Wisecars

I've concluded an online transaction with Wisecars, I've paid and received a confirmation with the total price clearly stated, as well as the remaining price to pay at zero… but 10 days later I've been contacted by Wisecars saying they've made a mistake in the price and I have to either cancel my booking or pay nearly double price, which is of course neither professional, nor legal.

Although initial email said I had a guaranteed booking the voucher they send 2 days prior snuck in new terms about a 2 hour pickup time from noon for my flight that got in at 630pm. They canceled my reservation and denied a car to me, my baby, husband, sister and 2 nephews. The 6 of us had to hustle exhausted around the airport and find a new car rental for twice as much. Those people treated us like humans though wisecars/priceless was shameful. Beware - if it looks too good to be true it is in this case! I had a "guaranteed booking with protection package" ha- lies.

Complete Scam. Avoid at all costs!
Would give zero stars if I could. I booked my rental with Wisecars to pick up a rental in San Antonio with Fox Rent A Car. Fox did not have what we needed so the cancelled our reservation and said that we should call WiseCars and WiseCars would refund us. I called WiseCars and for a week they kept saying, "oh the necessary documentation isn't in blah blah blah to process your refund. After a week of this they said that they never refund in these situations. So not only did they not refund me, they never intended to, and wasted hours more of my time calling in. In the end, it was less than $250 for me but I will never rent from these crooks again and advise everyone else to steer clear. Even if the rental car place cancels your reservation, they will not refund your money.

I booked a car in Maui over Thanksgiving months ahead. After the fires there all the prices had dramatically reduced. I asked Wisecars to cancel so I could rebook something cheaper and they offered instead a much better rate that I could not match elsewhere. I checked this was an all inclusive rate and they confirmed in writing that it was and there was nothing to pay at collection. When I tried to collect the car Thrifty said there was $350 to pay and after we argued for a while they said they would match the quoted price and I collected the car, thinking we were good. Of course when I returned the car Thrifty just billed my credit card $350 and their support team were not interested to help me. I went back to Wisecars and raised a case. I took them 8 weeks to complete it but I got a refund for the over charge. There are plenty of issues with car rental companies and although I could have preferred not to have any issue I am impressed with Wisecars honoring the rate they quoted and will happily book with them in the future.

I paid for the car reservation, arrived at the agency and they didn't give me the car without any explanation. All my documents are correct without fines. In other words, the company charges for the reservation and is not responsible for the service. He didn't give me a car or give me any money back. This is fraud

They hide behind their Terms and Conditions, they pay their suppliers in advance, and can't get their money back from their service providers if anything goes wrong. Stick with renting direct from rental companies.

Rented a car in Denver. Price due at pickup was $89.71. My receipt at pickup was over $149. I was told to take it up with Wisecar directly. My credit card was charged over $171. Called Wisecar and got no help and no refund for overcharges. Stay away - You think you are getting a good deal but they overcharge you after the fact. Total scam company!

Read every single line of contract as price at pu location jumped by $500 when original rental price was $200. Didn't take a rental, customer service refuses to refund.

I did reservation over wise car for six days in Cologne and I did my payment in advance, My flight delayed and passport control took time and I arrived late, service provider told me they cancel my reservation, And they did present me any other option and they took six days payment from me, I think its not fair, they might took maybe one day but not six days, Wise Car has no sanction over service provider
I am leaving this note here because Wise Car is only broker not giving good service

They kept all of my deposit after booking with a debit card, Hertz did not accept it so I booked online a luxury car with TURO for the same price No Hassle with debit card.

If zero stars were an option, that would be more appropriate. You took over $200 from me for a rental car to be picked up on October 11th at *** in which my husband would be the driver. I was encouraged to put the reservation in his name since he would be the driver. I still owed $60ish. Upon my arrival, I tried to pay with the SAME credit card you took the $200 from. I was told I could not pay that way bc the card was in my name not the driver. I offered cash, he offered his debit card, but none of that suited. Therefore, we were **** miles from home and anyone we knew. I called your office only to be told "too bad". I called back after I arrived home days later only to be told "too bad". This company has stolen from me. You took my money and the only thing i got in return was stress and panic of being stranded with literally no one to help me. I'd like my money back. There is no amount of money that you can pay me to repair the amount of stress you caused me, but you can return the $200 that you literally stole from me.

Even with documentation of name change, they rejected my reservation BUT STILL CHARGED ME FOR IT. This was completely wrong and no one should trust this business. I cannot believe they charged me almost $400 for a vehicle they REFUSED TO GIVE ME.

DO NOT rent from this company! They denied me refund of a rental fee by saying I was a no show because I did not have a credit card. I've never had trouble renting from a company with a debit card before, even internationally, and don't even own a credit card. Never mind that I had already paid the majority of the rental fee and only owed a small amount or that the no debit card policy was not included in the confirmation email. Or the fact that their policy is buried in the terms and conditions and not obvious on their website. I was not even offered a partial refund. I was simply out of luck and had to scramble to rent from another company at a higher rate. They do NOT care. I will NEVER rent from them again.

I would like to share my unfortunate experience with this farce of a service. I am autistic and not very good at these kinds of things but needed a way to get around while I visited my daughter in Phoenix. I was drawn in by the too-good-to-be-true pricing and happily paid for a reservation with Fox rent a car through the wisecars site. I intended to use a visa debit with line of credit at pickup since it said credit only and those are typically accepted as such.

Fox was awful…I tried to call them 3 times before they closed as my flight was arriving near the time they shut down at 12:30am. They never bothered to answer and nobody was at the desk when I arrived just moments late. I patiently waited until they were to open at 4am and nobody showed up. About 15 minutes later I called wisecars who were unable to help or contact anyone from Fox including the location manager. Eventually at 4:25 I finally found an agent wandering the parking garage and attempted to retrieve my reservation. The agent was impatient and rudely threw the debit card back at me without even asking if it had line of credit and unkindly told me they were unable to help. I was now stuck in Phoenix with no way around and a large part of my funds tied up. All in I was up for 40 hours dealing with this thanks to uncaring companies who view people only as numbers.

I contacted wisecars and told them of the situation. They contacted Fox who lied about my calls and claims. I showed wisecars photo evidence to back up my claims. They were unwilling to offer reasonable satisfaction and hid behind a dubious justification in their terms that only worked if they ignored my claims about how Fox handled the situation. They ignored my evidence and needs and stole from a struggling family by hiding behind "procedure" rather than having true consideration for a situation.

DO NOT USE THIS SERVICE! AT THE VERY LEAST GO DIRECT AND SHOW THEM A SCREENSHOT OF WISECARS PRICE…THEY WILL MOST LIKELY MEET OR EVEN BEAT IT TO KEEP THE MONEY THAT WOULD OTHERWISE GO TO WISECARS IN FEES.

I ended up paying double the price of the car when I went to pick it up at the airport counter! Very dissatisfied!

Rented car for pickup at airport in Atlanta and when I got to counter Thrifty had no cars available. Told me to cancel through third party which i called immediately and they said it would be refunded. Since that time Wisecar has said its Thriftys issue and they cant issue refunduntil Thrifty can confirm i did not complete the reservation which they have done. Wisecar collected my money and should make the refund but is saying they dont have proof i didnt pick up car.