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Viagogo Reviews Summary
The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to issues related to ticket availability, inflated pricing, and inadequate customer service. Customers frequently report receiving invalid tickets, last-minute notifications, and a lack of effective support when seeking refunds or resolution. While some users may have had positive experiences, these are overshadowed by widespread claims of fraud and poor service. The overall sentiment reflects a strong caution against using the platform, highlighting a pressing need for improved transparency and customer support to rebuild trust.
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Absolutely disgusted by this web site. Apparently they had a 'glitch' and have robbed myself and many other people of our hard earned money by NOT declaring additional cost and fees! Purchase price: £170 for 3 tickets... actual price £701.71!
No customer service skills, ignorant to emails and tweets and when they do finally reply, they send robotic unhelpful messages. Stay clear of this website!
I am so pissed off that my reduced tickets (£74 down to £60) have actually cost me £173.79. Booking fee £20.90 x2. I booked these in 1 transaction so why x2. Secure postage £4.95 x2 I am sure they will come in the same envelope not 2 separate ones. None of these extra costs are mentioned at all until it is too late to cancel or turn back. I am fuming. Never again will u book through this disgusting company.
Dont use. Use stubhub or someone else. I used stubhub for two tickets and they were easy to use, cheaper and just far more pleasant. VAIGOGO ARE A TOTAL RIPOFF. And stressful booking. DONT USE!
Two tickets were £77 each. When downloaded they were face value of £45 each. But what really pisses me off is that they added £45.68 for booking fee and £6 shipping (there was no shipping). An undisclosed cost. The total came to over £200. Withholding extra charges is illegal un the UK. International action against them MUST happen. Or what is the point of having laws?.
Several things were mixed up in the process of buying and needing to resell and all they did was continuously charge me for things that were in their control and out of my control. I was on the phone with customer service and they just kept telling me that there was nothing they could do
Do not buy from these Criminals, they mislead you into force buying tickets. I bought 2 tickets for ed Sheeran thinking they were costing me £197.32 only after purchasing did they reveal the actual price £547.98! You can't speak to them on the phone, and get blanket emails in reply for refund. Disgusting behaviour, will NEVER use again.
I bought 2 tickets and that was the worst thing ever!
Doesn't get any worse than this. Stay away!
Doesn't get any worse than this. Stay away!
Doesn't get any worse than this. Stay away!
We bought 2 tickets for Adele. The price quoted did not include tax and then an additional booking charge was added. So what appeared to be a $500 purchase ended up being $800 - no honesty here!
To make matters worse I entered the wrong e mail address and now I cannot get hold of anyone to sort out and to see where and if my tickets will arrive.
The most frustrating experience all round. I would not use this company again.
Next step contact credit card company - but now we will miss out on Adele!
Paid $400 per tickets for adele and when i received them they were only worth$103.95 how does this company get away with this and then also charges $80 booking fee per ticket! Would never recommend this company to anyone. Complete disgrace!
Bought from Viagogo 2 tickets to Jose Carreras. They charged me 120 dollars fee! I bought tickets for Gold area and received tickets in Silver area. Never buy from them again!
DISGRACE, SCAM, THIEVES NEVER USE THIS COMPANY this company want closing down, fraudulent SCAM! No way of contacting them, they are thieves, took x3 the amount of money they were supposed to from me, sent me the wrong tickets are not answering the phone, and ignoring me. Worst company I have ever dealt with I am shocked and amazed that they are still trading.
Total rip off merchants. Paid 3 times price of ticket including the ridiculous booking fee of $ 50 per ticket. NEVER NEVER NEVER again
viagogo do not supply tickets, they just take your money and their hidden charges are about 45 pounds.
DO NOT USE THIS COMPANY VIAGOGO
STEER CLEAR OF THEM.
Utterly disgusted by what has just happened! Charging ridiculous postage fees AFTER you have purchased the ticket, telling you one price then raking it up at the END of Purchase! Lessons learnt, NEVER again!
They are fraudsters and and they should not be allowed to do business anywhere in the world. I am actually amazed that they have not been shut down. Never, ever purchase anything through them.
Bought some ticket from viagogo for what i thought was not a bad price
Number of Tickets: 2
Price per Ticket: £47.92
Total Ticket Cost: £95.84
Booking Fee: £26.61
Delivery Fee: £7.19
VAT: £5.32
Adjustment: -£0.00
Total Charge: £134.96
Dropped through the letter box yesterday and the tickets only cost £20 each hows that work
Bought three tickets to the US Open Final through Viagogo and strongly recommend that you don't us this site. They stated on there site was these were not cheapest ticket available which is not true, a day later I found ticket in the same section row for almost 600 less. They added a hidden fee of more then 1000 dollars on top of shipping and marking up tickets a few hundred each (for what I have no idea). After they rip you off there is no way to talk with them, and you learn all sales are final (not previously mentioned on the app in any kind of visible way)! They can fight with my credit card company, they are totally a predatory site. If you looking for US OPEN tennis tickets recommend using other sites that don't do huge mark up and hidden fee's (stub hub, Ticket Liquidator, etc). I be reporting this site to the BBB and a life long negative promoter while there still in business.
Bought tickets for Peter Kay charity event thinking it was his show. Paid far more than face value this isn't to bad if money goes to charity but they then charged a booking fee of £ 60+ for tickets that should cost 28.00
Gobsmacked to be hit with a sizable 'booking fee'
Anxiety filled when I couldn't contact until the email the very day of the concert
Jaw dropping to discover that I had been manipulated by the "only 6 tickets left" strategy when I booked over a month out and then to go on line again the day before the concert and find their were 16...
Disgusted to see that the poor woman who wanted to shout her embattled family to an ed sheeran concert will not be reimbursed the several hundred percent over ticket price overcharge viagogo lambasted her with. Have a look at what ed's agency thinks of you!
Free market sociopathy or dumb arsed indifference?
Hmm. No brainer.
Never, ever again.
John, Australia
Ripped of, never use this agency. Total disgusted at their shifty seating allocation scam. To pay $129.00 a ticket then get tickets costed at $89.00 is a disgrace. That means I was charged a
Over $ 200 booking fee. I will never purchase from you again and will advise every man and his dog to avoid you like a plague
From the business
Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets 100% safe and guaranteed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members