ViagogoReviews 1,927

Bought 3 tickets for the first time which had so many added on fees per ticket costing nearly £400 for the furthest seats possible with rubbish view. Sold the tickets for much less, the site told me id get paper tickets first and id have to wait to post them to the buyer. The site then cancelled my sale and took £60 more from my account. Then told me i had e-tickets. I then tried to re sell the tickets. The event has passed and iv had no money back for my sale. Literally lost £450... they are theives - never book from them. I had the most worst unexpected experience with them. Please dont use them - disgusting!

So first they cancelled one sale without telling me. It is only after I informed them that there would be a delay in shipping tickets that they informed me! Otherwise the tickets would have been sent as agreed.

Then they cancelled a sale on me prior to the agreed shipping date and charged me £20. Fortunately I managed

Then they cancelled a sale on me 3 DAYS AFTER the buyer had received the tickets! And they charged me £20 on top of sending the buyer a second ticket and refused to let me contact him to recover the tickets.

This was all in the space of 8 days.

Numerous complaints have got me nowhere and they make a point of making it as difficult as possible to contact them. There are no contact details on the website other than an address in Switzerland which they state will take 14 days for any mail to reach them. Currently going through small claims court...

I purchased 2. Daniel o'donnell tickets as a special surprise for our 40th wedding anniversary. The only surprise I got was the two tickets for £154 cost me £426! Until you pay you do not know that the tickets are actually £154, each, there is a £90 booking fee and then £10 for postage. The tickets have a face value of £60 each! How they get away with robbing and deceiving people is unbelievable. I am going to write to Rip Off Britain an English consumer programme. I hope nobody uses viagogo ever again they are con merchants.

We purchased Guns n Roses tickets for the Feb 2017 Australian concert next week about 5 months ago at the highly inflated cost of over $400. My husband had his email account hacked and as a result his email address changed. We are no longer able to access his old email account or our tickets. Despite in excess of 20 emails asking viagogo to resend the tickets to his new email address or contact us they have not and we have no way of speaking to anyone at this company - total scam buyers be very wary.

I sold a ticket for a concert, but they cancelled my sale after I sent the ticket. They cancelled the sale because their system did not recognise the tracking number the courier company (that I sent the ticket with) gave me. The seller was charged for the sale, the ticket arrived on time, but they seem to have "forgotten" to pay me. (I found out these details after contacting the seller myself.) Their cuatomer service is a sad joke. Contacting them via their help centre gives you no result, since the only answer they give you is to be patient and wait while they find a suitable solution for your problem. Over the telephone, I cannot get past the robot so I can speak to an actual human being. It has been three months since my sale, and I still didn't get payed. There is no nice way to say this: they basically STOLE from me.

I will never buy anything from this website ever again!
The website is misleading, I have purchased two tickets to see Ed Shearon... When purchasing the tickets it came up at £192.60 x2. This then leading me to believe that I was getting both of the tickets for that price. Once I had checked out I then got my confirmation email, showing that I have paid £529.15. I am so disappointed, not only have I had to pay £192.60 per ticket but there is a £143.95 booking fee!
I have tried to get in touch with company by email, I have had no reply back for them, I have then put it on social media they have got back in touch with me however they have been no help. Rude!

I purchased ed sheeran tickets yesterday off this site and I clicked for 2 tickets and the price came up with £188 which I thought was good for two tickets, it also stated no hidden fees and the total came to £188 for two. I then put my details in etc to then get a confirmation email through and it cost me £515 for two tickets! Booking fee was over £100 VAT was £64 and a delievery fee at £10. I cannot cancel my tickets so now I'm stuck with two tickets what's cost me over £500! The only way I can get rid of them is buying selling them on, who's going to want to pay over £500 for two tickets. Never going to use this site again as it's misleading and it also needs to be shut down as this should be classed as fraud as it stated no hidden fees! Not very happy at all! This was a present for my mum for her birthday, didn't expect to pay that amount of money for two tickets! There is also no number to ring to speak to someone. $#*! site!

I bought tickets from this website since it was one of the top results in a google search. At the checkout they slapped close to $100 in additional charges to the ticket prices. After receiving the tickets I saw the price I paid per ticket (excluding the additional fees) were double the normal ticket price and were seated in a bad location. I searched again on the web and found out the tickets were still being sold by the venue at their normal price. I made the mistake of trusting that a top google search website is legitimate. Avoid making my same mistake and avoid this website

I input Sheffield Arena into the Internet. The "Sheffield Arena" site came up complete with map and other events. I went I book for a motocross event - chose 3 tickets and seats. The total was £78.99 - booked on my mobile: flashing banners saying "less than 1% of tickets left" "transaction will be cancelled in 6 minutes" / the banners covered the he top and bottom of my screen. I got the email confirmation stating the that I had paid £333.60. I contacted Sheffield Arena immediately as I thought they'd taken the payment 3 times! To find out the he tickets would have been £147.00 but that my email and booking was with "viagogo" when I read the email out to them. I'd never heard of Viagogo and definitely would not have used them.
They have a no cancellation policy and you cannot get hold of anyone - nightmare. I'm sure that gat their site which poses as Sheffield Arena could he classed as a scam. BEWARE!