Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Walmart

Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Walmart?
grey stargrey stargrey stargrey stargrey star

Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
Follow Jackie C.
Unfollow Jackie C.
Share Review
Report Review

Sports apparel
September 8, 2017

I just bought items from here. Can't believe how much cheaper items are on this site. Would definitely buy from here again.

Date of experience: September 8, 2017
Texas
11 reviews
40 helpful votes
Follow Dan M.
Unfollow Dan M.
Share Review
Report Review

If price is the only thing that matters, walmart is for you. If you want things like service and quality goods... forget it... go to small stores. Walmart has hurt main street America... in this reviewers opinion... saving a little money was not worth the cost.

Date of experience: September 7, 2017
Illinois
2 reviews
1 helpful vote
Follow Aleisha M.
Unfollow Aleisha M.
Share Review
Report Review

Cool place
September 7, 2017

One of my favorite stores. They have variety of products and the staff is very friendly. Sometimes they do not have what they say on the website but only sometimes.

Date of experience: September 7, 2017
Virginia
8 reviews
23 helpful votes
Follow Scott S.
Unfollow Scott S.
Share Review
Report Review

I like buying from their store better then online because a few times they had lost my order. But they do have the best deals then most stores.

Date of experience: September 7, 2017
Nevada
3 reviews
2 helpful votes
Follow cynthia p.
Unfollow cynthia p.
Share Review
Report Review

Good
September 7, 2017

I only use this site once in a while because I don't like to pay for shipping. Normally, I would just shop in their stores.

Date of experience: September 7, 2017
Florida
3 reviews
0 helpful votes
Follow Lilibeth Z.
Unfollow Lilibeth Z.
Share Review
Report Review

Excellent store..
September 7, 2017

Walmart is the one stop store,, this is why i love this place. You name it they have it! Dry goods, and fresh foods, clothing and garden stuff. Approachable staff, they are happy to help u. Most of the time i have issue with my coupon and my credit card they solve it patiently.

Date of experience: September 7, 2017
New York
3 reviews
0 helpful votes
Follow D-Wright D.
Unfollow D-Wright D.
Share Review
Report Review

Walmart hires veterans to get perks from the government then lets them go as soon as possible. This has been done to many veterans and it leaves a poor image. Many veterans no longer shop at Walmart. I have found other stores to shop at. They can not draw me into the store. Have supported other retailers.

Date of experience: September 6, 2017
Florida
3 reviews
2 helpful votes
Follow Bonnie E.
Unfollow Bonnie E.
Share Review
Report Review

Never a problem yet.
September 6, 2017

I've ordered a number of items from Walmart.com and have always been satisfied. The site is very user-friendly. A great feature is free store pickup.

Date of experience: September 5, 2017
Georgia
2 reviews
1 helpful vote
Follow Steven G.
Unfollow Steven G.
Share Review
Report Review

First Walmart is no Amazon! They lost my order and will not refund my money for 5 BUSINESS DAYS! They will not require anyone selling items (other than Walmart themselves) to stand behind the item. I receive a $50 blood pressure gauge that would not work and I am now stuck with it! NO MORE ORDERING FROM WALMART.COM!

Date of experience: September 5, 2017
California
4 reviews
41 helpful votes
Follow PCmac B.
Unfollow PCmac B.
Share Review
Report Review

Great to order from
September 5, 2017

I have ordered several items from here and had them deliver to my local store. Sometimes it's even cheaper to order online and have shipped to store. I even ordered an item and was shipped an item that did not work and walmart credited me for the item. Great to order from.

Date of experience: September 5, 2017
Spain
3 reviews
11 helpful votes
Follow Hillar B.
Unfollow Hillar B.
Share Review
Report Review

Pretty Good
September 5, 2017

I shop for specific items they carry at excellent prices. Good store, I don't buy food here. Good service

Date of experience: September 5, 2017
Florida
4 reviews
4 helpful votes
Follow KJ P.
Unfollow KJ P.
Share Review
Report Review

