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Vistaprint's reputation appears to be declining, particularly regarding customer service and product quality. While some customers have praised the quick turnaround times and effective support from individual agents, a significant number have reported frustrating experiences with unresponsive service, order errors, and poor-quality products. Common complaints include delays in delivery, inadequate communication, and unsatisfactory resolutions to issues. Additionally, customers have expressed concerns over the consistency of product quality, suggesting changes in manufacturing. Overall, while Vistaprint has a loyal customer base, many are reconsidering their relationship due to these persistent challenges.
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Love vista print. Great prices, good quality printing, always specials going on!
Great Products and great prices. Have ordered from them for about 5 yrs. I did not do a great job in the graphics but they replaced the cards and helped me. The Biz cards look great now and have purchased a lot of other products from them with no problems.
Fully recommend them for your printing needs. Just remember what their lead time is so you have enough time to order. Great products and services.
ORDERED BUSINESS CARD MAGNETS-AS THE DEALERSHIP i WORK AT WAS HAVING A BIG SALE mEMORIAL dAY WEEKEND- AND i WANTED TO GIVE THEM OUT. I PAID AN ADDITIONAL 11 DOLLARS FOR SHIPPING TO MAKE SURE THAT I GOT THEM. WELL I DID NOT RECEIVE THEM- ON 5/22 AS PROMISED. I CALLED TO INQUIRE ABOUT THEM AND I GOT DISCONNECTED. APPARENTLY THAT IS HOW THEY DEAL WITH DISSATISFIED CUSTOMERS. I WOULD NEVER USE THEM AGAIN. THANK GOODNESS IT WASN'T SOMETHING LIKE WEDDING INVITATIONS THAT I TRUSTED THEM WITH. JANE
They have send me poorly trimmed stationary before (where someone else's design bleed into my art) and sent me fuzzy illegible printing due to bleeding ink. Their customer service division was quick to help me and sent a free reorder BUT they sent me more of the same poor quality product.: (
Good experience with them although the discount code didn't work at first. Got the cards delivered on time and they looked great. Would use again.
Good customer service. Great business cards. Arrived promptly. Good prices. Started with free business card offer. They have posts of interesting items for sale.
Bought 4X5 personalized note cards and personal business cards. Thought my name in blue would be the same color as the border. The border was grey. I guess that's my mistake, I now know what grey scale is. Over all, I'm happy with the products. Shipped fast. Competitively priced.
Really good quality - looks pretty sturdy and holds the banner taut. Doesn't come with any instructions but is easy to figure out. It is stable because the two back legs extend out about 3 feet from the foot of the banner. Keep that in mind when deciding where to position it.
I saw their offer for 500 business cards for just the cost of postage. It proves the motto "you get what you pay for" because they were such poor quality.
Since more than a decade we have excellent business relations.
I have used Vista Print for years! A wonderful company who produce everything you could ever want from a printer!
I had received an order of wall calendars (using my own photos) from Vistaprint that were poorly printed and not usable. Previous orders had been produced beautifully. I was so disappointed that I wrote a scathing review in which I declared I would never do business with Vistaprint again. Well, as they say, “Never say never.” Shortly after I wrote the review, Vistaprint emailed me a feedback survey, asking for my opinion of its services. I ignored it, vowing to have no further communications with Vistaprint. Two days later I received another email stating that my new order was confirmed. For a moment I was angry, as I certainly had not placed another order. Upon opening the email, however, I saw that Vistaprint was re-doing the messed up order without charge. Three days after that I got another email informing me that the order had shipped. Within a week, I received the calendars and they were beautiful. So, as it turns out, Vistaprint really does honor its “Absolutely Guaranteed” pledge, even if you don’t actually talk to a representative. Vistaprint read my negative review and immediately set about making it right. All I can say is, “Wow.” I am thoroughly pleased and happy that Vistaprint does indeed practice honorable business ethics. Bravo! And, yes, I will continue doing business with Vistaprint. I will be ordering more calendars sometime this week. Thank you Vistaprint for being true to your word.
