick response they known what the customer needs I am very happy when shopping with WISH company thanks
Enjoyed shopping in Wish. Customer service is good. If I have an issue with my order, they respond back quick.
Had pleasant experiences with Wish. Everything has arrived on time or before. Except one item which never arrived..
Wish has been exceptionally great. Any problems they fix and always very helpful and customer satisfaction is a priority to them which is very important to the customers. Very satisfied
Love the quality for the price. Selections are a great variety. I recommend wish to my friends and family.
Wish has some pretty decent deals, but I don't like the forced notifications on my cell phone and there is no way to turn them off.
I found a lot of Christmas and birthday presents on Wish for amazing prices and my family loved them.
The Wish company is very good, they have so many items at great prices. The only problem I have with wish is that it often takes quite a while to receive the items.
Please with the item presented itself very well works very well don't have any problems with the item I like wish it's a good company to to be with everything that I get is usually worth the money
Wish has made my online shopping an amazing experience. Not only for his amazing deals but for the quality of the products and the reliable delivery network. I had never shopped online but wish changed that :)
I found the site to be straight forward, with no hidden fees or surprises. That makes for great customer support and becomes a magnet for shopping choices. Recommended the site to lots of people.
The jumper that I ordered was bad quality and not what I ordered the jumper is lighter in color. If you are looking for a jumper just to wear around the house then its okay
I appreciate the fact my money was refunded but it would have been better to have the items. But still a customer. Thank you.
Reasonably priced, have been satisfied with most products purchased. Always check the size chart first.
Always happy with the array of things I find for such a good price. Site let's me track my packages. Once I've received them I can review the item to earn points.
Wish is a nice little app and good place to shop. Customer service is impeccable. They only reason I dont give it a 5 is because the delivery is very slow. If you need something rush dont shop here cause it usually takes 4 to 6 weeks delivery. Apart from that love this app.
Beaucoup d'articles à bons prix et généralement les produits arrive en temps! La politique de remboursement et les suivis des colis sont géniaux!
Everything I've ordered has been on time or early... packaged well and items are as you see. Will contine to shop here in future.
A bunch of my orders never arrived - I messaged customer service and never got a reply but I did eventually discover on my bank statement that they had refunded the money.
Many of the products are much smaller than they appear.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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