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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
11 helpful votes
Follow Maureen C.
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I would rat zero stars if you let me. "Water Proof Bag" finally arrived --with a hole in it! Looks like a cigarette burn (the plastic wrapping had a hole in the same spot). So much for a water proof product --its useless to me.
I requested a refund --let's see if I get it. The bot said "it takes "10 business days" to process my VISA refund (interesting how it took only seconds to process my purchase when they took money from my VISA).

Date of experience: June 19, 2021
Wish C. Wish Rep
over a year old

Hi Maureen, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Colorado
1 review
0 helpful votes
Follow RAMESH S.
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Do Not Trust Wish!
June 19, 2021

The last three orders I placed with them, ended up as follows:
1. Ordered laptop, received remote only
2. Ordered laptop, received nothing. Customer support stated the item was delivered!
3. Ordered wireless mouse, received nothing! Same excuse as above!
Good thing I paid with Paypal, they were gracious to refund full amounts. Never again, "Wish" I had never started!

Date of experience: June 19, 2021
Wish C. Wish Rep
over a year old

Hi Ramesh. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Carol B.
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I have ordered alot of stuff from wish never had a problem at all till now I ordered stuff in February and still have not got my two items... u go on the suit to try and talk to someone about this and they just keep saying I will get it... I'm not happy I will never order stuff on this site again

Date of experience: June 18, 2021
Wish C. Wish Rep
over a year old

Hi Carol, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Paramjit S.
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I bought a product from wish online. They sent me the product which I never ordered. Now they are not refunding my money back, nor they are exchange the product. They just befool the customers, grab their money and no service after you buy the product online. I would request all of you not to go buy any product on wish online. NEVER NEVER NEVER BUY PRODUCT ON WISH ONLINE.

Date of experience: June 18, 2021
Wish C. Wish Rep
over a year old

We're here to help, Paramjit! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Connecticut
1 review
0 helpful votes
Follow Marie M.
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They started sending my orders to a wrong address and I never received them. When I told them this no less than 50 times, they said they were delivered. Yes, but I explained USPS delivered them to the wrong address they provided. They refused to resolve or explain why they sent all my stuff elsewhere. They stole my money and would not replace products never received. By me. Whoever got them was not honest enough to return them to USPS. Really horrible company. All clothing trash. Don't buy.

Date of experience: June 17, 2021
Wish C. Wish Rep
over a year old

Hi Marie. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Georgia
1 review
0 helpful votes
Follow Jennifer B.
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On their page it says that they guarantee their stuff or your money back well that's a joke a lot of their stuff is so cheaply made I have gotten stuff from them like jewelry for instance and it has tore up the next day I've even ordered stuff from them and opened it up and it would be broken or damaged I definitely would not recommend this this site. Cheaply made stuff you will spend more in shipping and handling than you will for the item and the way it's described is not the way it looks when you get it

Date of experience: June 17, 2021
Wish C. Wish Rep
over a year old

Hi Jennifer. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Oklahoma
1 review
0 helpful votes
Follow Cate M.
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So I placed an order on Wish for a total of $57.72, a supposedly good deal for a leather jacket until I did not receive the jacket and lost my money. My son had previously ordered a jacket which took about 3 months to arrive. So, as I tracked the order (Nov 22,2020 Processing order, Nov 24,2020 Order processed in China, Nov 26,2020 Shipped in China, Dec 1,2020 Arrived at Wish facility in China), I wasn't too worried about Wish scamming me since waiting for long periods for an order to arrive seems to be part of the deal. When the jacket wasn't delivered on Dec 21,2020 as it was supposed to, I did what Wish advises – "For any inquiries regarding order statuses and issues about an item ordered, please contact us via Wish Assistant in the app or on our Website at https://www.wish.com/customer-support-center." Several times I contacted Wish through these means but all I got were automated responses. About six months later, I persisted and finally received a reply from a James saying, "I'm sorry to hear that you didn't receive your light brown jacket... Wish offers a 30-day policy on all orders. Unfortunately, your request is beyond this timeframe, and you are no longer eligible for a refund." So, I'm writing this review to warn anyone trying to buy from Wish. Simply put, "you buy at your own risk!" Wish uses a marketing gimmick to lure you in, and as they promise you the supposed incredibly low price and tell you that the catch is your willingness to wait for a while, they don't tell you that THERE IS A POSSIBILITY THAT THE ITEM YOU PAID FOR MIGHT NOT ARRIVE AND YOUR MONEY WILL NOT BE REFUNDED IF YOU DON'T REALIZE IN TIME THAT YOUR LONG WAIT FOR YOUR ITEM HAS BECOME TOO LONG. Wish is comfortable dealing with vendors that it will not hold accountable to ensure that they deliver products they have been paid for and the customer is the ultimate loser. So hopefully, you will not be drawn to the seemingly low prices that Wish offers, it is not worth it.

