ViagogoReviews 1,927

I clicked on what I thought was a link to take me to the actual ticket sales of an event, didn't think anything of it and then checked out and realised after I had been charged $71.40 per ticket as a "booking fee" complete and utter rip off and I am absolutely disgusted that this is allowed to happen. So where I should have paid $400 for tickets I have now paid $700 for tickets thinking that was my only option. I am so disappointed in myself for not being smarter, but this should be shut down.

I have just realised that I have been charged £39.50 booking fee plus vat and shipping (it's an E ticket) which equates to nearly £50 on top of the already overpriced tickets. I have tried to contact the company however no response. I appreciate I have paid more for the ticket price as the show is nearly sold out but this is daylight robbery with all the additional charges. I am unsure who to make my complaint too as they won't respond. Has anyone else had joy getting their booking fees back?

Appalled by the way we have been treated. I recieved tickets to go see Drake in Amsterdam for my 21st, a week before I was due to fly over from England I get an email from viagogo saying that he has rescheduled for the weekend after and that we won't get our money back but they would 'help' us re sell the tickets. The tickets were purchased at £120 each (not including booking and handling fee which came to £330 in total) and at this point they were only selling for £50 each so we had lost out on not only the concert but £230. To make matters worse drake decided to reschedule the concert again and our sale got cancelled and we were charged £50 by viagogo for reasons we still do not understand. We have now been left with nothing, absolutely furious! When you ring them all you get is an automated voice. NEVER purchase from viagogo they have no customer service what so ever wish we would have stayed well away!

I purchased 1 + 1 ticket for a cricket match coming up in June in UK, (I am from Canada), I accidentally purchased the 2nd ticket for the same game instead of another one. I told them via their contact system for the order and they said they can't refund it, I listed to sell it, the price I am putting is only 225 GBP but when I try to see how much its selling for, its way over 350+, so how come my ticket is not selling? I tried to contact them via their contact order system and they havent replied back. I am not sure how I will get my 1st ticket too? Does anyone know their customer service number or proper email address please

Many people, including my 17 year old sister have been completely ripped off by their unclear and misleading ticket booking process. Instead of paying £277 for two Ed Sheeran tickets, my sister was charged £554! Which she only realised AFTER payment. This has happened to so many people, which i think is absolutely disgusting. Undoubtedly viagogo are aware of this issue and the website is purposefully designed to be confusing.

Terrible, criminal company! DO NOT USE. We are reporting them to Trading Standards.

Please don't purchase from this company- they add lots of extra fees and the amount that was shown at the checkout was quite different to what I was billed. ( Obviously I was billed more, not less!) When emailing directly after the transaction took place, realising a rip off had taken place, they advised me that I couldn't get the purchases reversed. They refuse to return my emails now, asking them about the differences in charges. Scammers!

We purchased VIP tickets to Old Chella last spring for over $4000. After our purchase, we received an email from them saying, we would receive tickets within 3 weeks from the scheduled event date. 3 weeks came and no tickets, contacted them and they said they would be Fedex overnight and we would have within 2 days. 2 days came and no tickets, we asked that we be able to pick up at Will Call, and they said no. They said they had a computer glitch and that we would receive within 2 days. After 2 days, still no tickets.
We called and said we want a refund, and they said NO REFUNDS.
We called our credit card company and filed a complaint, saying we wanted a full refund.
Then the night before the concert, they emailed saying we could pick up at Will Call, we said, we already made other plans and to cancel the order, of course they said this was not possible as they don't give refunds.
Well, our credit card company reversed the charges, and we did not lose a penny. In fact Viagogo lost money as the tickets were never used.
ALWAYS save your correspondence from the company, and use a credit card when buying from these crooks, in case they do not deliver.
THEY CAN BE BEATEN!

On purchasing the tickets for £29.99 each I was not informed of the breakdown of additional fees. It was not displayed clearly at the checkout and I ended up paying £42 in fees. If I would have known this I would have purchased the tickets from a different site, for half the total amount! This is fraudulent and there is no way to get your complaints addressees! I would advise everyone strongly against ever using this site! It is a complete rip off! I am so upset, I have never been exploited like this on buying tickets before. Please stay away