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WishReviews 8,278

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Michigan
1 review
8 helpful votes
Follow Lisa A.
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Horrible
August 31, 2015

Wish is horrible. I have ordered a necklace and it hasnt come. It was suppost to be at my house between august 23- august 29. It is currently the 31st and it still hasnt come. Bad serivce

Date of experience: August 31, 2015
Utah
1 review
11 helpful votes
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Excellent Service
August 29, 2015

I order from Wish quite a bit and I have only had 1 item not come. When I selected did not receive the request a refund they refunded my money with 24 hours and said that if the item did arrive I could keep it free of charge. I have ordered dresses, shirts, jewelry and jeggings from the site for me and shirts for my husband. The items I ordered were well made and fit perfectly arriving within the specified timeframes. Prior to ordering I do look on the items page to see what the reviews are and there is a section that shows if the items run small. Other than the one dress that did not arrive I have had no issues with the site and love their service.

Date of experience: August 28, 2015
Canada
1 review
7 helpful votes
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All their stuff has come faster than it says but they charged my credit card 200 dollars more than the bill and all their stuff is made in china ( not mentioned on the site anywhere) too much money was wasted on this site but super cute stuff and only fits if your a small person

Date of experience: August 26, 2015
Australia
1 review
6 helpful votes
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Firstly, their jewellery is STAMPED 925, but it isn't silver. Lucky to be silver plated. Definitely SOMETHING plated. I have a ring from them, $2 was enough. More than enough. $1 in a lucky dip would have been fine.

Secondly, they'll lie and say "used to be $955, now $22", and you can find the same item on ebay for $10 (look up OHSEN watches).

And be careful of some of the reviews, if you read them carefully alot of them aren't even related to the product you've clicked on, their reviews for something else entirely.

If you want to sit on your couch and buy cheap crap from China, then great, have fun. As long as you know you're buying cheap crap from China, and you are not going to get no $1000 watch for 5 bucks.

Date of experience: August 26, 2015
Washington
14 reviews
44 helpful votes
Follow S P.
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I downloade the app a while ago to kind of look around at things I could probably make for myself but since then have made plenty of purchases. Some of them have been very good while others have been disasterous.

I highly recommend being very careful when shopping for beauty products or electronics on this site/app because they may just be losses and you've paid all that money and waited for a month (in some cases) just to throw it all away.

When buying clothes I recommend taking your measurements first and then checking all of the size charts and photos available. I'm a Medium - Large when I go shop at Khol's, JCP, Macy's, but on this site/app I'm usually a large - XXL. Sometimes the fabric can be very cheap and thin so make sure to see all the photos that customers may have submitted.

Shipping takes a while on most items. You ay occasionally be surprised with an arrival of a package within a week of order confirmation but it's not common. Shipping is generally really cheap - I haven't seen anything higher than $5 (USD).

Date of experience: August 26, 2015
Washington
1 review
4 helpful votes
Follow Lisa a.
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Depends!
August 26, 2015

This site can be okay but it is very hit and miss. Everything is Made in china. I would never buy clothes from them because they make them very small not according to US sizes. Everything is cheap. Some things I have ordered have been very cute like panties, watches, bracelets, kids stuff. But some things have been made so extremely wrong it's really funny... buy at your discretion... Stocking stuffers?

Date of experience: August 25, 2015
Oregon
3 reviews
19 helpful votes
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I purchased a jacket from this site, I was careful to size up, since the sizes are mostly for Asian people so even if you wear a Medium or Small US size, you have to get an XL or XXL or it will not come close to fitting. The jacket arrived fairly quickly, but opening the package, there was a weird mesh packaging material that STUNK! It smelled absolutely terrible, like dead rotting fish or something. It almost made me gag it was so terrible. This was not a leather smell at all. It smelled like where something had died. I threw out the mesh packaging that was stinking so bad, & flies started getting on it, it was that terrible! The jacket fit okay, but it had strings coming out of the seams, & was of poor quality. Not like the pictures at all. I tried hanging it out in the fresh air to try and get rid of the smell, inside out and rightside out, but nothing would remove the odor. I sprayed it with Febreeze, & it's a bit less now but still very strong.

