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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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We live in the UK, recently my wife made a round 40 orders from this application because she wanted to resell the items with little profit when she goes back home (North Africa), all the orders had estimated delivery time of 3 - 5 weeks, please note that we were quoted over £120 just for delivery, we tried to cancel the order before the items arrive, but cancellation is painful process so think we going to take the orders when they arrive and pay the money but never to use this application again... take my advise and save your money before it's too late.
Since discovering Wish a year ago I almost always look for products on Wish before shopping anywhere else. Their service is professional, reliable and worth trying out. Bernadine.
Everything is cheap but its a scam they will take your money but you wont get what you order! DISAPPOINTING
Here's an example of what they do,(bait and switch)I purchased and item for 9.00 and 2.00 shipping but when reviewing the purchase they charged me 12.00 and 2.00 shipping. I took screen shots of what I bought with price of 9.00 and 2.00 for shipping and what they charged 12.00 and 2.00 for shipping sent it to them and their response was that one did not show shipping cost. What? These people can't read English or just play stupid. So I am having to contact my bank and sending the screen shots to the Attorney Generals Office in Alameda CA. I wanted to share the screen shots showing all of this but there was not an option to do so
I made my order well over a month ago now, I still have only received half of my order and when looking back on my bank statement they charged me twice for my order. I have sent numerous emails asking for a refund and no-one has gotten back to me and there is no phone number to call them. Very disappointed, don't recommend shopping with this company.
I have made numerous purchases from wish paying by paypal, then all of a sudden when I go to pay I get a message saying oops trouble connecting to paypal, and sends me back to wish page, so now I can't use wish because i can't pay with paypal. I had emailed wish a couple of times to sort it out but their replies didn't make sense, like they don't read english. In my last email I said that I won't be able to use wish anymore and their only reply was 4 words - thank you for using wish...? Their customer service is shocking... I woud still use wish if only I could get paypal to work again on their site. Good luck everyone...
I have been a user of Wish for well over a year, and I will make one thing very clear, most if not all items are shipped from various places in Asia, so it will take a little longer for items to arrive, and also always order bigger than your actual size, as different areas have different sizes. Also just want to note that you have to read very clearly what the seller is actually selling you, because just an image can trick you. I enjoy buying from Wish because I've learned all of this, and although I mostly buy jewelry from them, my clothing items were well worth the find as well. Happy Buying!
I have order about a dozen or more items from Wish. When I found the site I thought "great I'll do a bunch of Christmas shopping early. Man was I wrong! Tracking numbers are a joke. It is almost impossible to find out where your stuff is. So far its been more than a month and only have of my stuff has come in. Oh and God forbid if it comes in wrong or just dosent arrive. You'll have better luck trying to get your money back from the IRS
Ive bought a few things, yes they are cheap and so are most of the products, and they can take ages, im waiting for 2 wrist bands and 2 watches purchased well over a month ago. If youre a tall western guy dont order the clothes esp phants and t shirts Im 6ft 1, and all clothes were way too small even though I ordered large, anyways, some things are ok, the watches are good value
My free gift was supposedly shipped on September 28th. I was suppose to receive it between October 10th - 15th but today is the 21st and still no item. They sent me a message saying that it would arrive a bit late. Glad I only paid a $1. Won't be using them again.
The sizes are beyond small and you are getting what you paid for: cheap quality. Since they don't cover return price, sending the items back would cost me over 50% of what I paid initially. I ordered some of the wall clocks (which I adored), but one came without a face. They refused to send me the missing piece but instead insisted I return it for a refund. See my second sentence. I will NEVER use this site again because it isn't worth the hassle.
Went on this site. Wow amazing fashion and affordable!
Couldn't believe that I could actually buy good quality things on my budget
Well done. Gave your site to everyone on my Facebook site! Excellent!
It literally has been 3 months now and i still haven't received my items. I kept tracking my order and it said my things where here. I even tried to get my money back, could've even do that. Tragic huh? Don't use it, its not worth the waste of time and money(shaking my head)
It went complete wrong, I though it was a legit company, there is not contact us at all only generated emails, I make a big order, the first item was complete wrong, size, color, material very cheap, nothing compare with the picture on the add, added to this the return policy, is brutal, in order to have a refund you have to pay for the shipping, which considering is China you will end paying more than the item in question. Really bad experience, now I can't cancel the order I just pray for the following items came right otherwise I just waste big money. I do not recommend this cheap fraud business to no one
I ordered a black iPhone case and was shipped a pink case. Wish expects me to pay the shipping both ways which is way more than the cost of the item. I definitely do not recommend this service to anyone.
Everything you order is smaller than your expectations, but the worse part about wish is customer service: no phone, no email!
Their advertising is scam and when you receive the item, you will try to refund it, but you can't :), because shipping cost is on you and it is more than the money you pay pay for the item. Pls don't waist your money on this scam site.
Listen, ya'll can't be having high expectations for this stuff. I have received everything that I order(which was about items) it took about 3 weeks for everything to arrive and it all works great! You get what you pay for. Do your homework and you won't be too caught off guard when your purchase stinks. I love this app and it deserves all five stars.
I've just recently decided to try out Wish, to see how the products on there would actually be. I have to admit, I was drawn in by the cheap prices, and was wondering how the product would actually line up. I ordered 3 separate shirts, a scarf, and a pair of tights.
2 of the 3 shirts are absolutely terrible.
One of them is completely see through, and the belt that came with it doesn't even come 3/4 of the way around my body. If I ordered a larger shirt (I ordered the largest size they had, since I am aware of the sizing differences) it doesn't make any sense why they would send me the same size belt as they would a medium sized shirt.
The other shirt I had problems with had a lovely lace portion on the upper half (chest up), however it was almost as if they had only ordered one size of the lace, and just decided to add it to a larger shirt and that it would be okay. Hint: it wasn't, and it looked terrible.
The third shirt I ordered was actually quite nice, and although it was a bit see-through, it still offers enough for me that I'd keep it. I actually think that I may order the same shirt in a different colour, as well.
The scarf was fairly nice, it had a nice look to it, and it was a good size. However, it has an absolutely awful smell. It's almost as if they had dumped oil on it at some point. I'm washing it a few times in the hope that the smell will come out, but if it doesn't, I'll probably end up tossing it.
The tights have yet to even reach me, even though it has been almost 2 weeks since the end of the expected arrival date. I hope that they end up coming eventually.
So from my experience - very hit or miss. Mostly miss. At least it's cheap, but that shouldn't be an excuse for selling merchandise that it nothing like the pictures.
If you are a bit on the heavy side (Large and upwards) I wouldn't bother with this site. Most of the stuff doesn't even come in larger sizes, and when it does, it's made out of low-quality materials.
But hey, for less than 10$ for most things, it can be worth a try if you're willing to go digging.
Horrible
Everything was sent one size smaller than I ordered. The material was not good quality.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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