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DO NOT, under any circumstances, use this company. Their 'service' is less than worthless. It is actually a hinderance to travel. We thought we had a guaranteed reservation, showed up at the airport and were told there are no cars. They have several reasons why they can't refund the money, so when I mentioned that we would deal with it through our credit card company the representative said, "Oh, you don't want to do that." When I asked why not, I was told that in the case of a forced credit chargeback, the service agents will stop trying to help or communicate. That's ok. They aren't really helping or communicating anyway. WHAT. A. NIGHTMARE.
DO NOT BOOK A CAR WITH THIS "COMPANY" IT THREATENS TO WASTE MONEY AND NERVES
I booked a car for my vacation through Wisecar. My flight was delayed, which I informed Wisecar about, unfortunately, as it turned out Wisecar employee did not inform Europcar about it. When I landed on the spot my reservation was canceled, they would not give me my money back and no one helped me - I was told that there was no car for me and that they would not give me my money back. I had to find my own means of transportation at night in Italy even though I had a car booked and paid for in advance. Scandal. They are thieves and the matter will go to court. I also sent emails to "Ms. CEO" Felicity Travaini, to which she never responded - you know, a fish goes bad from the head. I do not recommend Wisecar company if you do not want to spoil your vacation and lose money. Fatal customer service.
I rented a car and had to pay for it 6 months before our planned trip. They told me when I went to pick up the car that we could not take the car out of state and refused to give me the car. They are refusing to return my money. GO ANYWHERE ELSE.
Hello, recently for a trip to the United States I used the Wisecar application to rent a car.
Once I had chosen the car at a cost of €1,000 for 20 days, I paid and received a confirmation email.
About a week later I get an email saying:
* Your rental agreement may require you to have mandatory local insurance which may cause additional costs when picking up the car. We ask that you first check if you have insurance that you can use during your rental and if you also have the correct documentation confirming your insurance. Otherwise you will have to buy it when you pick up the car.
In this email, do not write an insurance price range, but say that there may be something to pay for the insurance.
Once in Los Angeles, I go to the agency to pick up the car and find out that the insurance costs $1,600, more than the cost of renting the car.
Since Wisecar is an intermediary between the rental company and the user… therefore in practice it offers the same service that a site like BOOKING could offer, it should communicate the cost of insurance before charging the rental and not after, because honestly if had I known in advance that the cost would have been 1000€ + 1600$, I would have + not rented the car and I would have opted for another choice.
Why are you behaving this way?
Because by not communicating the price of the insurance they are able to compete with serious rental agencies that communicate the price in advance.
Among other things, the agency that was proposed to us by WISECAR is called Rental Fox.
Trying to rent directly from rental Fox you will be notified of the cost of the insurance and it will be communicated before payment and not after.
After writing to the assistance service, I received a terrible answer stating that they had sent me the email where they wrote that there could be an insurance cost. But without communicating even a RANGE!
And to think your company is based in San Francisco, so let's just say they should know how insurance works in the US.
In any case I'm proceeding both on TrustPilot, and I'm proceeding with the application deletion request both on the Apple Store and on Google Play.
You will also be contacted shortly by the Italian Other Consumer portal to proceed against you.
I've already written to the assistance service, who has the courage to answer me that I had to call to find out the price of the insurance.
But which company are you? On the site you don't even dare to put the surname of the founders of the company.
But don't be ashamed to do these TRICKS to be able to compete with the serious rental companies that communicate the final price before the purchase, but you don't communicate it afterwards either.
YOU ARE SCAMMERS,
SHAME ON YOU!
Their "happy flow" probably works fine but they made a little mistake with my reservation which costed me 266 euros. Now their customer support suddenly stopped responding.
I'll ltake legal steps because i'm done being screwed over by car rental companies but they clearly count on the fact most people won't for a couple of hundreds...
Just don't book here, find another one
Expect for Wisecars to keep your money and be refused a car. I rented a car through Wisecars only to be told at day of pickup that the vendor would not issue a car to me because I was traveling from Texas to Colorado and Colorado was outside their limit of travel. The car rental guy snidely told me I probably shouldn't trust third party vendors because they don't tell you all the rules. He said he marked my reservation as denied and to get with Wisecars for a refund.
