Wisecars

I recently used Wisecars for a long-distance trip, and I was thoroughly impressed with their service. From the moment I booked my ride to the time I reached my destination, everything went smoothly and seamlessly. First of all, the booking process was quick and easy. I was able to choose the type of car I wanted and specify my pick-up and drop-off locations. I appreciated the fact that I could book my ride well in advance, which gave me peace of mind knowing that my transportation was taken care of.

I recently used Wisecars to rent a car for a weekend trip and I couldn't be happier with the service I received. The booking process was incredibly easy and straightforward, and I was able to find a great deal on a rental car in just a few minutes. The car itself was in excellent condition and drove smoothly throughout the entire trip. I also appreciated the fact that Wisecars offers 24/7 customer service in case I had any questions or concerns.

Unfortunately, I had to cancel my reservation, I really like their free cancellation policy. They also quickly transferred the money back to my account.

Their responses to EVERYONE put it on the consumer. It's always what the consumer did or didn't do. Nothing about their service levels, paperwork/policies, or language in their agreement that provides them with an easy out to give you nothing and keep your $$. Ridiculous! They can cancel your reservation and call you a "no show" if your flight gets delayed or canceled? I had a back up reservation with Avis thankfully and they didn't cancel it because my flight was delayed. At Wisecars…THE CUSTOMER IS NEVER RIGHT!
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Reply from WiseCars:

Dear Steve,

Thank you for reaching out to us! I'm very sorry to hear you could not pick up the car due to your flight delay.

Unfortuntaly, the car rental company will only wait for you during a limited amount of time after the pick-up. This grace period is stated on the Supplier Terms and Conditions you accepted when making this booking.

If you fail to pick up the car because you arrived past this maximum period of time, the supplier has the right to cancel your booking and consider it a No-Show. In those cases, the pre-paid amount is not refunded.

Regards,
Rachel from Wisecars.

Wisecars are common scammers. They accept debit card payments and we found out at the airport that we can't pick up the car because we have to pay extra money and it can only be done with a credit card, which we didn't have. Our friend wanted to pay with his credit card, but they refused us, saying that they don't have the same name and surname. He also could not be added as a co-renter of the car because we are not a family. As a result, the lady told us that she wrote a note that we did not give up renting a car, and that she only transferred it to another person with a credit card, and the money would be returned to us. This was done by informing Wisecars of this fact. First we were told they would take 10% of the money, then 50%, and finally all of almost $500 because we didn't keep the terms of the contract. We were suggested to bear the legal consequences because they sent vouchers with information. For me, a voucher is associated with something that the company wants to give me, not inform about details of rental. They should not charge a debit card when booking. The transaction should be rejected immediately. Unfortunately, the company takes money by cheating the client, and then claims that the client is guilty because he did not read the terms of the contract. Not everyone is fluent in English. They scavenge on such people. They're common scammers. You need to stay far away from this company. I warn everyone. They are common thieves. Nobody gives anything for free.
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Firma Wisecars to zwykli oszuści. Przyjmują płatności kartą debetową, a na lotnisku okazuje się, że nie możemy odebrać samochodu, gdyż trzeba dopłacić pieniądze, a można to zrobić tylko kartą kredytową, której nie mieliśmy. Nasz przyjaciel chciał zapłacić swoją kartą kredytową, ale odmówili nam twierdząc, ze to nie jest to samo nazwisko. Nie można go było także dopisać jako osobę współwynajmującą samochód bo nie jesteśmy rodziną. W rezultacie pani powiedziała nam, że napisze adnotację, że my nie zrezygnowaliśmy z wynajmu samochodu tylko przeniesie to na inną osobę posiadającą kartę kredytową, a pieniądze nam zwrócą. Tak też uczyniono informując o tym fakcie firmę Wisecars. Najpierw powiedziano nam, że zabiorą nam 10% sumy, potem 50%, a na koniec wszystko prawie 500 dolarów, gdyż nie dotrzymaliśmy warunków umowy. Sugerowano nam poniesienie konsekwencji prawnych, gdyż oni wysyłali vouczery z informacją. Dla mnie vouczer kojarzy się z czymś, co firma chce mi dać a nie o czymś poinformować. Przy rezerwacji powinii nie pobierać opłat z debet karty. Tranzakcja powinna być odrzucona od razu. Niestety firma bierze kasę oszukując klienta, a potem twierdzi, że klient jest winny bo nie doczytał warunków umowy. Nie każdy biegle włada językiem angielskim. Oni na takich ludziach żerują. To zwykli oszuści. Z daleka trzeba się trzymać od takiej firmy. Ostrzegam wszystkich. To zwykli złodzieje. Nikt nikomu nie daje nic za darmo.

