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Walmart Reviews Summary
Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.
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Being able to earn money back when savings catcher finds cheaper prices elsewhere is so much nicer than just saving on prices on the shelves. Great idea... Feels like i really accomplished something when the dollars add up. Wonderful idea!
Price match and fast shipping - it is just WalMart - what else can you say?
We shop there a lot and when we can't find things in our store we can order them here.
Ordered 4 items 2nd week of September. Expected arrival Oct 3rd (that alone deserves zero stars these days). Item shipped and made it to my home state within 1 week but was damaged at the delivery hub. Order "replaced". Walmart sent another set -- this time items arrived at their nearby delivery hub "with unreadable bar code". Items never forwarded. On Oct 10, with still no items, I contacted Walmart.com for an update. I was told "some of your money has been refunded actually. I'll just refund the rest now." WHEN I ASKED."why wasn't I notified my order was cancelled? Reps response " I don't know, I'm sorry. Would you like to reorder these?" ARE YOU SERIOUS! TOTAL GARBAGE SYSTEM IN PLACE. USE AMAZON or JET -- great companies.
Love the bargains. Hate shopping there with a passion. Never been to a place that has such a disregard for shoppers. (Let alone from such a huge non struggling enterprise-talk about cheap.) I literally spent the evening in a full store before 9 pm, on a week day no less, repeatedly dodging getting boxed in by stockers. And then walked half a block in the dark to my car b/c they closed the doors on one side of the mall. BTW if you make a stop at Walmart on the holidays, you can't take your cart to your car!
Target remains in business simply because people can't bring themselves to shop here.
Great experience from here... ship prompt of can have delivered site to store. Love that feature
The best thing about walmart.com is you can return your items to the store if they don't work out and for this reason I order a lot of things that I could otherwise get on another site but I haven't had to return items too often.
I shop online at Walmart a lot and especially love the grocery pick up service. If you haven't already try it, you'll love it.
I don't know why people still buy there. Customer service is the worst. I'd like to pay more but I'll be treated like a real person.
Always get what i expect and on time, quick to help if i have a issue at least where i order from online
Me and my family members always buy any products from Walmart because of its quality and the standard of each product.
I call say hello they say nothing and hang up did this about 4 times i think somethen wrong with phone no call the last time i say why you keep hanging up she say all you say is hello i get over it but last time i called someone hello is said back to you not hang up
Shop at Walmart is good. You do not spend time go to the store - the shipping is free!
Walmart is exceptionally good place to order anything. Their services are just near to perfect.
We always buy our grocery from walmart stores and online, and they always have the best prices on food and on cosmetics as well!
Pretty good so far. They offer good prices and ship on time.
I do absolutely all of my shopping at Walmart for everything I don't go anywhere else and Walmart is awesome in the way they do price match
Got the TV home and it was broken. Put it back in the box and returned it. This enabled me to avoid any return shipping problems. I was happy that I wasn't stuck with a broken TV.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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