Wisecars

WISECARS is WORST RENTAL COMPANY I ever tested since 30 years.

THEY ARE SO FAR AWAY FROM CUSTOMER SATISFACTION NEVER HELP EVEN PROBLEM COMES FROM THEMSELVES.

1) I was paid for a Citroen C-Elysée and they gave me MANDATORILY a Fiat Egea Sedan 1.4 Fire 95 HP which one is never equal to Citroen.

2) I returned it 2 days earlier reason of planned meeting canceled and they never care this. NIO REFUND

3) They cut 500 EURS deposit for 3 daily rental and still holding.

They are terrible and dishonest. They are thinking that customers are moron. No we are not.

Dont ignore my warning and always prefer big companies what i always did before. Otherwise your money and time will be stolen by this kind little
Trapped companies.

I reserved a car for a week, paid in advance. I wanted my son-in-law to drive and there was only room for one person, so I made him the driver. When we got to Thrifty, sil did not have a physical credit card. They would not take the number, would not change it to me, would not take a debit card, would not take cash. They said we had to get a refund from Wisecars, but they refused, saying that we were considered a "no show" because we did not have a form of payment they would accept. I'm out over $500.

They simply made me pay 680$ for a car that the supplier did not want to give me without me paying 1200$ extras because the insurance tat Wisecars gives you is actually fake and non existent.

They obviously did not want to refund me, even after that i did reject the contract with the supplier and did not take the car.

A total scam, stay away from them if you do not want to feel stupid and have your holidays ruined

I checked out a dozen websites and they had the best prices on rental cars in Hawaii
Where the online costs were $650-800. My price was half of that. Definitely rec ommend!

Cancun, January 15,2022,

An elderly couple (aged 73-76) arrived at the Cancun airport after an 11 hours flight, expect to get a car from Nü carrentals, booked through WISECARS.
Deviating from the rental agreement (in the conditions called deposit $500 and I can prove this!). Entered into with additional insurance.
At the desk of Nü carrentals, $ 8,000 ( eight thousand) and I can prove this!) was demanded as a deposit or no car, shame on you

Scandoulos treatment reported to WISECARS and………….
To date after 11 days no solution offered by WISECARS.
11 days into our planned vacation nothing happened and our planned tour through Ycantan failed.

Cancun, 5 January 2022

Lucas Leder

Dear " Wise" Cars,

It is not a " wise " decision to rent a car through you, Outrageous

I have been renting rental car from many brookers for decades and several times a year Worlwide, but what i experienced now is the first time!.
Arrived at Cancun terminal 4 after a 12 hour international flight, no one present not even at indicated agency sides transport taken to terminal 2. Wanted, looked at Welcome Bar and Grab and Go, nobody present, asked around, you have nowhere in your emails localtelephone numbers, finally found someone who contacted Infinity rental / Nu rental/ Aero car rental and after 30 minutes a half Van came, missed 2 windows and we drove to AirPort rental. On arrival, the appearance of this company was just as shabby as the transport to the location.
Pasport, driver's license, credit card and booking details given. Waited 15 minutes for people to finish filling out forms.
Now 2 hours after arrival I got the message that I had to leave 180 000 peso's or $8000 (eight thousand dollars) via my credit card deposit.
I. have been renting from brookers for decades and the security deposit was varying between $600 and maximum $1600. I was perplexed!. I showed that I have taken out additional insurance with you. No pardon price deposit is 180 000 pesos - $8000 or no car!
After deliberation and tired of the trip, i accepted, but credit card refused to accept this amount. I showed them that there was more than enough space on the credit account and that there was a communication problem. After at all I was glad that the agreement did not go well.

I no longer trust this company!

Now the problem I am i in Cancun i have paid deposit and no car. Always went well, worldwide, never caused or received damage, always rented from brokers, always extra insurance. Never a problem ( Rentalcars, doyouSpain, Eassyterra etc)

First time with you Wisecars, paid in advance + extra insurance, Never received information about this outrageous amount of the deposit from the rental compagny, I would will send a voucher from you, never received it, only a confirmation of booking. With the notificaties that the confirmation is not the voucher.
Now the problem for us;
Paid part of rentalcar and never or used "Excess Protection "for damages Euro 223,45 and no car.
This is a very bad start to the holiday and I think this is also not your intention to do business.
I want compensation for this damage and loss of holiday joy, in any case a refund of Euro 223,45. And new contract for 31 days, normal brooker price without this kind of surprises and misinformation and experience,

Greetings Lucas Leder ( not very happy)
*******@lederprive.nl

NB till now so far, I assume this is not your way of doing business

Never rent a car through those scammers!
I had the worst experiance in my life with them.
Although verifing twice that the booking was confirmed, upon arriving to the rental office, the desk worker said he has no resarvation for me at all!
Morever he said it always happens with that site (which charges at advance and not making any resarvation!)
To make things worse, there were no other available cars in the last minute (tried some more agancies) and my vacation was basiclly ruined.
All the hotels outside town were allready booked, as well as tickets to the castles, museums and so on.
I lost tons of time and money, and all those scammers suggested was a refund (which i shouldnt even been charged at the first place).
To summarize, they are just providing fake attractive prices, but never ever contact that company if you wish to really recieve the car you booked.

I searched car rental offers for my trip and it directed me to Wisecars website. There were many categories and lot of car providers so it was quite easy to find out the best deal for my needs. Prices were also very competitive. Overall the experience was awesome and will use them again.

Very Poor experience
Poor experience
Poor experience. Wisecars sends you to another retail - for me it was Alamo in Frankfurt. They don't have any capacity to run such number of rentals.
As a result I be Been waiting extra two hours to receive my car. In the meantime my child was screaming hungry. Awful. Avoid.

My complaint and emails to resolve got stuck in the wisecars pipeline who told me they cant speak German with their German partners.
Beyond ridiculous.

My reservation number is *******
Michal brys.

Cheers

PS
I was also overcharged by contractor ALAMO - meaning I had to pay more than already paid to Wisecars - of course I did it facing another hours of waiting and uncertinity.
Wisecars sent me a ptronising email stating that ` customers should return cars on time to avoid delays for others`.

Terrible company, terrible treatment. Hidden charges and long waiting times. That is a a shortest summary.

Avoid. Avoid.

Also; this is my 3rd review on Wisecars I am posting. This incompetent company ignores my emails but handles the Trustpilot reviews serious enough to remove them from the service.
I am just speechless.

We were planning an out of state memorial service for my mother in law. I went online to rent a car and when I realized we wouldn't arrive till the following day, I hit the back button to change the date which apparently changed the month also. Wisecars makes you wait for the confirmation so I did not see the error. My disabled Veteran husband contacted them and they refused to give us a refund or to change o ur reservation to August for the service. The Customer Service agent actually laughed about it a n d said he wasn't getting a car or a refund. They are thieves and have extremely poor customer service.

Found Wisecars through Kayak. The prices were too good to be true but I contacted the customer support and they responded really fast. I hope the pick-up goes as easy as booking did

This company is completely classless. Their customer service is downright scary. Their rates may be good, but let it be known that if you have any customer service issues, they will turn the other way and steal your money. Good luck trying to get it back as they care exactly 0% for their customers.