Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Vistaprint

VistaprintReviews 406

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Vistaprint?
grey stargrey stargrey stargrey stargrey star

Vistaprint Reviews Summary

Vistaprint's reputation appears to be declining, particularly regarding customer service and product quality. While some customers have praised the quick turnaround times and effective support from individual agents, a significant number have reported frustrating experiences with unresponsive service, order errors, and poor-quality products. Common complaints include delays in delivery, inadequate communication, and unsatisfactory resolutions to issues. Additionally, customers have expressed concerns over the consistency of product quality, suggesting changes in manufacturing. Overall, while Vistaprint has a loyal customer base, many are reconsidering their relationship due to these persistent challenges.

This summary is generated by AI, based on text from customer reviews

service
110
value
106
shipping
99
returns
72
quality
94

We monitor reviews for authenticity

Texas
7 reviews
15 helpful votes
Follow D R.
Unfollow D R.
Share Review
Report Review

Good services
July 23, 2015

Love vista print. Great prices, good quality printing, always specials going on!

Date of experience: July 23, 2015
Arizona
9 reviews
9 helpful votes
Follow L M.
Unfollow L M.
Share Review
Report Review

Great Products
July 15, 2015

Great Products and great prices. Have ordered from them for about 5 yrs. I did not do a great job in the graphics but they replaced the cards and helped me. The Biz cards look great now and have purchased a lot of other products from them with no problems.

Date of experience: July 14, 2015
California
19 reviews
92 helpful votes
Follow meehyun k.
Unfollow meehyun k.
Share Review
Report Review

Fully recommend them for your printing needs. Just remember what their lead time is so you have enough time to order. Great products and services.

Date of experience: June 12, 2015
Florida
4 reviews
10 helpful votes
Follow Maura E.
Unfollow Maura E.
Share Review
Report Review

Awesome
May 28, 2015

The quality, the service and what you get for the price is amazing. Love this site, love our business cards. Thanks..

Date of experience: May 28, 2015
Massachusetts
3 reviews
4 helpful votes
Follow Jane S.
Unfollow Jane S.
Share Review
Report Review

ORDERED BUSINESS CARD MAGNETS-AS THE DEALERSHIP i WORK AT WAS HAVING A BIG SALE mEMORIAL dAY WEEKEND- AND i WANTED TO GIVE THEM OUT. I PAID AN ADDITIONAL 11 DOLLARS FOR SHIPPING TO MAKE SURE THAT I GOT THEM. WELL I DID NOT RECEIVE THEM- ON 5/22 AS PROMISED. I CALLED TO INQUIRE ABOUT THEM AND I GOT DISCONNECTED. APPARENTLY THAT IS HOW THEY DEAL WITH DISSATISFIED CUSTOMERS. I WOULD NEVER USE THEM AGAIN. THANK GOODNESS IT WASN'T SOMETHING LIKE WEDDING INVITATIONS THAT I TRUSTED THEM WITH. JANE

Date of experience: May 23, 2015
Canada
1 review
1 helpful vote
Follow Gina W.
Unfollow Gina W.
Share Review
Report Review

I love it
May 12, 2015

Regular customer, never had any issues, fast service great quality. Love love

Date of experience: May 12, 2015
California
5 reviews
4 helpful votes
Follow Joanna Z.
Unfollow Joanna Z.
Share Review
Report Review

Like it
May 5, 2015

This is a good website for business print. The only thing is price a little expensive.

Date of experience: May 4, 2015
Arkansas
3 reviews
4 helpful votes
Follow Jennifer C.
Unfollow Jennifer C.
Share Review
Report Review

They have send me poorly trimmed stationary before (where someone else's design bleed into my art) and sent me fuzzy illegible printing due to bleeding ink. Their customer service division was quick to help me and sent a free reorder BUT they sent me more of the same poor quality product.: (

Date of experience: May 4, 2015
Virginia
3 reviews
18 helpful votes
Follow Norm M.
Unfollow Norm M.
Share Review
Report Review

Good experience with them although the discount code didn't work at first. Got the cards delivered on time and they looked great. Would use again.

Date of experience: March 30, 2015
Hawaii
3 reviews
14 helpful votes
Follow Sue b.
Unfollow Sue b.
Share Review
Report Review

Great site,
March 16, 2015

Good customer service. Great business cards. Arrived promptly. Good prices. Started with free business card offer. They have posts of interesting items for sale.

Date of experience: March 16, 2015
New York
100 reviews
131 helpful votes
Follow Charles J.
Unfollow Charles J.
Share Review
Report Review

Bought 4X5 personalized note cards and personal business cards. Thought my name in blue would be the same color as the border. The border was grey. I guess that's my mistake, I now know what grey scale is. Over all, I'm happy with the products. Shipped fast. Competitively priced.