I then had to go to another company in the airport and pay double to continue with my planned trip.
I contacted Wisecars and they told me there were no refunds and it's clearly stated on their contract, but they would make an "exception" for me and refund 75% instead of the full amount because they still had expenses to cover in "processing" my reservation and refund. I rebutted this decision but they again shot me down in flames. This was a very frustrating and disappointing experience with Un-Wisecars. I don't want this happening to anyone else.
Bottom line: go with a reputable first line company that doesn't expect payment until you actually pick up the vehicle, and DO NOT deal with third party, bottom feeding, sweatshop boiler rooms. There are no free lunches.
Unclear about restrictions hidden in small print, and then make false claims about information provided. No other company does this. Use someone who can be trusted.
DONT EVERY USE THIS COMPANY, We had reservation booked through wise cars with thrifty at Denver airport when we got there thrifty was overbooked and about 200 people in line waiting.No guarantee of a car, they were suppose to refund our deposit, they never did and now I have to go through american express with dispute and we still have not gotten a credit. Total fraudulent advertisement with guarantee of car, they take your money overbook and your left with no car and no refund.
Hello Lorrie,
Thank you for getting in touch with us. Your feedback is valuable, and I appreciate the opportunity to address your concerns.
I'm eager to delve deeper into the details of your communication with our customer support team. However, I regret to inform you that I was unable to locate your reservation in our system. This may be due to the lack of specific details provided in this message. To better assist you, kindly provide me with your booking reference number or any other relevant information.
At Wisecars, we take every customer's situation seriously, especially when a supplier is unable to fulfill a reservation. When such instances occur, our team typically initiates direct communication with the supplier to confirm the circumstances and strives to find the most suitable solution for the customer.
Your satisfaction is of utmost importance to us, and we are committed to ensuring that your concerns are addressed. Please share additional details or your booking reference number, and I will personally ensure a thorough investigation into your case.
Best regards,
Rachel from Wisecars
I made a reservation through Wise Cars but ended up canceling because my mom passed and I had to change my travel plans (note: the cancelation policy was free as long as I notified the company in advance, which I did - giving several weeks' notice). Nonetheless, I was charged $200 because the car vendor said I was a "no show." I even provided email evidence that I had cancelled in advance, yet the company didn't give me a refund. Don't ever use Wise Cars, they are terrible and make you pay for your mistake, instead of taking responsibility for their mistakes.
Dear Connie,
Thank you for contacting us!
I'm truly sorry to hear about the frustrating experience you had and the unfortunate circumstances around your reservation cancellation. It sounds like there was a miscommunication between you and our representatives.
I have checked your reservation and can see that you contacted us on the 10th of June requesting a modification, not a cancellation. We offered you another vehicle (as the original car that you booked was not available for given dates) and asked you if the car class was suitable for you. After this, you stopped responding to our emails so we thought you wanted to leave the booking as it was.
The next time you contacted us it was 24 days after the pick-up asking to cancel the reservation, when the free cancellation window had already expired. Unfortunately, the car rental company has already taken payment for the No-Show fee due to not cancelling this order before the cancellation window expired and therefore, no refund can be issued in this case.
Should you require further assistance, please contact us through [email protected].
Regards,
Rachel from Wisecars.
Car Reservation Confirmation- Worst experience ever.
Many months now we have planned our journey to Paris from Greece. To facilitate our travel plans, we have a confirmed car reservation under the reference number #*******, which was secured on 26/04/2023 through wisecars by Alamo and we have paid an advance 26/04/2023 when the reservation was confirmed.
The pick up for our reserved car was on 12/08/2023 at 10:00 a.m. from Paris Gare du Nord Railway Station.
Yesterday 09/08/2023 the last minute of our planned journey we have received a call and an email from wisecars and we were informed that our confirmed rental by Alamo through wisecars is no longer available.
So actually the last minute you cancelled a confirmed reservation without providing a solution for a mistake that you are fully responsible.
