ViagogoReviews 1,927

Was selling 2 x Amit Utopia 2016 tickers in singapore. However, organiser decide to shut off the section thus I am unable to provide the seating ticket that I have posted up. Received email from viagogo mentioned that I will be charged SGD46.04 for the cancellation of the tickets on the 21/12/2015. Emailed them immediately and told them that I could send them the email from the organiser regarding the decision to shut of the section. NO REPLY & bank statement reflect the deduction. NOTE: Organiser did the cancellation of seating, NOT me. Please practice some flexibility and be more understanding to different situation, not charging every user when u have a chance to. Really reflect very badly on ur company sales tectics.

Hi. I bought ticket for MAMA Mnet Asian Music Award 2015 from viagogo and would like to say very disappointed with the service! Not only the ticket price is more expensive,
After few fuss about the ticket delivery which when I booked they say can send to me in Melbourne Australia and will be there on time before the event which cost me around AU$45. At the end viagogo sent to my hotel in Hong Kong which should cost AU$8 and also quite last minute and risky. I requested for refund for delivery fee and viagogo said that normal handling fee which clearly is not true! I then email again but they choose to ignore me.
I'd say i am very very distressed about this experience and never wanted to deal with viagogo again!
Please improve your service.

Viagogo stole money from my account. No idea how. When I complained at least 6 times they refused to look into this. I wrote to my bank and they refunded the amount. If this was one of us we would be in court for not returning money we took from someone. No apology or anything whatsoever. No UK address was given to me as I asked about court action 3 times. They just point blank refused to give me an address. GOOD LUCK TO YOU IF YOU SELL OR BUY WITH THIS COMPANY.

I ordered tickets for the Italy v England rugby match in Rome on 14th Feb. Originally my tickets were to be delivered to my hotel (as we arrive on the Wednesday before the game which is on Sunday), however, this was changed and the tickets were delivered as e-Tickets to my email. It was by fluke that I noticed that the e-Tickets were not for the seats that I ordered. My original order was for 2 tickets in Section BS, the e-Tickets were for Section BD which is two sections further away from the centre of the pitch and right in the very corner of the pitch. After numerous attempts to get a suitable response from Viagogo through their website I tried telephoning and surprise, surprise both the numbers that I tried had automated responses. YOU CAN'T TALK TO VIAGOGO. This has been going on since November 4th and I haven't had a single communication from them for around 3 weeks. THEY SENT ME THE WRONG TICKETS AND DON'T GIVE A DAMN TOTALLY SPOILING MY 1ST TRIP TO ROME.

Viagogo are a pack of bastards.
My wife purchased 3 tickets months ago, and now today, just days before the concert, no tickets are now available. How can that be when they are guaranteed.
We are so disappointed as we have done $664 and now no tickets are available.

I am traveling to London from the US next week, and I bought a ticket for the tournament through Viagogo. UPS was inexplicably unable to deliver it and claimed delivery was refused (but those on site at the address I provided say no delivery was attempted), and without attempting to contact me, the ticket was returned to sender. When I contacted Viagogo about how to resolve the situation so that I received the ticket, I received an absolutely infuriating response that Viagogo had fulfilled their obligations. I tried contacting Viagogo by phone and was unable to reach live customer service. Be very wary of using this company.

Purchased tickets for Neil Diamond Brisbane 5/11/2015 the tickets did not scan as valid at the entry of the concert. If it had not been for the generous attitude of an employee at the venue the 4 tickets I purchased would have been a huge waste of money. I paid 4 times what the original value of the ticket was, which I found out when the tickets arrived, and travelled from a distance which added to the cost of the night. A close shave and never to be repeated as I would never use this site again.

Apparently "sold" tickets to ACDC in Brisbane for concert on 12/11/2015 and was contacted at an unreasonable hour at night to say that I had not correctly uploaded the e-tickets.

I expressed that everything had uploaded correctly on my end and that it is an issue for their site. Their response was that I needed to forward the tickets to them again.

I told them to delete the order and that nothing would be forwarded. I cannot call the company back, nor are they responding to my emails.

I am concerned that it did work in the first place & now someone is going to show up & I will receive no profits for the tickets.

Pieces of $#@!. Never use them.