I really like the whole concept
You see what you get
Price & quality is more than satisfiying
Many addons possible that of course add to the total price
I used to spend quite a bit with VistaPrint... never again. They sent me a postcard for my Birthday... oh how nice I thought. It offered up to 50% off site wide and free shipping. I took the opportunity to order some new business checks. I didn't get anywhere near 50% off but of course they had said "up to" so this was merely disappointing. But I also was charged shipping. I called to inform cs and the gal said she would offer me a refund on my shipping "as a courtesy". I didn't feel like arguing so I accepted the deserved refund regardless of what they wanted to call it. She said something about her computer being slow and said to call back in 30 minutes. When I did the new gal acting as if she knew nothing about the previous call and insisted that although my post card made absolutely no mention of any limitations with regards to the free shipping offer, that the policy was actually that I had to spend $50. Well any person with any knowledge of the law whatsoever would know that this is an illegal business practice. I asked to speak to a supervisor. She wanted to win the argument... and of course she did. The original gal should have her job. Saved $9! Congrats. Lost this customer for life and I'll tell everyone I know. AVOID VISTAPRINT AT ALL COSTS! SCAM MARKETING AND SURRLY CS> FAIL!
I use vistaprint to order all the business cards for my coworkers. I've gotten rack cards and posters made. The site is easy to navigate and makes it easy to create whatever it is you're working on. All the business cards have come in in a reasonable amount of time, of course, I order with plenty of time instead of waiting til the last minute at christmas time like some of these yahoo's above me. I love vistaprint and will continue to use them for their service and quality. If the quality of the print of your product wasn't good, maybe your graphic wasn't good quality either. As for the price, I google coupon codes all the time and always manage to get my products at around half price. Do some research before you give bad reviews. :)
Not happy with the quality or the customer service of this company. I had to reorder my business cards twice due to an error in the printing, and the second time, faded ink. Their customer service only managed to reordered my cards for the third time without any apologies or care for my lost time. Definitely going somewhere else next time for my business cards.
Answer: Yes, the calendars are beautifully done and arrive in great shape, quality is very nice.
Answer: Yes - awhile back and its easy but seamless. Otherwise, the platform is easy but just takes some tweaking.
Answer: Call customer service at Vistaprint- it probably depends on the pen or it may not have refills. :)
Answer: That is on your end... It does not have 2 step verification like bank website do, but all you have to do is make a secure password uncommon to other passwords you use
Answer: We did graduation invites and the were awesome! We put my daughters gradation pictures on the invitation the price was better than anywhere else! If you need them in a hurry - you would have to pay extra shipping is all. :)
Answer: I think Vistaprint has a section on that subject and can point you in the direction of a designer it says they have a community of trusted designers! I suppose you can email them a image of it aqnd they will create it. Its not that hard to do it yorself if its not to elaborate I used photoshop and downloaded some free templates and manipulated them to get my desired card. But if your not up for it check these out here, https://www.vistaprint.co.uk/design
Answer: I believe its excellent! I am waiting for poloshirts to come in and I willbe ordering some myself. If you are not happy with anything from vistaprint Iwill sort it out I just had my card redone and they where really good at sorting the issue out. https://www.vistaprint.co.uk/satisfaction-guarantee
Answer: No Its actually belongs to Wix.com its been created with there site creator program so the site is not transferable in any way as Wix only allows you to use it becaiuse your hosting your site with them so provides a means for you to create a free site using their planner. Only your domain name can be moved depending who you have it with I know this as I created my own site through Wix directly but I didn't use Vistaprint to do it I did it myself I think they are just a middle man! In this case, I use others to host my domain emails as you can get that done cheaper else where but I'm happy with my site after editing the absolute hell out of the template but I loved manipulating the template and got it just how I like it. However be aware that if your not paying for any CEO services your site is just a portfolio and even though your registered on google search engines you won't be found under any serches for services! Gpoogle want money for you to be found or you have pay for a CEO service to constantly manipulate your ceo to get found for search quiries! I am found in google no problem but by name only not by service! I mainly use mine as a portfolio but am found via my cards and via the likes of face book and other simular apps. Which works for me.
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