So my partner and I booked an SUV for 37 days, at $2273 (as displayed on Wisecars' website) in San José (Costa Rica). We arrived at the airport, got a free shuttle to the car dealership (in this case, Routes Rental Car) which was nice, but once we started talking with the guy behind the counter, he told us we had an ADDITIONAL $2160 for mandatory insurance. We were told, verbatim, that we have "only paid for the car rental TIME through Wisecars, not for the whole package which Wisecars is known to neglect". I'm assuming to seem to have "better prices" in the eyes of competing brands. Total cost was over 5K, which at that point, we would've just bought a motorcycle for 1k-2k had we known we'd get this much money taken from us. It's ridiculous, there's no way this should ever happen. Book with trusted official parties, lesson learned I guess.

We received the car that we booked from Enterprise in perfect condition and the deposit was returned shortly after the drop-off. Will surely book again with Wisecars

Our family rents often, and we were finally ripped off! WISECARS and FOX Car Rental made us pay twice for a rental and conspired to make us upgrade our rental at 10 pm after a long flight. We asked FOX and WISECARS to consider refunding a portion of the deposit of $274.13 or the upgrade fee of $571.00. We paid this amount for a one-week rental of an STD SUV. All of our searches when we arrived at the hotel showed we could have rented that night for $430/wk. Now, both companies won't take accountability and correct the error. Be very careful as these companies are profit only and do not care about us as consumers. This should never be an issue when renting a car.

The booking process was simple and easy to understand, best rates I could find. The customer service agents responded to my request in a timely manner

Scam artists. Cancelled a rental on me because they would not accept my government issued drivers license when I went to pick it up. They insisted I would be refunded my $1700. After a week, I still hadn't been refunded so I called back and they said processing the refund was just taking extra time. So I waited a month, and called back, still no refund. They said keep waiting. I disputed the charge on my credit card to resolve the fraudulent charges. Six months later they snuck the $1700 charge back on my card, without contacting me. Reporting the fraud again, and writing to BBB. Not much more we can do to fight these corporate crooks, but I'm trying.

I had a wonderful experience with Wisecars. My communication with customer support was immaculate as they were very helpful and I could see they had my interests at heart. What also made the experience with Wisecars very smooth, was the prices. I would recommend Wisecars to everyone!

Arrived Zihautanejo with voucher for $603.00. That was odd since I paid $433.00. Went to Hertz with the "non-refundable voucher and was told reservation didn't exist, wasn't in their system and that the "supplier " was fictitious. Run from this company. They are crooked.

I have called for cancellation a week before and they have not canceled my booking.
When I got voucher email then I called them so representative explain that you only asked about cancellation procedure and decline to give me my pre-charged amount.
They always explain their rigid 48 hr policy.
I explain the reason why I am not traveling due to bad health condition. But at end of call they declined to give my refund.
Not understanding the costumer 's situation.
Will never book car from this website!

Customer service from the agent Wisecars was very quick. I was on the payment page and with in few seconds I was connected to the agent and while I was waiting on the payment page Rachel helped me with queries. Am sure he has the required knowledge and answered spot on. Good job n thank you.

Unlike the rest of the industry, you are charged for your car rental even if you NEVER PICK UP THE CAR.
I flew into Newark airport and attempted to pick up my rental to drive to a family wedding. I was told that my reservation had been made for the week before and had therefore expired. I would be charged regardless.
(I made the reservation over the phone and had no way to prove the error was not my own. I did not proofread my confirmation, a mistake that cost me over $1,000 dollars.)

I then tried to rebook a car at the counter, and the rate they quoted me was $900 more than the rate they were charging online!

Ripping people off may make sense in the short term, but is no way to build a company brand.

Would never use in the future.

Vorsicht!
Wir haben eine Anzahlung für die Reservierung eines Mietwagens in Costa Rica gezahlt. Unser Flug wurde nach hinten geschoben, ich war in der Annahme, dass der Vermieter dies registriert, da ich die Flugnummer angegeben habe. Doch falsch. Ich hätte die geänderte Zeit manuell angeben müssen! So waren wir über zwei Stunden zu spät zur Abholung und unser Auto war weg, kein Ersatz vorhanden, Buchung vor Ort gecancelt! Man sollte meinen, die 180 Euro Vorauszahlung wären damit auch gecancelt. Doch weit gefehlt. Diese wurden einbehalten von wisecars und nicht erstattet. Ich Frage mich für welche Leistung?!? Weder haben wir durch die Vorauszahlung eine verbindliche Buchung noch haben wir Hilfe oder Ersatz bekommen. Mehrfach ärgerlich. Würde es nicht empfehlen.