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WishReviews 8,278

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
11 helpful votes
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Bought 6 items from 1 store. Got tracking number (china post) after 3 days. 2 days later new tracking number and marked as delivered with Dhl. Tracking shows delivered to a complete different state and signed by someone else. DO NOT BUY FROM PEOPLE WITH NO RATINGS. You'll thank me later, hopefully I paid with Paypal and wish refunded me.

Date of experience: December 1, 2015
Iowa
1 review
4 helpful votes
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Horrible
December 1, 2015

Very bad, if u add an item to your cart the price just goes up like 20$ than is original price. A cheap phone case I considered ordering rang up to 60$!, it was just a slide on case! Doesn't even get 1 star in my opinion. Very cheap and thrifty Items.

Date of experience: November 30, 2015
California
2 reviews
5 helpful votes
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The $#*!test website
December 1, 2015

I must admit, some of the price of the itmes are great. Nevertheless, I find the whole website to be really shady. I had ordered something then requrested a refund a hour later. Customer service said they refunded my purchase however I was still charged for the item. I was told that it will take 5-14 days to get my money back.

Date of experience: November 30, 2015
Arkansas
1 review
8 helpful votes
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ZERO ZERO ZERO
November 30, 2015

ORDERED 2 ITEMS. AND NOW they been delivered to a whole new address. I live in california and my items were sent to florida and another to texas. REALLY?
I'm sooooooo pissed off. NOW they don't want to refund my money... not my fault they're unorganized.

Date of experience: November 30, 2015
Australia
1 review
3 helpful votes
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Buyer beware
November 30, 2015

I purchased a Bluetooth keyboard for my iPad mini. Itook forever to arrive but seemed perfect on arrival. 31 days after it arrived the numerical keys except for 5 & 6 stopped working. The company refused to exchange the defective product hiding behind a 30 day return policy. Buy directly from a company within your country, I know I will from no on Wish.com is a complete and utter scam

Date of experience: November 29, 2015
California
1 review
38 helpful votes
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Obviously not a scam
December 1, 2015

I've never used Wish.com, but I'm almost certain it isn't a scam. What scammer would pay multi-millions for a highly desired domain like Wish.com and then risk getting it taken away for scamming? Zero. In conclusion, Wish.com is NOT a scam.

Date of experience: November 29, 2015
Utah
2 reviews
64 helpful votes
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A bit nervous..
November 29, 2015

So I found out about the Wish app recently. Before anything. I did my research. Went looking for legit answers & proof & reviews. I did find positive comments about the app/website. Pictures of what people ordered on Instagram with the hash tag #wishapp & on twitter I found pictures again. Then on YouTube found Wish app Hauls/Unboxing. Even on the Wish app I mainly ordered 5 Star Review Ones with the most postive comments & proof. I spent quite a few bucks on some items. I am now waiting for those items to be shipped at my doorstep. I'm feeling quite confident about my order but then again there's a side of me that's feeling a bit nervous & unsure about it. I'm giving "Wish" 3 Stars because of the positive evidence/proof I've came across. I'm still waiting until I get all my items. So I'm hoping Wish is somewhat "OK".

Date of experience: November 29, 2015
New Jersey
1 review
19 helpful votes
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WISH is not good at all! I can't get phone number where I can get a live representatives! I can't even go on and request my refund! I provide all the information with the exception of my actual credit card number and part of the confidential information about my account! They're claiming I'm doing fraudulent activities, well I'm the one that all the right email, phone and contact information for WISH to contact me! As for WISH site, I can't even get a live representatives nor a phone number to contact a live representatives! When requesting my refund it's not letting me! What the hell! They asked for my bank statement or a transaction that shows my order or refund!

Date of experience: November 28, 2015
New Jersey
6 reviews
9 helpful votes
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I use to love wish but no longer. I had two watches I bought from wish and both within a month broke. Only use PayPal with them so they can't scan you also.

