Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Vistaprint

Vistaprint

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Vistaprint?
grey stargrey stargrey stargrey stargrey star

Vistaprint Reviews Summary

Vistaprint's reputation appears to be declining, particularly regarding customer service and product quality. While some customers have praised the quick turnaround times and effective support from individual agents, a significant number have reported frustrating experiences with unresponsive service, order errors, and poor-quality products. Common complaints include delays in delivery, inadequate communication, and unsatisfactory resolutions to issues. Additionally, customers have expressed concerns over the consistency of product quality, suggesting changes in manufacturing. Overall, while Vistaprint has a loyal customer base, many are reconsidering their relationship due to these persistent challenges.

This summary is generated by AI, based on text from customer reviews

service
110
value
106
shipping
99
returns
72
quality
94

We monitor reviews for authenticity

California
5 reviews
12 helpful votes
Follow monica r.
Unfollow monica r.
Share Review
Report Review

Ordered my wedding invitations here... loved their design... their website was very easy to navigate, the ordering process was very easy. I choosed my invitations, entered my data, and in one week had my invites. They are abolutely gorgeous, too bad some people have left them bad reviews. I guess everyone has their own experience. Do your homework, each experience is individual. This company has great prices, and tons of desings. Love them! Will use them for all my paper goods!

Date of experience: August 12, 2014
Texas
2 reviews
5 helpful votes
Follow Monique N.
Unfollow Monique N.
Share Review
Report Review

I am a very frequent user of this company. I used it once and i was hooked! All of their products are amazing I am never disappointed! I would recommend them to anyone needing invites, gifts, announcements, cellphone cases and ect.

Date of experience: July 21, 2014
New York
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Share Review
Report Review

Hey these guys are ok but wow they took forever and a more expensive then I thought. I use www.eztoprint.com for all my printing. These guys are the real deal affordable and fast I mean fast delivery plus real free shipping wowow.

Date of experience: July 12, 2014
Illinois
9 reviews
19 helpful votes
Follow James H.
Unfollow James H.
Share Review
Report Review

Purchasing business cards through vista print is acceptable if you want quick, cheap cards. If you want a very professional card, do yourself a favor and spend the extra money somewhere else as the quality will be much better.

Date of experience: July 2, 2014
New York
7 reviews
11 helpful votes
Follow ABRAHAM M.
Unfollow ABRAHAM M.
Share Review
Report Review

I've used Vistaprint EVERY YEAR for 14 years to create a mug of my dog from a puppy until now,"found a better place"
The prints on my mugs have been nice, afew grainy but I was not unhappy.
However, their shipping is on the high side and just way too many product promotions before you can actually check out and pay.
Also, they just don't stop sending emails at least 5 weekly, I CLOSED MY ACCOUNT AND STILL RECIEVED THEM, finally, I had to add them to my spam box which is always full of email from them for the same items at same prices

Date of experience: May 6, 2014
India
1 review
2 helpful votes
Follow mayank s.
Unfollow mayank s.
Share Review
Report Review

This is the worst company I have ever seen till yet.

I ordered embroidered shirt first time from vistaprint on 12th april till yet I havent got my product till yet.

They say we deliver in 7 days its already 12 days past

Very bad service. Very very bad experience with these guys...
NO DELIVERY TIMELINE
I will never recommend anyone to place order with this company.

Date of experience: April 23, 2014
California
91 reviews
225 helpful votes
Follow Stephanie L.
Unfollow Stephanie L.
Share Review
Report Review

This site has to be the cheapest printing website out there, especially if you wait for the 40-50% off promotions. I will be using them for my wedding. It might not have as many options as the other sites, such as paperless post or weddingpaper divas. But, if you are not too picky, its way cheaper!

Date of experience: April 21, 2014
Vermont
14 reviews
5 helpful votes
Follow Alica S.
Unfollow Alica S.
Share Review
Report Review

I ordered posters and the quality was really good which I didn't expect. But delivery is little to long if you don't buy express which is expensive. Anyways this is the only place I will be buying posters and business cards.

Date of experience: February 18, 2014
Virginia
1 review
0 helpful votes
Follow Greg A.
Unfollow Greg A.
Share Review
Report Review

Terrible 1 800 customer service. They do not care about the circumstances, only their bottom line. This should be, act in the business best interest department, not customer service department. They would rather give up a customer that spends 1 to 2 thousand per year than provide them the original 50 envelopes they had requested. And then when given the opportunity to make things right, they offer a 15 dollar credit to use toward 50 dollar envelopes on their site when they were suppose to be included in original order.

Date of experience: February 14, 2014
Oklahoma
1 review
0 helpful votes
Follow B S.
Unfollow B S.
Share Review
Report Review

I am satisfied with the quality of their products but Vistaprint is charging customers monthly fees without their knowledge.
There is a checked boxed and at checkout customers are approving charges without their knowledge.