IKEA PRODUCTS
September 5, 2017

Buyers beware of IKEA products being sold on Walmart.com, ebay, and amazon. They are charging double or 3 times the item price on these sites. Walmart.com, ebay and Amazon are not authorized to sell Ikea items. For example:

http://www.ebay.com/itm/IKEA-cheese-grater-W-container-lid-food-storage-7x5x3-air-tight-seal-NEW-/*******657?hash=item*******dbe9:g:AL4AAOxyzfNRr8Q0

The IKEA CHEESE grater sells for $4.99 at Ikea. Ebay is selling it online for$11.99.
http://www.ikea.com/us/en/catalog/products/*******/?query=cheese+grater

Walmart is also selling Ikea items for twice to three time the amount of what the item sells for at an actual Ikea store. I work at ikea,. I know what these items sell for at Ikea. These folks are price gouging the public and trying to make bucks off of trademarked items that are they are not authorized to sell.
Before you buy an IKea product from one of these sites, PLEASE GO TO IKEA, COM, OR come into an Ikea store. I guarantee the Ikea product that you want to purchase, will be cheaper purchasing directly from Ikea

KJ

Date of experience: September 4, 2017
Wisconsin
3 reviews
3 helpful votes
Follow Kristen H.
Unfollow Kristen H.
Share Review
Report Review

Always a pleasure
September 4, 2017

Gotta love WaldoWorld man... u can buy eggs and windsheild wiper blades, get a flu shot and buy a goldfish in about 20 minutes. One stop shop. Walmart.com is no less fantastic. You can buy anything... you can ship it to your front door or pick up in atore for free. These ppl will even do your grocery shopping for you. You select everything online. Then they fill the order and you pick it up at the door! What!? Now thats full service. I like the website... like the products, usually... if i dont... they have an excellent return policy.

Date of experience: September 4, 2017
Florida
2 reviews
3 helpful votes
Follow Cindy L.
Unfollow Cindy L.
Share Review
Report Review

Fast Shipping
September 4, 2017

I ordered a new printer and it arrived within 5 days as scheduled and received free shipping. Not too bad! The site was slow though so that's why I'm only giving 4 stars.

Date of experience: September 3, 2017
Namibia
1 review
0 helpful votes
Follow Festus G.
Unfollow Festus G.
Share Review
Report Review

Clothes
September 4, 2017

They sell good quality clothes Its fast and really works. You really get an authentic full check of any workas in the title. I love to use it

Date of experience: September 3, 2017
Tennessee
3 reviews
0 helpful votes
Follow Melinda T.
Unfollow Melinda T.
Share Review
Report Review

What mart is awesome.
September 3, 2017

I love shopping, but Walmart is one of my favorite stores. Never had a problem at all for a purchase. Thank you Walmart.

Date of experience: September 3, 2017
Australia
5 reviews
0 helpful votes
Follow Marcus C.
Unfollow Marcus C.
Share Review
Report Review

I always get bad service at their stores but I do love their prices. I figured I'd try the website instead. Their customer service was poor here too. I guess you get what you pay for! I think its the end for me buying from online

Date of experience: September 3, 2017
GB
5 reviews
2 helpful votes
Follow Waylon D.
Unfollow Waylon D.
Share Review
Report Review

I bought some nice shoes half the price, despite Walmart has gotten quite expensive food wise. Windixie in a lot of items are blowing Walmart out of the water.

Date of experience: September 3, 2017
Arkansas
21 reviews
17 helpful votes
Follow Tapple W.
Unfollow Tapple W.
Share Review
Report Review

Starting to order online
September 2, 2017

I recently ordered from walmart because what they have online isn't always in the store.
Got free shipping for site to store and the pickup wasn't that bad, Had to wait a few minutes to get my things. But over all its cool.

Date of experience: September 2, 2017
Texas
3 reviews
4 helpful votes
Follow j p.
Unfollow j p.
Share Review
Report Review

I have saved tones of money at Walmart and Sam's Club, I always price shop especially for electronics and accessories. It is a one stop shop for local shopping, I only order ship to home if online due to, too many bad experiences with pick up at store. I only purchase bananas in the fresh veggie and fruit section and love that they have reviews negative and positive. I filter out the irrelevant rants and base my decision on informative reviews of product that has been used longer than a few days or weeks. My over all satisfaction with price and ease of return because I have a receipt in hand or on my phone, plus the price matching is a 99.9 percent customer.

Date of experience: September 2, 2017