ViagogoReviews 1,927

So what is to be done about this web site I have bought tickets and wanted a refund within ten minutes of booking but they drag the e mails out and even credit card company won't step in so how do you get money back when the tickets for the concert are not even on sale yet. So no money has been outplayed on their part. Even Martin Lewis has no info either text me on *******8661 with solutions this cannot be left to keep happening

So upset and angry to be sooo ripped off! I paid $215 plus $60 per ticket booking fee plus$5 handling for general admission etickets! Beware of the email that says congratulations you are on your way to Nick Cave your tickets will be ready to be downloaded no later than 3 days before the event... it's bad enough to be ripped off by the price then no tickets! I have lodged a dispute and am contacting the ombudsman! I foolishly clicked on the first sight that popped up when I googled tickets for Nick Cave fingers sesverely burnt!

Company makes misleading promises and statements for a service they have no control over. We booked tickets more than a month out with VIAGOGO, we received confirmations with "congratulations, you are on your way to the event," and "you will have your tickets 3 days before the event," and "contact us from this link in the email," and "contact us at this number for support." All of it FAILED. No tickets, no help from support, their contact links had multiple replies of issues with their system. We call them on the phone and they share they are having issues with their system. We tried very much with this company to get our order and they failed every step of the way. Terrible company, terrible support, terrible technology. Our confirmation numbers *******, *******

On website thay say that tickets are accepted even if they have names of original owners. We paid double the amount for the tickets plus airfare to watch the game and have been told by a mail from Juventus that they will not be accepted. So we were scammed of 350 Euro plus a trip to Turin for nothing. We have had zero support from viagogo and they merely pass the buck and playing for time. Asking us to do this and that and haven't resolved the matter. I hope we can get out money back. BEWARE OF THIS SITE.

I bought 2 tickets on viagogo to see Kinky Boots in Melbourne. The area I wanted to sit in was sold out on the ticketek site. I checked the prices on viagogo and the description of where the seats were and it seemed correct and comparable. They were emailed to me and they WERE NOT at all what was advertised (stalls). I paid $149 per ticket, plus the $79 booking fee etc only to receive $70 tickets way in the back. I am fuming. It should be compulsory that the seller list the row where the seats are. No regulation lets the seller with no moral compass make a quick buck. I am going to go further with this.

I booked at attend a showing of Wicked, whilst on a visit to London. The day before, I was traveling to London, from a trip to Germany. I contacted Viagogo (via email, as they make no phone numbers available) to inquire if they could help me assign a different person to collect my tickets for the show, in the event that I didn't make it in... the weather in Germany was blizzard-like and treacherous. I simply received a reply email that the account is emailed was not for customer service inquiries - though they gave no other alternative. Luckily, I made it back, paid for train and tube tickets to get to London, only for (one hour before the show) Viagogo contacted me to tell me they'd over sold the tickets and I would have none waiting for me at the theater. ONE HOUR! I had traveled to London for this event! They simply said sorry, they'd refund my full purchase amount (duh, no kidding) and they'd, "... see if they could give me some kind of credit compensation for a future booking." Just appalling! Worst company ever. STEER CLEAR, AT ALL COSTS!

I paid for 2 tickets at £35 each for the Premier Darts at Sheffield Arena as a Christmas present for friends but the 2 tickets I received had £23 printed on the stubbs.
Here's the break down I received from Viagogo AFTER paying:
Price per ticket: £35 ( Not £23, which was the price printed on each ticket stubb.)
Booking fee: £19.45
Delivery fee: £9.95 ( Recorded delivery in an envelope. Non negotiable)
VAT: £3.89 (?)
Total Charge: £103.29
How are these scamsters allowed to get away with this £103.29 for two £23 tickets? Another friend later told me of the Viagogo scam but all too late for me. He got 2 £23 tickets from a different company for under £60 all in.
Viagogo need investigating and fast! Any ticket tout (which is all this company seem to be) that uses an auto-response to complaints is very suspect in deed. DO NOT DEAL WITH VIAGOGO! Save money by dealing with a ticket seller who won't rob you.
My friends are disgusted by the way I was ripped off.
We won't hold our breath waiting for a plausible explanation from Viagogo, after all they have my money now.

They charged us a £25 fee for two £50 tickets for a football match in Valencia. Then when the event was cancelled they offered no refund as it would be played the next year. Our only option was to resell the tickets on their site where they again charged us £10 for pleasure, plus EUR10 per ticket sold to give us the money.

Absolute scum. And you can't call them. They also didn't let us know the event was cancelled, told us our tickets were posted. There guarantee isn't worth the words, going though the T&C's it contradicts everything.

When someone has enough money they'll shut this company down in court.

Booked tickets as a gift for my parents 40th wedding anniversary. I paid £450 for four tickets and £100 of it was a booking fee was only listed on the statement after they charged my card. I decided to pick the more expensive tickets so my parents would have a better seats. Tickets arrived with the face value of £150 for all of them. The bottom line they were the cheapest tickets available for the performance. There is none to call or email.

I bought tickets in good faith from this site at A significant mark up which was fine as I really wanted the tickets. However on contacting the venue to confirm these tickets were OK as it was the first time I had purchased tickets from this site. I was informed that my tickets are invalid and that I would have to contact viagogo for a refund. I contact viagogo about this issue and was issued with a reply that it is not their problem much to my surprise and no refund would be issues. I then tried to contact them again to obtain a contact number to speak to someone in person as the website makes it difficult to discuss a problem with limited contact info. However much to my surprise all my emails are returned as undelivered. I contact my service provider and they have suggested that viagogo may have blocked my email so that I cannot contact them again about this issue. I have been trying now since the 22nd Dec to get in touch to no avail. Do not use this site I am over £230.00 out of pocket for tickets that cost £110. I can't actually believe how poor the customer service is from this company. I would personally trust a ticket tout outside a venue before every using this service again, please think twice before purchasing. Can't believe a company can sell invalid tickets and then refuse to refund you.