You are the worst company with no respect at all for your customers
Dear Alexandros,
Thank you for reaching out to us!
I apologize for the inconvenience and frustration you experienced with your car reservation. I understand that the sudden cancellation of a confirmed reservation and the lack of alternative solutions greatly impacted your travel plans. This is not the level of service we aim to provide, and I deeply regret the inconvenience this has caused you.
Your feedback is extremely important to us, and I assure you that we take this situation seriously. We will investigate the circumstances surrounding the cancellation to ensure that such occurrences are addressed and minimized in the future.
If there's anything we can do to rectify this situation or if you have further details you'd like to share, please don't hesitate to contact our customer service team directly through [email protected]. We value your business and would like the opportunity to make things right.
Thank you for taking the time to share your experience with us. We understand your frustration and will work diligently to improve our services.
Regards,
Rachel from Wisecars.
We have made multiple call, written emails, and still haven't received a refund for a car rental we never got. The rental company was out of cars, so had to rent elsewhere. We even had a 3 way conference call with wisecars and the rental company who verified cars were not available, and still no refund.
Dear Tara,
Thank you for contacting us!
I'm truly sorry to hear about the frustrating experience you've had with obtaining a refund. This situation is certainly not reflective of the level of service we aim to provide at Wisecars, and I sincerely apologize for any inconvenience and confusion caused. We take customer complaints seriously, and it's disheartening to hear that you've encountered difficulties in resolving this matter. I assure you that we will thoroughly investigate this issue to understand what went wrong and work towards finding a satisfactory resolution.
Unfortunately, it is hard to comment on this situation as I could not find your booking. Please reach out to [email protected] for further assistance and we will be more than happy to review this case once again.
Regards,
Rachel from Wisecars.
Terms and conditions are misleading and not provided fully until after credit card is changed. I was told as purchaser of vehicle I didn't need to be present and the driver only needed to be. When I called budget to confirm details, I was told I had to be present. If I was not then driver could present their credit card but would be recharged for full rental plus $200 service fee. This company is fraudulent and misleading. They are shady and deceptive and will not issue a refund because it's my fault for not reading terms and conditions. It is their fault for saying I didn't need to be present but essentially if I'm not they make money and then the car rental place takes more.
Dear Tammy,
Thank you for taking the time to share your feedback with us. We deeply regret to hear that your experience did not meet your expectations and for any inconvenience you may have faced.
We strive to ensure clear and transparent communication with our customers. We certainly understand how essential it is to provide comprehensive terms and conditions before any transaction takes place. If any part of this process was unclear, we sincerely apologize.
From your comments, it appears that there might have been some misunderstanding regarding the presence of the purchaser at the time of vehicle pick-up. We'd like to look into this matter further to ensure that we resolve this issue and improve our services in the future.
Could you kindly provide us with your booking reference number? This will help us investigate the matter more thoroughly. We strongly encourage you to reach out to our dedicated support team at [email protected], who will be able to assist you with this issue. We assure you that our team will work tirelessly to address your concerns and strive to provide a more satisfactory outcome.
Once again, we apologize for any misunderstandings and assure you that we will do everything in our power to rectify the situation. Your satisfaction is our top priority, and we appreciate your patience as we work through this together.
Kind regards,
Rachel from Wisecars.
I rented a luxury car and they gave me a fiat. I prepaid because that was the only options. And they wouldn't refund me the difference or anything
Dear Julio,
I want to begin by expressing our sincere apologies for the inconvenience you experienced during your recent rental with us. We are truly sorry that your expectations were not met, and we would like to make things right.
To assist us in resolving this matter promptly, we kindly request more details about your booking. If you could provide us with the booking reference or any other relevant information, it would greatly help us in identifying your reservation and understanding the situation better.
Additionally, we have a dedicated support team available to assist you with any issues or concerns related to your rental experience. Please reach out to our support team at [email protected], and they will be more than happy to investigate your case and provide you with the necessary assistance.
We understand that this situation must have been frustrating, and we want to assure you that we take your feedback seriously. Your satisfaction is of the utmost importance to us, and we are committed to rectifying any issues that may have arisen.
