IbottaReviews 6,572

I was very frustrated with a missing cashback issue I was having. I went on a little rant in an email and Brenda replied and was very kind and helped take care of it for me. She was awesome. Thank you again Brenda!

Submitted a request about a credit that was reversed and had the issue addressed and finalized immediately. Very nice interactions.

I've been an Ibotta user since 2013. When I run into a problem they quickly resolve it! I love using Ibotta and will continue to do so!

I've had issues a few times getting cash back on offers only at stores where you have to enter a linked loyalty number and not at stores where you scan the receipt. Many times the store doesn't know how to enter the number properly, but each issue I've had Ibotta was quick to assist and resolve the issue.

I reached out to support because I noticed I was missing some cash back for a specific offer. I was impressed with how fast they responded and took care of my concern. Excellent communication and responsiveness.

On 2-13-26 I purchased 2 cans of rotel{. 25} and 1 box of velveeta {. 75} I received the $1.00 but it was supposed to be a bonus buy for $2.00

Well I had inadvertently sent a link for a product to the Ibotta help desk. I'm sure confusion was probably the first thing that was going through the mind on the other end, however they were kind enough to replay that they needed more information instead of ignoring my obvious mistake. I let them know I was embarrassed to have accidentally sent that in error.

My Support ticket was handled right away and with the best outcome I could've hoped for!
I'm definitely happy with the results!
Elton C was very courteous!

Thank You
M. Boyle

I have earned $2,500 since I started using Ibotta in 2020. I would like to commend the support staff who has always available and helpful with questions or any problems I may have with purchases or with using the app. They are attentive and quick with a resolution. Most of all they explain in simple terms making it easy to understand. I appreciate every encounter I have had with the care team! Thank you!

I noticed I was missing a credit from previous purchase at that time I submitted the receipt for two items, but I only got credit for one. I looked for the receipt and uploaded again and Junrey was able to help me and give me credit for the second item. Great, customer service.

The people at ibotta were very helpful to get me the cashback from a receipt that I had a loyalty card attached for but it didn't work.

A big shout out to Ibotta awesome customer service!
I made a walmart online order and a few of the items were unable to be located on receipt, after communication with ibotta, they still credited my account 13.75.
That's what customer service should be.

I have used Ibotta for years and always get an immediate emailed response from their customer service when I have an issue, which is actually rare. I love the app!

I've been a user of Ibotta for several years. Ibotta is still my favorite shopping app. Love using my earnings for gift cards. The variety of products to purchase is incredible. All others apps are a waste of time because there are too many restrictions and hoops to jump through to save a penny.
Happy saving everyone!

The Ibotta customer service reps are quick to credit any missing rebates if you give them the complete information requested. Thanks for making it easy!

I was unaware of the in store only target rebate policy and bought a large amount of things for in store pick up. I contacted ibotta to see if they could explain and help. In less very quick responses they helped explain and solve my issues getting my rebates settled. Team is always friendly and helpful.