ViagogoReviews 1,927

Viagogo has asked for so many ID docs to buy some tickets for Coldplay, I'm wondering if another of their operations is Identity Sales (customer supplies their ID, Viagogo sells the Credit Card details, Driver Licence Details, and Passport details)... Sounds crooked... Looks crooked... Possibly is crooked

***FOOTNOTE A:
- The tickets have actually arrived; we just have to see if they are accepted.
- We didn't provide any of the mandatory ID info
- Still no response at all from Viagogo
***FOOTNOTE B:
- Well, we attended the concert, Coldplay were terrific
- Not a single problem
- And still nothing from Viagogo

We will still avoid Viagogo in future, but it will remain a RoLR (Retailer of Last Resort)

Booked two tickets for England V Fiji months ago. Paid over the odds as it was for my Fathers 70th. Booked and paid for the rail tickets to get to Twickenham. Received the tickets a week before the event - so all looked good...

Then 4 days before the event, I receive an email from viagogo stating:

"Your seller informed us that due to an issue on his end the tickets you received have been voided. These tickets are no longer valid and will not gain you entry to the venue! We apologise for the inconvenience, but please disregard the tickets that you have already received."

"As per our guarantee, we attempted to find replacement tickets for you which were comparable in both category and price to what was originally ordered, but unfortunately, we were unable to locate any. Therefore, we will refund you the full purchase amount of £xxx. Xx."

Interestingly they are still advertising tickets - at a higher price - so my guess is that they are reselling the tickets for a higher price - totally unethical.

As a result, I've not only been left with no event to attend - but also left out of pocket as the rail tickets are none refundable at this late stage. In addition to this, there is no method of contacting viagogo.

Disgrace of a company!

Wouldn't use this company again, and certainly will be telling all my connections via Facebook / Twitter regarding this joke of a business.

Avoid at all cost!

I had bought 2 tickets for Paul Anka concert dated on 02, 02, 2016 in Cracow. The concert was postponed (as Viagogo said on 02, 02, 2017). I have checked in www, and found nothing about this concert. I have asked Viagogo to give me any url that could convince me about this event. No result. Finally they have informed me the concert is cancelled. According to their procedure I have sent the tickets to their headquaters. I should have wait 10 days for money return. In fact more than 20 days I have no return, but only e-mail they say we are working hard on it
What disappointment. Think twice before you buy a tickets from them... there is no protection of the buyer!

I bought three tickets via Viagogo. Tickets were selling out fast and I failed to spot all the hidden costs. Just to give you a flavor of what I am talking about, I was supposed to pay £237.45 for 3 tickets (£79.15 each), to which they added £65.98 booking fee, VAT £13.20 and "secure ticket delivery" for an additional £10.36.

I paid £326.99 in total for 3 tickets@ £79.15. I will never EVER use Viagogo again, will let everyone I deal with know about this and will spread HONEST reviews until my fingers can't tap anymore.

Hi everyone sorry not a review just need some advice as i'm extremely worried. I purchased two Justin Bieber tickets for 2017 in Australia of my credit card. For starters they added a $99,50 booking fee which I wasn't happy about. And I've been waiting doesn't tickets to arrive as I payed for postage etc. I've recently received an email saying they've turned into "e tickets" and i'm able to print them off. When I click to down load them it says on the email I should have to sign in. There is no sign in anywhere and when I click down load it comes up with a ticket with a random name on it I've emailed them plenty of times and am just receiving automatic emails back which isn't helping at all. I just need some advice on has anyone else has this problem? If so how did they fix it... is viagogo a scam? I spend almost $500 for two Justin Bieber tickets and don't want to loose that much money on a scam.

Thanks guys. :)

Purchased tickets for an event in London, later as I was unable to attend I followed on line instructions to re sell tickets, they were sold almost immediately but despite following instructions and advising Viagogo that I did not yet have the tickets from original seller. They then cancelled my sale and charged me for the privalage.
The site and customer service (not responding to emails) is to say the least poor.
Having lost quite a lot of money through poor advise I would not recommend this site to anyone.

I can hardly believe that Viagogo is actually legal. Scalping on the street is illegal, this site is nothing more than that only online and endorsed y the actual official sites. Did you ever wonder why you can't get your tickets after sitting on computer or phone only to find they were sold out within a short period of time. Perhaps it is because people buy up these tickets and then make a huge profit selling them on. It must be a lucrative business. I would now rather miss the concert than be so ripped off. We are being taken advantage of and beware my dud tickets are now being sold on that site for even more than what I paid and the person made nearly a hundred dollars profit per ticket eg a ticket actually priced at 137.50 was onward sold to me for 211.50 Then somebody got booking fee of 117.50 then another fee for handling 4.95. So now those tickets could be sold on for 400.00 plus all the fees! Beware read it all. Stay home if you can't get from the proper site. They investigate the airline charges what on earth are these. Perhaps a request to look into this whole business should be sought. However now with full understanding of this practice I would rather wait for it on pay television.

I bought 3 tickets for South Africa vs England at Twickenham for the 12 th November, The price was £120 per ticket on the Viagogo website I was then charged £180 per ticket because of handling fees which is a daylight robbery. The tickets have arrived with a face value of £45 So I paid 4 times the face value for the tickets. No body minds paying a premium to get sought after tickets but 4 times the amount is theft in my opinion.