IbottaReviews 6,629

On 2-13-26 I purchased 2 cans of rotel{. 25} and 1 box of velveeta {. 75} I received the $1.00 but it was supposed to be a bonus buy for $2.00

Well I had inadvertently sent a link for a product to the Ibotta help desk. I'm sure confusion was probably the first thing that was going through the mind on the other end, however they were kind enough to replay that they needed more information instead of ignoring my obvious mistake. I let them know I was embarrassed to have accidentally sent that in error.

My Support ticket was handled right away and with the best outcome I could've hoped for!
I'm definitely happy with the results!
Elton C was very courteous!

Thank You
M. Boyle

I have earned $2,500 since I started using Ibotta in 2020. I would like to commend the support staff who has always available and helpful with questions or any problems I may have with purchases or with using the app. They are attentive and quick with a resolution. Most of all they explain in simple terms making it easy to understand. I appreciate every encounter I have had with the care team! Thank you!

I noticed I was missing a credit from previous purchase at that time I submitted the receipt for two items, but I only got credit for one. I looked for the receipt and uploaded again and Junrey was able to help me and give me credit for the second item. Great, customer service.

The people at ibotta were very helpful to get me the cashback from a receipt that I had a loyalty card attached for but it didn't work.

A big shout out to Ibotta awesome customer service!
I made a walmart online order and a few of the items were unable to be located on receipt, after communication with ibotta, they still credited my account 13.75.
That's what customer service should be.

I have used Ibotta for years and always get an immediate emailed response from their customer service when I have an issue, which is actually rare. I love the app!

I've been a user of Ibotta for several years. Ibotta is still my favorite shopping app. Love using my earnings for gift cards. The variety of products to purchase is incredible. All others apps are a waste of time because there are too many restrictions and hoops to jump through to save a penny.
Happy saving everyone!

The Ibotta customer service reps are quick to credit any missing rebates if you give them the complete information requested. Thanks for making it easy!

I was unaware of the in store only target rebate policy and bought a large amount of things for in store pick up. I contacted ibotta to see if they could explain and help. In less very quick responses they helped explain and solve my issues getting my rebates settled. Team is always friendly and helpful.

They were pretty fast n efficient with getting back 2 me n explaining y I couldn't cash out immediately. Friendly n understanding

Each time I've had to contact customer service, they respond within 24 hours and you can actually reply to their response without having to make another ticket request.

Really great all around!

There was an item which I should have been credited for since I did get the right item. For some strange reason, the Ibotta app did not recognize this particular variety of the product. I contacted Josh from Ibotta customer service who within minutes credited my account. He worked efficiently and quickly.
Ibotta is a tremendous cost saving app if you shop in grocery stores.

The Apps been great, I got some awesome deals during the Thanksgiving holidays by using the App and inviting friends to join. I recently went in to cash out on my saving onto a card and it wouldn't do it. I reached out to the Help Desk and after they researched it, they found my account had somehow been locked. Thank you guys for quickly finding the issue and getting it resolved.

I have been using Ibotta since they started. I am not an obsessive coupon clipper anymore but use it when I can. Their communication and service and improved so much over the years. They are in a good place right now. Fingers crossed.