ViagogoReviews 1,927

I wanted to surprise my wife during an upcoming trip to Leeds an noticed Andre Rieu was in town when we were there. I googled the tour and it came up with viagogo. I assumed this was the official ticket seller and proceeded to purchase tickets. What a rip off! I ended up paying over £500 for 3 tickets. They were advertised as £123 each but actually turned out to be £80 tickets, they added what appears to be a random VAT cost (not 20%) and a massive £105 booking fee! So I ended up paying £250 over the top for three tickets. After I had booked them I realised I had not gone to the official ticket sales site and checked there and found all the tickets were still available for face value! It true rip off style, when I realised my mistake there was no was to get my money back. Watch out - this site is a complete rip off!

I bought 2 tickets for the Elton John Concert in Dubai on the 15th of December and was ripped off by VIAGOGO. Only after paying I realized that the "face-price", printed on the ticket, was half the price I paid for and they charge you an insane amount on fees.

After downloading the ticket I saw that there was a different name on it a note saying:
"If the ticket is bought via a reseller such as Onlineticketshop, Viagogo or Dubizzle it is considered invalid"

There is no way to call or to get in contact with VIAGOGO to complain or to claim your money back. The only way is to resell your tickets through VIAGOGO and they will charge you AGAIN for that.

DO NOT BUY ANYTHING FROM THIS SITE.

Got stung for £90 that I didn't know I had to pay on top of the ticket price today.
Viagogo do not advertise the total price - they add on huge booking fees when you are finally charged - which is then clearly shown to you on the final booking confirmation screen after you have paid.

They do not clearly show the breakdown of charges at the top of the screen as you go through the booking procedure on the site (it was featured in a box on the left hand side of the screen below a seating plan). They add pressure with messages like "you have joined the queue" "you are next in the queue to buy these tickets" "Hurry up! Just sold 8 tickets in Section: General Admission!" "x amount of people are looking at this right now" "only x minutes left to book" etc.

This is an unscrupulous and a short sighted way to run a company (I wont be booking again and I will make sure to tell everyone I know about this too).

You cannot get through to Viagogo to speak to them. I called their number and was asked to enter my order ID by an automated service. The order ID was not recognised (I repeated this 6 times). I have not been able to get any further... it is very hard to contact them. I notice they do not have reviews on their site...

Paid 5 times the amount of face value for 7's rugby Cape Town. Never received tickets! Hidden costs!
How can they get away with it in this day and age?
Stay Away!

I have been SCALPED!

Brought tickets to Grease for my wife and I at Sky City Theatre AUCKLAND NEW ZEALAND

A company called Vaigogo (Based in The UNITED KINGDOM) came up as selling the Tickets saying only a few Premium Seats left. LOCATION was not noticed by me

After buying them i see the Ticket was issued to T J Conner. Last night half the Theatre empty then one half of audience caught out same as us.

Although i feel stupid for being "Dupped" please spread this far and wide so ensure Vaigogo fails next time!

Just received my tickets and not only are they twice the face value price, but in somebody else's name! As I read french well, the terms and conditions state that I have to bring along proof of identity to prove I am the guy on the ticket... I'm not. I have been scammed big time and a nice weekend in Paris for me and my girlfriend is now in jeopardy as i have to make the decision to either chase my money back, or spend the time, money on hotels etc and take a chance. Do not use this company. It's so depressing how many people are now out there scamming us decent people.

ORDER PLACED:
09/11/2016
ORDER ID:
*******

Ordered a ticket for a concert in London (around 77 Euros) and set up an account to receive the e-ticket. For some reason the account has been set up with a fake email account most likely generated by a automatic SW I have never insert that is not stored in my google auto-filling settings and definitely not a typo. Made the payment and clearly never received the e-ticket as I have no access to that fake account. Tried to contact the customer service and the only thing they did was to change that fake address the correct one and keep on telling me I was basically wrong in the first place by putting that email. Tried to escalate the issue and asked to talk to the supervisor as I know what could happen and was really scared somebody would have stolen my credit card details. They just disappeared and never get back from them.
Horrible service, I am not concerned for the ticket itself or for the money (even if every serious service would have act differently) but for my credit card data. Horrible experience, will tell everyone to avoid this service and will never buy back from them. Extremely disappointed.