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WishReviews 8,278

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New Jersey
1 review
9 helpful votes
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Fraudulant
October 8, 2015

The website said free shipping over 25.00.
My order was $61.00... when I contacted them and let them know I was charged shipping, I was told it was for any ONE item over 25$... the website did not specify this.
I then canceled my COMPLETE order, they still shipped it!
I have uninstalled the app, and will NEVER order from them again.
Don't waste your time or $$$
Pass it on...

Date of experience: October 8, 2015
Ohio
1 review
11 helpful votes
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Still no merchandise
October 8, 2015

This is such a scam. Placed an order over a month ago... was suppose to receive it by Oct 5... it's now the 8th and I haven't received an upsate on shipping info since Sept 25. Ridiculous.

Date of experience: October 8, 2015
Arkansas
1 review
7 helpful votes
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Wish is a total scam!
October 8, 2015

My brother and I both signed up and was suppose to receive their "free" gift. Well it wasn't free cause we still each had to pay the $1 shipping and handling. Well it has been almost 2 months now and we still haven't received anything. It is a total scam and anyone who says otherwise obviously works for the company and is just trying to save face. If everyone who signs up pays their $1 shipping and handling on the "free" gift that adds up and they should be held accountable for thier thievery. DO NOT FALL FOR THIS SCAM LIKE WE DID!

Date of experience: October 8, 2015
Tennessee
1 review
5 helpful votes
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Beware!
October 6, 2015

Cheap quality in childrens clothing, most are see through. Never request a refund because they never gave me one and i cancelled the order after i submitted it. I've been cheated from this company!

Date of experience: October 5, 2015
Massachusetts
1 review
14 helpful votes
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So far I only ordered a handful of items and the stuff that I received, I absolutely LOVE. As my title states, this is pretty much exactly like ebay and Amazon. You're not getting items from an actual business, it's people selling what they have. Someone has to grab the item, wrap it up, and send it out like UPS and I think thats where alot of people get confused because thats what is the cause of most people's complaints. Alot of times, you have to look at the seller and see what their rating is and look at the rating of the product. Alot of times if there aren't ratings, then it's a bit iffy and that's where you run into problems. Ebay and Amazon are the same way.

Date of experience: October 5, 2015
Wisconsin
1 review
8 helpful votes
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My son ordered a hoodie. It smells like motor oil. Washed twice, cannot get the smell out. Threw it away! STAY AWAY

Date of experience: October 4, 2015
Texas
1 review
4 helpful votes
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WASTE OF MONEY
October 1, 2015

Waste of money no matter if you spent $1 or more, things ship from China and are cheap. I'm still waiting for my order and it has been 6 weeks and it is not here yet. I ordered decorating tips and sleeves, the sleeves arrived and when I used them, the split, leaving me with a hand full of frosting, cake none. Next time I will just go to Michaels... can't wait to see if the tips ever make it.

Date of experience: September 30, 2015
GB
1 review
5 helpful votes
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Very good
September 29, 2015

Hi my name is Julie Wilson I've received a package witch I never ordered again... I let it go the first time but I do love shopping with wish, I would just like the things that I have ordered.

Date of experience: September 29, 2015
Massachusetts
6 reviews
13 helpful votes
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It's all a lie.
September 28, 2015

I order from this website i've order a total of 5 things. You see the picture and you think they look nice and pretty and than you order it and it looks nothing like the picture. All the shirts and sweater i have order are nothing like the picture online. The material is cheap and won't fit you. DO NOT ORDER FROM THERE save your money. It might be cheap and what not but do not order.

Date of experience: September 28, 2015
Louisiana
1 review
7 helpful votes
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Another overseas rip off
September 26, 2015

My first order was only $1 earrings... been a month nothing, a dollar is not much 'til you multiply by millions. Just go to your local dollar store or better yet hit the Thrift store and get better quality

Date of experience: September 26, 2015
Texas
2 reviews
25 helpful votes
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Eh get what you paid for
September 26, 2015

Their shipping and processing are alright. They ship from various locations, seems like in Asia. Although their products looks really nice the quality is quite poor, but then you get what you paid for. Customer service is pretty nice, they'll follow up a few days after (or maybe it's a system thing) that checks in with orders that should have arrived. If you need like cheap costume or something yea sure go ahead order form them. However, if you want like looking things, go to another site.

