ViagogoReviews 1,927

The sale of tickets is deceptive. It was not until the end of a long ordering process online that it was revealed that the tickets I was buying were for standing room, and I did not see that information when I entered "purchase." There was no service when I learned of the situation. There is no way to telephone Viagogo. By email, they advised me that there is nothing they could do to change my tickets. They offered to resell the tickets but that never happened.

Learn from the mistakes of others, including myself, stay away from Viagogo. I initially purchased tickets thinking I was going to save some money because the initial price for the Spanish Supercopa was going to be cheaper than other commonly used websites. I purchased two tickets for around $200 each and then all of a sudden when the purchase was finalized, it showed I paid $800 because of their hidden fees. I tried to get a refund and they said I could only sell it. This was frustrating because we were going out of the country to Spain to watch it. I tried to call and I couldn't get through because it wasn't three days before the event. I had to email them and a lot of the time they would reply with a standard, non-personalized email that gave generic information. Eventually we received e-tickets two days before the event because the actual tickets didn't get sent in time. It was nice they sent us these e-tickets but we honestly didn't get our hopes up until the tickets were finally scanned because of past reviews saying that tickets have been fraudulent. The price of the tickets were well below what we paid so I would say no-no to Viagogo. Poor company that only cares about transactional sales instead of building relationships. I'd be surprised if they were in business in 10-15 years. I will never purchase from Viagogo again.

It is official that Viagogo are often selling both fraudulent and invalid tickets to ill-informed customers.
Customer service is non existent, and its pretty evident (e. G Ed Sheeran tickets) that Viagogo are in cahoots with well known ticket tout cartels and underworld figures.

They're quite an informal setup, which seem to cower behind an FAQ page and unknown place of business (i'm guessing its a small room above nail salon with a constantly ringing telephone).

Overall, they give you that feeling that the person on the other side of the transaction is sitting on a deck chair in Accra, Ghana.

Feel very sorry for all the people out there who were conned out of money by these cyber bandits.

I purchased tickets for Ed Sheeran in San Antonio the screen said section F3 advised they would arrive 3 days prior to the venue and the two tickets would be together. I received 2 parking tickets for 10.00 each and had paid 127.65. The description said concert tickets and F3 came up highlighted on the screen where it shows you where you would be seated. Parking was not mentioned anywhere. The invoice came and said lot 3 not section F3 and they will not refund my money or do anything. They only respond via email and have no customer service department. Do not get burned, go to another supplier and make sure you can download your own tickets.

AVOID AT ALL COST

AVOID AT ALL COST - Awful company and customer services.

I purched 2 tickets@ £365 start to get worried as it was the week before the event and still no tickets or an email.

Spoke to viagogo every day from then on, for them to tell me seller had not been in contact I then had to wait until 2pm the day before the event for him to maybe get in contact.

They then confirmed they had to cancel them and find alternative tickets.

Exactly the same things happened.

It is now the day of the event I am £365 down and still no tickets, I have now had to request for them to be cancelled and request a refund even though it was them who told me they cannot find me alternative tickets. I then have to wait for this to be approved and I am now trying to purchase a set of tickets for the event elsewhere!

Used Viagogo for the first time, what makes it worse is that it was also my first time buying a ticket for an event. They put so much pressure on you to buy the tickets. They give you an unreasonable time limit, they show you an unrealistic amount of people that are viewing the same event as you, you don't even have time to read the information properly. There are so many hidden costs and terms and conditions, its actually just a scam. I feel like This website practices unethical procedures and it does not insure its customers of any safety when buying or selling their tickets.

DO NOT RECOMMEND IT TO ANYONE!

They charged me 240 euro for 3 tickets with a face value of 40 euro each. They stated that there would be uninterrupted views-there wern't. They used unethical methods in their marketing, telling me there were many people waiting to buy tickets, only so many tickets left, only so many minutes to complete the purchase. This is pressure-selling, and deceptive. I will tell everyone I know about what they did and will never ever use them EVER again, It's actually painful for me to have to give them even 1 star before I can post my review.

Ticket was not received untill day before festival. Then realised they gave the WRONG ticket. Only on the day of the festival at 1pm they sent the "RIGHT" ticket. Upon entry of festival i was told they gave we a fraudulent ticket & the previous owner had already used the code to gain entry.

Was denied entry and wasted time & money getting to the venue.
+ Customer service is poor.
++ Was lied to about call centre opening times, was told they are open all day and night... found out later they close at 6. Appalled.

DO NOT BUY FROM """VIAGOGO"""!

I sold some tickets online using Viagogo to an event that we could no longer make it to. The event was on a Sunday and they were sold late on the Sunday before. I didn't manage to put them in the post within 24 hours of the sale because I was away and did not have the tickets on me, I was not made aware that I would be fined if they were not in the post within 24 hours. I did post them on the Tuesday though and they were received on the Wednesday, still 4 days before the event. Viagogo charged me £40 for this delay. I messaged them to ask why they did this and received no reply. Won't use again, the fine was completely unnecessary and didn't affect the buyer, it is just a way of making some extra cash out of their customers.

Complete, unethical crooks with obvious "bait and switch ploys. On 10 February, 2017. We paid nearly £1,100 for 2 tickets to the Edinburgh Royal Military Tattoo on 5 August. Tickets were supposed to be shipped to us in the States. Never arrived, so we requested (as their website said we could) that the tickets be delivered to our hotel in Edinburgh. We were informed 3 DAYS prior to the event that we would have to pick them up at a "designated location" but only could receive them ONE HOUR prior to the perfomance! Finally, 48 HOURS prior to the show, we were informed our tickets were NOT AVAILABLE and "substitute tickets" - in a much worse location - would be provided! Completely unacceptable and obvious "bait and switch" tactic. We were already in the UK on holiday and going to Edinburgh specifically for the Tattoo. We had no choice but to accept their substitutions, even though the new tickets were only about £75 each! They offered only £125 refund for both and declined to tell us which row the new tickets were in. When we picked up the tickets, they were in Row V! We were furious and it nearly spolied our experience. WE do not believe Viagogo ever had our tickets, nor that they ever intended to ship them or deliver them as they advertised. We believe their intent from the very start was to take a large amount of money for much cheaper seats. Now, I see multiple horrendous reviews of Viagogo and even a customer who has taken her complaint against Viagogo to Parliament. http://www.bbc.com/news/entertainment-arts-******* Viagogo needs to be shut down. How dare they do this to people!

Reference Crazy Horse review in Perth Australia - Sept 7th, 2017
I made a booking via VIAGOGO sometimes ago and I booked two seats. The only available seats were very expensive but I decided to take them.
When the receipt came it was in CZ Kouronne currency instead of Australian dollars
Today I printed the two tickets (issued by Ticketmaster but send by VIAGOGO) and I do realise that they were not on my name and the value on the ticket was half of the price I paid.
I went to a ticketmaster shop and they said to me that they do not recognize the tickets and I may not be able to go to the show...
Following this matter, I do want now to be reimbursed by VIAGOGO but do not find the way to send a message on their own site
Is there someone to help me
Frederic Flipo - *******@cil.com.au