ViagogoReviews 1,927

Bought Adele tickets as desperate to get two. Completely hidden charges totally £130 added to the price of tickets. Still in shock at how I could get totally ripped off by crooks. This site should be shut down. The pay day loans of the ticket world, but with no regulation. Adele should be ashamed- has a site selling a few tickets and the main tickets go unregulated and end up on scam sites such as this. Adele has let fans down. Sorry to say it but it's true.

This homepage is a rip off:
- They charge double the price than the official concert homepages
- They charge a booking fee which is not sufficient. E.g. 263.01 SGD when the ticket price was 471 SGD
The booking fee is never mentioned anywhere it just says "Booking, Handling VAT" - what booking fee or not and how much?

Let's stand together and collect experiences of methods on how you can get your money back.
More feedback much appreciated!

Rip-off scam merchants Don't go near Viagogo
Ticketmaster price for Adele was ~$200 Requested 2 tickets from Viagogo and the amount was $415 Entered card details and then. It was $415 each plus booking charges took the total to $1260 Then got the total bill
Number of Tickets: 2
Price per Ticket: ILS1260. 00
Total Ticket Cost: ILS2520. 00
Booking Fee: ILS700.00
Handling Fee: ILS24.40
VAT: ILS0.00
Adjustment: -ILS0.00
Total Charge: ILS3244. 40 for two bloody tickets

Supposedly the tickets will be sent 3 days before the concert YEAH RIGHT! LIKE THAT IS GOING TO HAPPEN!

Any emails to them just bounce and they have a no cancellation policy

Won't be using viagogo again an absolute rip off, paid £367 all round for a £86 rugby ticket
Discussing

Last night, I bought tickets for the Adele Concert on Brisbane. They've advertised it for $182 but was charged at the last for the huge booking fees. Upon checking my bank account, they have debited $500! Apparently, in the fine gray words upon checking out says that they are charging me in Euros as the seller of the ticket prefers it that way! What a big rip off! I know it's also my fault because I forgot to read the reviews but apparently I got caught up with the pressure of the tickets being sold out.

Also, the latest that tickets will be delivered 3 days before the event! But I clearly read upon checking out that it stated I will receive it within the week.

After the transaction, I immediately called the bank to file for a dispute and cancel my card however they said that couldn't do anything as we should be contacting the merchant if I wanted for a refund even if the money is still pending. Apparently, it says in their site that they all the goods sold are final with no refunds or cancellations, customer service told me not to worry because they guarantee that I will get my tickets.

I feel ripped off, and will never ever use this site. Hope they go to hell!

I paid £104.33 for 2 tickets, they arrived by post in good time, however when we arrived at the venue having queued to get through security for about 20 minutes we went through the scanning process to be told that our tickets had already been used earlier by someone else. We were totally embarrassed and treated as if we were the perpetrators. The tickets were immediately confiscated and we were told to go to your office at 02. This was at least a 25 minute all-round walk, we were at your office for at least 30 minutes and needless to say when we got new tickets we had to queue again and missed the first 30 minutes of the Murray / Wawrinka match All because it would seem Viagogo had sold these tickets TWICE, and whoever got there first was allowed in!
The treatment we received at your office ( when we finally got seen) was nothing short of downright rudeness and again we were being treated as the guilty party, when all I had done was spend a load of money and not got what I paid for.
We got there in good time so please do not use this as an excuse. Your company have behaved, in my opinion, in a fraudulent and at best dishonest manner and I want an outcome that at least reimburses my total outlay.

Booked and paid for 2 vip tickets for elvis concert in leeds in July for concert in mid November. No contact until I rang prior to concert, hotel sorted and time off work. Told tickets not available and they would try to get some prior to event. Got two cheapest seats sent by royal mail standard post at 1pm on the concert date, charged for booking fee also to add insult to injury. Be very careful folks a very doggy company that sells tickets, holds people's money well in advance when they don't have tickets in their possession. Still waiting for refund of difference from vip tickets to cheapest provided. Advice don't go through what we have had too. Thanks

Bought 2 tickets for Dan TDM. Price per ticket was ridiculous, but event was sold out so bit the bullet. Admin costs charged by Viagogo, on top of ridiculous ticket price, was insane - £150 became £225 (the site doesn't inform you of hidden costs until the end of your purchase). Tickets were originally £21 each. Contacting them is likened to contacting Elvis - ain't gonna happen! Unless you're happy to waste your well earned bucks... AVOID AVOID AVOID :(