ViagogoReviews 1,927

I wanted to buy two soccer tickets. The Viagogo website stated I would be charged $72 for both tickets. I thought 'WOW' this is fantastic.

So I bought the tickets.

Then I received an email stating that I had been charged a total of $97. What the website had hidden was the additional $25 booking / handling fee I had been charged.

On the plus side: I did obtain (hopefully - as the tickets haven't arrived yet) two tickets that I wasn't able to obtain from the official ticket purchasing site! On the down side - I probably wouldn't have bought them had I known they would cost me $45 each!

I was anxious to buy tickets for Bill Bailey. I looked online and couldn't find dates for Melbourne. I then searched 'Bill Bailey, Melbourne", and Viagogo came up reading " Bill Bailey Official site. I then broke my golden rule and didn't research before buying. I won't do that again. Each of my two tickets were $105 more, plus $50 each booking fee. I finally received the tickets and they were in a different row. From reading others experiences I feel lucky any tickets arrived. They appear to be from Ticketmaster so I can only hope they're genuine!

We searched for tickets to Bill Bailey tickets at Jupiters Casino and ended up on the Viagogo site. Presuming they were the seller of all of the tickets we went ahead and purchased 3 tickets. We thought they were a bit expensive and there was no choice of seating. After buying realised they had tacked on an extra $30 PER TICKET booking fee. Then got concerned when the email they sent said that the tickets would be available to download 3 days before the show. After calling the Casino we realised that tickets were still available through ticketek for $91 each. We had paid $150 each. What a con! BEWARE.

I bought tickets about a week before the event took place and everything ran smoothly. I went to check out the pickup location and theatre day before the event to plan the time I was going to leave. The first thing that I noticed was the odd location of the pickup location. It is actually a Mail Boxes etc. not a viagogo office, so the person handing you your tickets is the only person there working for viagogo - supposedly. I never made it inside because when I got home the day before the event I got an e-mail saying my tickets were no longer available. Great, now the other tickets I was previously looking at on StubHub cost almost a hundred pounds more than they originally did. Well, I got two emails one said I'd receive a refund within 5 business days, and the next said 10. This strikes me as odd, but I'll be making sure I get a refund. I called viagogo and spoke to this incompetent worker who didn't shut up. "Sorry sir but your tickets are no longer available we have issued a refund how it works is we get the tickets from a seller..." Okay, but what I was talking about was the guarantee stated in their email and website that when your tickets aren't available they will work their hardest to ensure you get another ticket to the show. Well, the email said they couldn't find one, but their website had about 5 listed, so why couldn't I get one of those? Well, this guy never answered this question but their guarantee is a guaranteed piece of crap. Don't buy from viagogo use StubHub! Or any other company, because with viagogo all you'll get is a cancellation.

We bought the most expensive tickets for Notre Dame de Paris at Teatro Carlo Felipe in Genoa.
The seats were a joke, on the extreme right of the theatre & a few rows back from the front. If we looked straight ahead we stared at a wall.
Viewing the stage at an angle only 60% of the stage was visible, a great deal of the performance was out of sight for us.
Of course we asked to move but the theatre was fully booked.
We travelled from Nice, booked a hotel and so wish we hadn't bothered and saved our money which we feel was stolen from us under false pretences.
In addition the postal delivery was a shambles. We followed the delivery tracker and waited in all day as indicated - only to be advised at the end of the day that the delivery was rescheduled for the following day.
At the time of purchase online Viagogo did not offer a plan of the theatre to show where the seats were, but we selected the best seats and ended up in the worst ones possible. AVOID VIAGOGO.

I bought invalid tickets and lost the Beyoncé concert!

No contact number Anywhere.
I've just lost the concert I waited the most, a lot of money and a great deal of nerves because of this viagogo site! DO NOT TRUST THEM! (NOT TO MENTION I PAYED 4 TIMES THE RICE OF THE ORIGINAL TICKET!)

They don't have any customer service we could reach.

I was told explicitly by a ticket master representative NOT TO TRUST VIAGOGO

I just hope they will get my money back.
They ruined my intire trip!

Viagogo (along with Get Me In and Stub Hub) are NOT the people setting the price of the tickets - the prices are set by the PEOPLE SELLING THE TICKETS! Viagogo then takes a commission payment from the seller. So... listen carefully one more time... these sites are RESALE SITES. They allow people to RESELL their tickets at inflated prices, and they then take a percentage payment from the SELLER as commission. Please stop blaming these sites for the prices you're paying - they are very transparent about the service they provide, even (in the case of Viagogo anyway) letting you know the face value of the tickets. Actual example text from Viagogo site... "Prices are set by sellers and may be lower or higher than face value. Prices exclude booking and delivery fees (applicable by transaction). Original face value price per ticket (excluding fees): 35.00 - 85.00 GBP"