Date of experience: February 11, 2014
Washington
4 reviews
28 helpful votes
Follow Erika W.
Unfollow Erika W.
Share Review
Report Review

Very reasonably priced,,, professional quality printing... Something on this site
For everyone's budget. The T shirts are a great option if you only need a few!. I have used this service at least 20 or more times and NEVER been disappointed.

Date of experience: January 13, 2014
Texas
6 reviews
8 helpful votes
Follow Jennifer W.
Unfollow Jennifer W.
Share Review
Report Review

Vistaprint is a great place to get cheap business cards, post cards, car magnets, and and just about anything else you can think of personalized with your business or personal information. They have tons of templates to choose from, and they make the designing process very easy. I like that there are always online coupons for this compnay, and shipping cost isn't unreasonable. I've ordered from them at least a dozen times over the years and have always been satisfied. The cheaper cost doesn't mean cheaper quality.

Date of experience: December 27, 2013
G T.
New Mexico
11 reviews
28 helpful votes
Follow G T.
Unfollow G T.
Share Review
Report Review

I ordered my pageant cards from here shipping took a little long, but cards were great. It's important you do card stock research before ordering, but mine were great....just took a little long to get the order.....

Date of experience: December 24, 2013
Washington
1 review
1 helpful vote
Follow Beth M.
Unfollow Beth M.
Share Review
Report Review

Will never order from these yahoos again! Told me my Christmas card order would be here no later than 12-18. Just got them tonight at 6:00 (only after pitching a fit for another shipment - the original order never got here) so needless to say, they won't get to anyone until after Christmas. I hope they go bankrupt! Idiots!

Date of experience: December 23, 2013
Pennsylvania
4 reviews
15 helpful votes
Follow Phil T.
Unfollow Phil T.
Share Review
Report Review

Used them for many items, from business cards to banners. Always good results. Not the highest end business cards, but if you want to promote an event, they work. Customer service is usually good, although have had some commuication issues that always get cleared up.

A "go to" site, especially for small "hurry up" orders.

Date of experience: December 22, 2013
Rhode Island
1 review
0 helpful votes
Follow Rachel D.
Unfollow Rachel D.
Share Review
Report Review

I ordered Christmas cards on 12/7, with an estimated (yes... I know an estimate is just an estimate) delivery date of 12/21 (today). The date changed to 12/20, back to 12/21, and this morning to 12/24 (!). I contacted Vistaprint, and they offered to refund my money ($12) but would not refund the $20 Groupon voucher that I purchased to use on Vistaprint. Very disappointed, as I've been using this site for years without issue.

Date of experience: December 21, 2013
California
3 reviews
4 helpful votes
Follow Jeff K.
Unfollow Jeff K.
Share Review
Report Review

"You get what you pay for" would lead me to believe that the quality from Vistaprint would be horrible and cheap, but it's not. I've been ordering premium business cards from Vistaprint for years and have always found their quality to be good and the turn-around time to be swift. Sure, every once in a while you'll get a couple miscuts, but that's typical of any biz cards - and when you're getting 1000 for like $50 shipped, a couple bad ones isn't going to kill you.

Date of experience: December 12, 2013
Illinois
9 reviews
36 helpful votes
Follow Marina V.
Unfollow Marina V.
Share Review
Report Review

I ordered from vista print.com several times, and always used their promos, so it came out pretty inexpensive. The last order was 3 sets of premium business cards which came in nice bright colors and were shipped fast. No disappointment here. I used "buy $60 and get $30 off" promotion, and paid around $50 for the whole thing including delivery. The annoying things are the add-ons at the end of every order, but on the other hand they offer things you wouldn't know even existed. I also wish they had smaller that 250 minimum amount - I would like just 100 to see if the design is good.

Date of experience: December 8, 2013
Indiana
30 reviews
126 helpful votes
Follow Amy L.
Unfollow Amy L.
Share Review
Report Review

Overall VistaPrint.com is not to bad on there prices, and provides pretty decent service.

Date of experience: December 7, 2013
Virginia
1 review
0 helpful votes
Follow Terryl B.
Unfollow Terryl B.
Share Review
Report Review

Awful website
November 24, 2013

Awful website. Loaded with so many things that they try and force down your throat when all I wanted to was buy business cards. Then I was scammed somehow when I bought business cards and signed up for some website (www.terrylbowen.vpweb.com is at risk of being shut down) and they started taking money on my card for three months until I caught it. Just another way for a company to scam millions of dollars away from people $10 at a time knowing that no one is going to do anything about it. Im sure there will be a class action suit against them at some point. And when there is ill be the first to sign the suit. They lost my business permanently.

Date of experience: November 24, 2013