Date of experience: November 28, 2015
GB
1 review
13 helpful votes
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Great value and service
November 29, 2015

I have ordered from here quite a few times I (99%) of the time the order arrived on or before time the other time (1%) if the product was very late or over the delivery date I always got a refund very pleased with products. I always read the reviews and descriptions first before ordering though other wise great quality products

Date of experience: November 27, 2015
Canada
1 review
13 helpful votes
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Thank u Wish
November 27, 2015

I have ordered lots a never had a problem and always got what I expected... Delivery time good. I think when u buy a product read the reviews on the product first. Wish provides them amd u easily access the reviews. Five stars. Never had a problem with credit card either. MTZ

Date of experience: November 26, 2015
Serbia
1 review
9 helpful votes
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Where is my stuff?
November 26, 2015

There is no answer on my question.The page in which you should complain is not working!

Date of experience: November 26, 2015
Maryland
1 review
2 helpful votes
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Not cool wish
November 25, 2015

I ordered rings and they said 2weeks but it was more like 2 months takes way to long! Don't order from this site because you never no what your going to get might be good it might be BAD so don't even waist your time!?

Date of experience: November 25, 2015
Louisiana
1 review
7 helpful votes
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I ordered a kids jacket for 26.00 on Nov5, today is the 25th of Nov. And still haven't received my package, I texted the site and asked them where was my package, they told me my package was shipped out already, but I never received it, the tracking info that they gave me only worked for a few days. On the 11th it said one place and today it still says its at the same place. When I requested a refund they told me to wait another 5-10days on my package to come. These ppl are SCAMMERS. DO NOT ORDER FROM HERE. IReported they axx to the Federal Trade Commission DO NOT ORDER FROM HERE. IBeen waiting 3 weeks for 1 lil jacket that cost 26.00 &iNEVERRRR got it..

Date of experience: November 25, 2015
Australia
1 review
12 helpful votes
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This business is a scam
November 22, 2015

I ordered a geek children's science set. It has never been delivered and they have refused to answer any enquires except with computer generated responses.

I WARN ANYONE AGAINST USING THIS SITE.

Date of experience: November 22, 2015
Canada
1 review
17 helpful votes
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SCAM
November 22, 2015

False advertising, they post on their site free shipping over $25 CA. Not true, it is a scam.

Date of experience: November 21, 2015
Belgium
6 reviews
38 helpful votes
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I will buy again
November 21, 2015

I've ordered about 20 times from them. 1 bag was faulty, one went to the wrong address so I never received and another item for household never arrived. Wish refunded my PayPal no questions asked. Excellent customer service.
I bought lots of jewellery which I love. Good quality.

Date of experience: November 21, 2015
New Jersey
3 reviews
19 helpful votes
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Get What You Pay For!
November 21, 2015

This site is not bad, but do not expect high-end items. We ordered a few necklaces and such and the quality is about the same as a store such as hot topic (jewelry). Shipping does take a long time, almost 2 months for one item, but we have received everything we have bought. Before getting upset about items not coming fast enough, realize most of these are coming from another country!

Date of experience: November 21, 2015
North Carolina
1 review
12 helpful votes
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I had ordered from wish.com several ties before. I gave the company a chance and only discovered disappointment. All sizes were smaller than usual. Couldn't get hold of customer service and didn't receive some of my merchandise that I ordered.

I decided to stay away from this app and website.

A few months later I found a new app called HOME. I found some cute things and order them. No where in this app does it say wish app or website. So I ordered some things and I check my bank statement and it came up as wish.com

I contacted them through the app and they still haven't responded and I told them not ship out my order and I wanted it canceled. I also told them to change the name of the app would seem illegal if so many are complaining about you.

HOME app is wish App

Stay away

Date of experience: November 18, 2015
Virginia
1 review
2 helpful votes
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For merchandise as well as customer service. Was a fan but not anymore.

Date of experience: November 17, 2015