Date of experience: June 17, 2021
Wish C. Wish Rep
over a year old

Hi Cate, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Oklahoma
2 reviews
0 helpful votes
Follow Ken W.
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Processes and rules
June 17, 2021

Wish, as far as I am concerned, is a big scam. If an item is purchased, with extremely high shipping costs, by the way, and you don't pick up the item within a month, then you are charged almost the entire amount you paid for the item, minus the shipping cost. They make it look like a refund on the product, but it's really not, because they keep the entire amount except maybe 20%, if you're lucky. They don't use modern technology to notify you via text messaging. Some products don't even allow you to ship to your home. I also requested the day before they were going to return my money to hold they item and I would pick it up. They never held the item or every replied to my email. Instead, the decided to send me an automatic feedback email to ask how well they did. Needless to say, I didn't give them rave views. Their support definitely is little to no help. I got two of the products I ordered and it takes a very long time to get them weeks, if not months.

Date of experience: June 17, 2021
Wish C. Wish Rep
over a year old

Hi Ken. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Georgia
1 review
0 helpful votes
Follow Fred F.
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The Better Business Bureau has over 4000 complaints against Wish.com in the last 3 years alone. SCAMtastic. Don't waste your money here, because, as the Better Business Bureau says, they will send you either nothing in return, or an incredibly inferior substitute. Leave while you can. These deals really are too good to be true.

Date of experience: June 17, 2021
Wish C. Wish Rep
over a year old

Hi Fred. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow Andrew M.
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Low quality... if you ever receive it
June 17, 2021

Two purchases. Only one ever arrived and it was (as many have said) very low quality (a shirt). The other item never arrived and the process of getting a refund is far too onerous. Refunds are only a credit to your account (i. E. you have to spend it on something else on Wish) rather than a credit back to your credit card.

Date of experience: June 17, 2021
Wish C. Wish Rep
over a year old

Hi Andrew. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Massachusetts
2 reviews
4 helpful votes
Follow JERRY S.
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This is a horrible site, they sell poor quality things, mostly from china and they don't help much when you have an issue with an item you but. Buyer be aware, things from china can not be returned and you might not get your money back.

Date of experience: June 17, 2021
Wish C. Wish Rep
over a year old

Hi Jerry. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
0 helpful votes
Follow christopher R.
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I ordered last year over $400 of goods haven't received nothing, now get told that I can't get a refund because it's out of refund period. When I was asking where products were got told it will be a delay because of covid which was understandable as no flights and the world had stopped. A year later still no show of products and when I ask they sorry no refund because it's out of the refund period. What a pure scam. Putrid rip offs. Can't talk to no representative but some robot. I hope no one else buys through this scam site

Date of experience: June 15, 2021
Wish C. Wish Rep
over a year old

Hi Christopher. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Georgia
1 review
0 helpful votes
Follow J. S.
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! BUYER BEWARE!
Please read what you are going to receive with your purchase. For example, you click on a set of six storage containers. WOW! Great price only $25.00! You place it in your cart... better check and see what you are actually going to get! You may very well be paying $25.00 plus $7.00 shipping for ONE container not FOUR!
This is what you see, I copied this directly from the Wish site:
0.5L/ 0.8L/ 1L/1.2L/ 1.7L/ 2.3L Airtight Food Storage Container With Lid Vacuum Seal Cereal Pasta Rice Food Box.
This is what you will get, ONE of the following:

1.2 l $25

1 l $26

2.3 l $31

Items in Cart
0.5L/ 0.8L/ 1L/1.2L/ 1.7L/ 2.3LAirtight Food Storage Container With Lid Vacuum Seal Cereal Pasta Rice Food Box
0.5L/ 0.8L/ 1L/1.2L/ 1.7L/ 2.3LAirtight Food Storage Container With Lid Vacuum Seal Cereal Pasta Rice Food Box
Size 1.2 l
Shipping:$7
(Jun 28 - Jul 10)
Only 3 left!
$25
1
Choose a pickup option:
Ship to Store Available Jul 11: $4.20

Kind of makes you WISH you never entered the site.

Date of experience: June 15, 2021
Wish C. Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
2 helpful votes
Follow June O.
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It happens….
June 16, 2021

I have been shopping lots on Wish and have always received my merchandise and never damaged. Today this little angel arrived with 2 broken legs. Must have been a rough flight as she seems to be packaged well. I love her so I just glued them back on. Not a great job but she seems content

Date of experience: June 15, 2021
Illinois
1 review
0 helpful votes
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Very Happy
June 16, 2021

Although it took an extraordinary amount of time I was Very happy with the way everything fit and the quality

Date of experience: June 15, 2021
Austria
1 review
0 helpful votes
Follow no n.
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I ordered twice at wish. 85% of the products never arrived. That what arrived was not functional. NEVER AGAIN

Date of experience: June 15, 2021
Wish C. Wish Rep
over a year old

Hi there. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Arizona
1 review
0 helpful votes
Follow Dawn H.
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Wish Sucks
June 15, 2021

Wish has taken my money. I tried to send items back. Never heard back from them. So right now I am screwed out of $332.

Date of experience: June 15, 2021
Wish C. Wish Rep
over a year old

Hi Dawn. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
Follow Jordan W.
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I wonder how people live with lying to a honest person just to take their money. This company and everyone that works with them have no conscience, they stole my money i saved up for my son's college abroad. I found a newsletter in my mail from tessline which gave details of their investments offer with mouth watering profits, I fell for it and took out my son's college savings to fund this investment, I was referred to a particular Carlos Joaquin who was my account manager, I don't know how they did, but this profit was increasing and increasing just as they said and I was so happy, I waited a bit longer to get more profits, until I requested for a withdrawal of my money, it was then I knew I'd been scammed, and my whole life came shattering, I cried for a couple of days, told my friends about it and they kept laughing at me for so long, until I saw an advert about timothybarlled@ g mai l. C om
Wh at sApp: + 1 628 262 72 48
Who I told my case to, and helped get back just about 70% of what I lost, I wanted all but to no avail. I would never trust anyone on the internet, it is a scary place filled with bad people.

Date of experience: June 14, 2021
Wish C. Wish Rep
over a year old

Hi Jordan, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Ohio
1 review
0 helpful votes
Follow Elizabeth W.
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Highway Robbery
June 14, 2021

I never got any of my items I ordered from this website. And after repeat communications with them, they made it clear they were not going to give me a refund for the items I never got and that I was out of luck they were not going to help me, but they were more than happy to keep my money. Here's some advice, shop at a real online website and not this Chinese garbage.

Date of experience: June 14, 2021
Wish C. Wish Rep
over a year old

Hi Elizabeth. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

South Africa
1 review
0 helpful votes
Follow Johannah P.
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Goods never arrived
June 14, 2021

I ordered the goods in 2020 but till today they never arrived. What a bad experience. I tried customer support but I was not helped

+1
Date of experience: June 14, 2021
Wish C. Wish Rep
over a year old

Hi Johannah. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!