Once again, we apologize for the inconvenience caused, and we sincerely hope to have the opportunity to make amends and provide you with the service you deserve.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
Kind regards,
Rachel from Wisecars.
I will never do business with this company ever again. They will take your money and run, I had a delayed flight from SeaTac airport to Burbank 3519 because of inclement weather issues all planes were grounded and notified wisecars of this matter by phone and e-mail a few hours before the pickup deadline and forwarded my flight itinerary and they still insisted on charging me. I also found out Fox rental car the rental vendor never charged wisecars and yet wisecars still charged me the full rental price despite knowing the airlines policy for weather and grounding the planes was out of my hands. There are much better rental car companies out there and please as a consumer, Beware of their services….
Dear Chris,
Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you encountered during your rental car booking process.
As much as we want to accommodate your reservation in case of flight delay, the car rental company has a fixed grace period which we cannot change. It is also stated on the Fox Terms and Conditions you accepted during the booking process that if you fail to pick up the vehicle on time, your booking will be considered a No-Show and you are not eligible for a refund in this case.
Please note that the Fox agents do not have access to the billing information stated on the contract between Wisecars and Fox, not to mention that disclosing any contract details to other parties is strictly forbidden.
Unfortunately, is it hard to comment on this situation as I could not find your booking. Please reach out to [email protected] for assistance.
Regards,
Rachel from Wisecars.
I rented a car for my holidays through Wisecars as it was much cheaper than going directly with the car rental company. The procedure was easy, important information was highlighted. I was a bit worried about the pick up, but it turned out just as easy! I showed the voucher, signed the papers with the supplier and went on the trip! I would definitely recommend.
Dear Wiktor,
Thank you for taking the time to share your positive experience with us!
We're thrilled to hear that you found our rental process easy and that the important information was highlighted. We understand that the pick-up process can sometimes be a concern, but we're glad to hear that it went smoothly for you.
We appreciate your recommendation and look forward to assisting you with your future car rental needs. Have a nice day!
Kind regards,
Rachel from Wisecars.
NOT A SERIOUS COMPANY. Paid for a month long rental to this Polish car rental company, WiseCars, and when we arrived to THRIFTY they not only didn't honor their voucher, they wanted us to pay 2x above what we paid Wisecars. Wisecars is not replying to our REFUND requests. *
*Personal information redacted by admin
Dear Alberto,
Thank you for reaching out to us! We sincerely apologize for the inconvenience and frustration you experienced at the pick-up. We understand how important it is for our customers to have a seamless and reliable experience, and we deeply regret that we failed to meet your expectations.
I confirm you have been refunded for this booking.
I apologize for any inconvenience.
Regards,
Rachel from Wisecars.
What truly impressed me about Hrithu was their extensive knowledge of the car rental industry. They guided me through the online booking platform with ease, explaining the various options available, including vehicle models, pricing structures, and any additional services I might require. Their expertise was evident as they effortlessly addressed all my queries and concerns, providing clear and concise explanations.
Dear Magi,
Thank you so much for your glowing review of Hrithu! We greatly appreciate your kind words and are thrilled to hear that our extensive knowledge of the car rental industry made a positive impression on you. Our team takes pride in providing excellent customer service and ensuring that our clients have a seamless booking experience.
We understand that navigating the online booking platform can sometimes be overwhelming, which is why we strive to make it as user-friendly as possible. We're glad to know that our guidance helped you understand the various options available, including vehicle models, pricing structures, and additional services. Our goal is to empower our customers with the information they need to make informed decisions.
Addressing your queries and concerns is a top priority for us, and we're delighted that our team was able to provide clear and concise explanations.
Have a nice day!
Kind regards,
Rachel from Wisecars.
My referral said I'd pay the $68 tax at the gate/rental booth. I had to pay $176. It seems like you pay wisecars a deposit to get your name on the rental list, but then you pay full price at the booth
Dear Joey,
Thank you for sharing your feedback regarding your recent rental experience. We apologize for any confusion or inconvenience you may have encountered during the process.