Date of experience: September 26, 2015
North Carolina
2 reviews
7 helpful votes
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I downloaded the Wish app about 6 months ago after hearing about it from a friend.
I made sure she ordered a few times and received her items before ordering anything.
Ok game on I see so many things that I want but only order 1 a ring that is gorgeous I wait a month and it finally comes in and I am ecstatic until after wearing for a few days and notice the stones on the side are all out of whack. So Im like whatever and go back to the app and order another ring and some bamboo crochet hooks I wait another month the hooks come in and they are a hot mess that I have to resurface and shape myself. Still waiting for that other ring a month and a half in and nothing. Contact customer support their advice wait 6 more days so I do still nothing contact customer service again wait 6 more days. Hell no I had to go thru paypal and get my money back.

Date of experience: September 25, 2015
Australia
1 review
14 helpful votes
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HONESTLY THE WORST ONLINE EXPERIENCE I HAVE EVER HAD. WAS SUPPOSED TO BE CHARGED ONLY $17 AUD IN SHIPPING TOTAL. THEY CHARGED ME $42 AND I HAVE SENT ATLEAST 20 EMAIL TICKETS WITH THE SAME COPY AND PASTE REPLIES. NIGHTMARE REALLY. WILL NOT USE EVER AGAIN.

Date of experience: September 18, 2015
Washington
1 review
10 helpful votes
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This is terrible company to order from they make it almost impossible to retun something. Save yourself the frustration and trouble, stay away from them!

Date of experience: September 16, 2015
Missouri
2 reviews
7 helpful votes
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Stupid customer services.
September 15, 2015

I order about 16 items and I got marked as fraud and when I called my bank to have then email them telling them it was me who was really buy thesee idems. I even emailed them myself and wish wanted a photo of my card, I'd and the transaction of what I bought from them, since I was mark with fraud right away the bank doesn't have the transactions of what I wanted to get. It is a little fishy when they ask for photos of cards, id's and what not because that is a fast way for getting your indenty stolen. Sorry for the bad Grammer and spelling. I been waiting 4 days now on them to fix it and all the stuff I wanted is now all out of stock. I been waiting a week now, when they said it 2ould take a day to fix. I am very irrateded and had to cancel my card and order a new one, plus I have to call the bank during business hour before using the card now to make sure someone isn't hijacking my account. I never got a single one what I first purchased and I still email them telling them to fix the problem, but now they don't even read or reapond to my emails. Sucky service and I can't even say anything about the idems since I never got any. They just really suck at customer service.

Date of experience: September 15, 2015
California
1 review
7 helpful votes
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Piece of Junk
September 6, 2015

I bought a Slimming Massager and the battery door won't close with the batteries in it. I wrote to find out how to return it as the package had all Chinese writing on it but I never heard anything back from them and that's been 2 or 4 weeks ago. I will never, ever get another item from them and will be posting my experience on Face Book and throwing the lousy item in the trash. Thanks for nothing Wish.com.

Date of experience: September 6, 2015
Tennessee
1 review
5 helpful votes
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Could have been worse
September 3, 2015

I ordered earnings and chokers, one pair of earrings has yet to come. I ordered in July it's now September. What I did get was so worth the money. I didn't waste a dime, just time waiting. Shipping is slow. Over all I liked it.

Date of experience: September 3, 2015
Canada
1 review
6 helpful votes
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HAIR Exstantions
September 3, 2015

I am angry about not being about to get a hold of them for my hair pieces if I read or kn owed that they where coming from china being in Vancouver Canada I wouldn't have ordered from wish char

Date of experience: September 3, 2015
Illinois
7 reviews
38 helpful votes
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I wish I hadn't ordered
September 2, 2015

I bought two oversized hoodies.The sleeves were tight the material was vey cheap the zippers were cheaply make and kept getting stuck I would have been better off wearing the bag they came in. Will never order from them again.

Date of experience: September 2, 2015
Florida
1 review
12 helpful votes
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I've been shopping from this site for about 3yrs.
I have personally received tracking numbers for every item purchased, and have alway gotten everything on time.

Clothes:
Clothes are made with poor quality material, and the sizes are Asian sizes, not American.
Ei. Size Medium (US) = size XXL (ASIAN)

Everything else is for the most part, is fine.
I shop for makeup brushes there, and they are actually better quality than any US ones.
(I'm a makeup artist). Thanks.

Date of experience: September 1, 2015