Date of experience: March 13, 2015
New Jersey
4 reviews
4 helpful votes
Follow Christopher H.
Unfollow Christopher H.
Share Review
Report Review

Great for the price
March 10, 2015

Really good quality - looks pretty sturdy and holds the banner taut. Doesn't come with any instructions but is easy to figure out. It is stable because the two back legs extend out about 3 feet from the foot of the banner. Keep that in mind when deciding where to position it.

Date of experience: March 10, 2015
GB
5 reviews
4 helpful votes
Follow Harman S.
Unfollow Harman S.
Share Review
Report Review

I saw their offer for 500 business cards for just the cost of postage. It proves the motto "you get what you pay for" because they were such poor quality.

Date of experience: February 10, 2015
Cyprus
5 reviews
1 helpful vote
Follow Stelios T.
Unfollow Stelios T.
Share Review
Report Review

Since more than a decade we have excellent business relations.

Date of experience: February 8, 2015
Massachusetts
3 reviews
2 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

I have used Vista Print for years! A wonderful company who produce everything you could ever want from a printer!

Date of experience: January 15, 2015
Utah
3 reviews
17 helpful votes
Follow Mick F.
Unfollow Mick F.
Share Review
Report Review

I had received an order of wall calendars (using my own photos) from Vistaprint that were poorly printed and not usable. Previous orders had been produced beautifully. I was so disappointed that I wrote a scathing review in which I declared I would never do business with Vistaprint again. Well, as they say, “Never say never.” Shortly after I wrote the review, Vistaprint emailed me a feedback survey, asking for my opinion of its services. I ignored it, vowing to have no further communications with Vistaprint. Two days later I received another email stating that my new order was confirmed. For a moment I was angry, as I certainly had not placed another order. Upon opening the email, however, I saw that Vistaprint was re-doing the messed up order without charge. Three days after that I got another email informing me that the order had shipped. Within a week, I received the calendars and they were beautiful. So, as it turns out, Vistaprint really does honor its “Absolutely Guaranteed” pledge, even if you don’t actually talk to a representative. Vistaprint read my negative review and immediately set about making it right. All I can say is, “Wow.” I am thoroughly pleased and happy that Vistaprint does indeed practice honorable business ethics. Bravo! And, yes, I will continue doing business with Vistaprint. I will be ordering more calendars sometime this week. Thank you Vistaprint for being true to your word.

Date of experience: January 13, 2015
MD
3 reviews
2 helpful votes
Follow Tom I.
Unfollow Tom I.
Share Review
Report Review

I really like the whole concept

You see what you get
Price & quality is more than satisfiying

Many addons possible that of course add to the total price

Date of experience: December 10, 2014
Washington
1 review
3 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

I used to spend quite a bit with VistaPrint... never again. They sent me a postcard for my Birthday... oh how nice I thought. It offered up to 50% off site wide and free shipping. I took the opportunity to order some new business checks. I didn't get anywhere near 50% off but of course they had said "up to" so this was merely disappointing. But I also was charged shipping. I called to inform cs and the gal said she would offer me a refund on my shipping "as a courtesy". I didn't feel like arguing so I accepted the deserved refund regardless of what they wanted to call it. She said something about her computer being slow and said to call back in 30 minutes. When I did the new gal acting as if she knew nothing about the previous call and insisted that although my post card made absolutely no mention of any limitations with regards to the free shipping offer, that the policy was actually that I had to spend $50. Well any person with any knowledge of the law whatsoever would know that this is an illegal business practice. I asked to speak to a supervisor. She wanted to win the argument... and of course she did. The original gal should have her job. Saved $9! Congrats. Lost this customer for life and I'll tell everyone I know. AVOID VISTAPRINT AT ALL COSTS! SCAM MARKETING AND SURRLY CS> FAIL!

Date of experience: October 21, 2014
Pennsylvania
1 review
15 helpful votes
Follow Sara F.
Unfollow Sara F.
Share Review
Report Review

I use vistaprint to order all the business cards for my coworkers. I've gotten rack cards and posters made. The site is easy to navigate and makes it easy to create whatever it is you're working on. All the business cards have come in in a reasonable amount of time, of course, I order with plenty of time instead of waiting til the last minute at christmas time like some of these yahoo's above me. I love vistaprint and will continue to use them for their service and quality. If the quality of the print of your product wasn't good, maybe your graphic wasn't good quality either. As for the price, I google coupon codes all the time and always manage to get my products at around half price. Do some research before you give bad reviews. :)

Date of experience: August 19, 2014
Canada
1 review
0 helpful votes
Follow leyla b.
Unfollow leyla b.
Share Review
Report Review

Not happy with the quality or the customer service of this company. I had to reorder my business cards twice due to an error in the printing, and the second time, faded ink. Their customer service only managed to reordered my cards for the third time without any apologies or care for my lost time. Definitely going somewhere else next time for my business cards.

Date of experience: August 12, 2014