ViagogoReviews 1,926

The viagogo's system made me double sell my tickets by solit the group sell, and charged me full tickets price as the seller charge which is if I could send the tickets out I have to pay the penalty. I send the email to viagogo to explain and call them, unfortunately no reply at all! I don't believe the penalty goes to the buyer because I really inform the buyer I have no ticket to send out as soon as the purchased the tickets, so all my penalty and maybe the buyer's money all went to viagogo. Anyway, Viagogo got no customer services at all!

How about on the day before the event, at 11:30 in the morning you get an email telling you that the event has been moved to a day earlier (today) at 7PM? Oh, by the way, the email also states that viagogo cannot refund the ticket as the event has not been cancelled not it can resell it (of course, given that the game is in about 7 hours from the notice they would need to send a "scalper" on site...).

Incidentally, I booked on July 27 for a game on August 12 and confirmed locally that the game had always been scheduled for August 11, which makes it obvious that the mistake was on viagogo's end. For sure the game was not rescheduled the same day!

When I contacted customer service I got a very legalistic reply to the effect that the small prints on the ordermake it clear that it is the customer responsibility to confirm the date of the event... thanks but no thanks! For the hefty cost that viagogo charges on tickets one would expect them to treat their customers with more... care!

They misrepresent the price of the ticket, only adding what they will charge you once you have entered your card details. I saw price had doubled (!) so pushed cancel and closed the window. They ran through the transaction anyway. I contacted them to tell them to reverse the transaction since they didn't have my permission - they refused.

By the way, tickets I received are not what I wanted and have another person's name on them. STAY AWAY!

Paid for good tickets to philip glass ensemble for feb 2018. Received restricted viewing tickets instead. Viagogo told me to send them back and i would receive the correct tickets. They never came in the post. They are now in possession of the restricted viewing tickets and I've just received an email saying the case is closed because the original incorrect tickets were delivered. I've gotten no other response to several emails explaining what happened. Thieves! Total scum

Viagogo sold us tickets for $420 each (face value $40) but the agent wasn't there when we went to collect tickets. Family flights and this cost meant that we spent £8000 to get to an event that we couldn't get entry to. Viagogo refusing to accept responsibility for selling us tickets they could not legally sell us and now the Board of Comic Con are investigating Viagogo and their San Diego partner Atlas Tickets. We are also persuing a separate legal claim

I bought 4 tickets fro Gypsie Kings in Marbella 3rd August 2018, was charged 492 euros and got 4 x 28 euro tickets. This is the first time I've bought tickets like this, and it was a special treat for my daughters birthday. My fault for being fooled, but very clever website putting you under pressure to buy tickets at ridiculously inflated prices. Surely it's illegal! Please someone close them down, if only I'd looked at the reviews before I bought the tickets I could have got a VIP box for less! Leave well alone and go straight to the organiser. 0 stars! It really doesn't get any worse.

NO CUSTOMER SERVICE, DECEITFUL PRACTICES, DO NOT USE UNDER ANY CIRCUMSTANCES.
After a change of circumstances I had to sell some tickets (with 3 weeks left till event).
I listed the tickets on the website and received an email saying that I needed to upload proof (which is fair enough). I uploaded a photo of the tickets the next day, their promise is to review within 72 hours, but a week later my listing still hadn't been reviewed and wasn't active.
I looked for a customer service number but there isn't one. The only way to contact them is via twitter, and they just direct you to the help section on the website, where the only information is that you should give it 72 hours.
I had been checking the listing every day to check if it had gone live and it had said "your listing is under review". It was only after I had threated them with legal action that I finally got a response, they said that I needed to upload proof which seemed strange.
And the next time I logged on there was a different message to upload proof, and the photo that I had uploaded a week and a half earlier had been deleted.
At that point I just removed the listing and sent a tweet, managed to sell them within a couple of days.
I have now deleted my account, and have vowed to never buy or sell from them again.