We would like to clarify that at our company, Wisecars, we strive to provide accurate information regarding rental costs to ensure transparency for our customers. While we do require a deposit to secure your reservation, the remaining balance, including taxes and fees, is typically paid directly at the rental booth or gate upon vehicle pickup.
If the voucher is shown at the pick-up, you will only be charged the estimated ''paid locally'' amount for the taxes and fees. Usually, any other extra charges are for additional products/insurance that the customer agrees to add at the counter. You are not charged again for the rental days which were already pre-paid.
Unfortunately, it is hard to comment further on this issue as I could not find your reservation. Please reach out to [email protected] so we can investigate this matter.
I apologize for any inconvenience.
Regards,
Rachel from Wisecars.
My wife and I flew to Tuscon for a business trip and when I arrived at the rental pickup counter, I noticed I had lost my drivers license. I must have dropped it at our previous layover. They would not accept my photo of the license that I had on my phone, nor would they accept my wife as a second driver, even though she had her license with her. I was then told to call their customer service while I was standing at the counter, so I did. The guy that answered was very rude on the phone and told me they cannot refund me until the rental period was over, and then I would have to call back in. So I called back after the rental period and they refused to refund me because I lost my license on the way there. Then the guy literally hung up on me. Talk about unprofessional! Their only solution was for me to book ANOTHER rental with them for over DOUBLE the price. Are you kidding me? It would have been such a simple solution to add my wife as a driver and let us be on our way. But noooo, let's make it as difficult as humanly possible! Complete scam artists!
Now I'm out almost $400 for a car that I never even saw. Never EVER use this company! Unless you enjoy losing money to crooks.
Dear Tim,
Thank you for reaching out to us! We apologize for the inconvenience and negative experience you had at the pick-up. We understand the frustration and disappointment caused by the loss of your driver's license and the subsequent difficulties you encountered at the rental counter.
Losing a driver's license can indeed present challenges when renting a car, as it is a standard requirement for verification purposes. While we strive to be as accommodating as possible in such situations, there are certain limitations and policies that we must adhere to for legal and safety reasons.
That being said, we acknowledge that the customer service experience you described fell short of our usual standards. We sincerely apologize for any rudeness or unprofessional behavior exhibited by our representative. This is certainly not the level of service we aim to provide, and we will address the issue internally to ensure it doesn't happen again.
We would like to clarify that reservations can only be modified up to 48h before the pick-up, meaning that we were not able to change the main driver's name to your wife's anymore when you called us at the counter. You could have added an additional driver at the pick-up, but the issue is that only the main driver can pick up the vehicle.
We apologize once again for the inconveniences you faced, and we hope to have the opportunity to make it right in the future. Thank you for bringing this matter to our attention.
Regards,
Rachel from Wisecars.
My travel plans changed at the last minute and I had to cancel my reservation. Granted, I called Wisecars more than 48 hours before my reservation. Customer service cancelled in moments, fully refunded. Confirmation emails received instantly. Whole process took less than 5 minutes.
Hello!
Thank you for sharing your experience with us! We understand that travel plans can change unexpectedly, and we're glad to hear that our customer service team was able to assist you promptly and efficiently.
At Wisecars, we strive to provide excellent customer service and make the reservation process as convenient as possible. We're pleased that our team was able to cancel your reservation quickly, issue a full refund, and promptly send you the necessary confirmation emails. We aim to make any necessary changes or cancellations hassle-free for our customers.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Hello,
Thank you for taking the time to provide us with your feedback. We sincerely apologize for any confusion you experienced with our rental restrictions and the information presented.
We understand how important transparency is, and we deeply regret any inconvenience caused by unclear details or misunderstandings. We aim to ensure that our customers have a seamless and positive experience, and we take your comments seriously.
We are committed to addressing this matter and enhancing our communication to prevent similar issues in the future. Unfortunately, we cannot identify your reservation based on the provided details.
Please reach out to us at [email protected] mentioning your booking number and which information was missing from the booking flow so we could review the situation.
Kind regards,
Rachel from Wisecars