WHAT in the world would cause such a terrible odor? I never ever have had this on any item before. It's very poor quality Chinese import. Typical lousy Chinese product, terrible quality, but the smell was so overpowering other people smelled it. I paid hard-earned money for the coat but it will probably go to Goodwill now. This company needs to inspect their products before shipping to customers. Don't order from them unless you want a cheap Chinese import that smells like $#*!.

Date of experience: August 19, 2015
Australia
4 reviews
15 helpful votes
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I ordered nearly $80.00 worth of goods through wish, waited a week then got an email saying I was being refunded the order. They couldn't fulfill it. Why couldn't they have told me that when I ordered the stuff at the beginning, so what you see online probably isn't even there. Garbage... don't waste your time even looking.

Date of experience: August 5, 2015
Ohio
1 review
6 helpful votes
Follow S F.
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They have great deals but lots of the images online are quite deceiving. Online shopping involves risk as is, but Wish is very difficult to gauge sizes, colors, etc. If that's not bad enough, the return process is suuuch a pain (you have to go back and forth with emails, and it won't let you return anything without an image of the product (showing WHY you didn't like it... like what is that), and they won't pay for shipping to return anything). I won't be buying anything else from them.

Date of experience: August 2, 2015
GB
2 reviews
1 helpful vote
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:-)
July 31, 2015

Wonderful selection but quality is sometimes not so good although I do like some nice quality items received.

Date of experience: July 31, 2015
Kentucky
4 reviews
6 helpful votes
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Awesome sauce
July 1, 2015

I ordered small things, just to see how fast shipping is and the quality. Have to say, came sooner then thought and I love my new stunner shades (sun glasses)! They r da bomb. Do it! Now. What are you waiting for!? Do it! -Shia lebouf-

Date of experience: July 1, 2015
Australia
2 reviews
6 helpful votes
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Great cheap bargains but you need to be very aware that what you get is not always the same as what the pictures look like. Ie: clothing looks great but when received its very cheap material or poorly made.

Date of experience: May 28, 2015
Ohio
2 reviews
11 helpful votes
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LOVE IT!
May 17, 2015

I love the app... I have ordered numerous items and received them all before the estimated delivery date they provide. You can also track your package on their site. The sizes do run small so order a couple sizes bigger. Overall love it!

Date of experience: May 16, 2015
New York
1 review
4 helpful votes
Follow leah G.
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Ive bought a few things from wish, remember to always look at the reviews of the product.
Sometimes cheap and great material! And sometimes really cheap and terrible material!
So it depends on the item it is. It does take a very long time for your item to be delivered.
20-30 days.
If you dont have patience then i do not recommend this website.
Other than that its got some pretty awesome deals!

Date of experience: May 4, 2015
New Zealand
2 reviews
13 helpful votes
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Excellent
April 6, 2015

I use them all the time, never had a problem getting a refund, no time wasted if you're not happy with a purchase. I feel safe buying from wish.com they are a trusted company.

Date of experience: April 6, 2015
Georgia
11 reviews
1 helpful vote
Follow T H.
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If you are buying clothes, remember the sizing is for small frames, but everything else I've order I have been completely happy with for the price I paid

Date of experience: January 25, 2015
GB
6 reviews
4 helpful votes
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Really cheap and good service. The app itself is excellent. I have had some great purchases but some of the clothes are so badly made with the cheapest material they were only good for the charity shop!

You get what you pay for I suppose, saying that I have had some excellent bits off there!

Date of experience: January 6, 2015
Minnesota
2 reviews
21 helpful votes
Follow Arianne D.
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I bought two things off wish recently, both were as expected. If you are paying $5 for a sweater, you should know it won't be amazing quality. My only complaint is that the shipping takes around two weeks. The customer service is great and refunded a purchase the day I requested it.

Date of experience: December 16, 2014
Portugal
3 reviews
10 helpful votes
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I bought a sweater...
February 20, 2014

I bought a sweater... it was not at all what I expected. The quality is not good and I'll not buy from this site again.

Date of experience: February 20, 2014