ViagogoReviews 1,926

I am embarrassed to admit my stupidity in being rushed into buying a ticket from this site. Unusually using my phone and trying to ensure I could go with my friend I was fooled npby their very few tickets left and ended up paying £87.50 for a £30 ticket for last Sunday's Indigo Girls concert in Islington.
At no point until point of sale do you know what you are paying and the site makes it very difficult to cancel.
This is a business which refuses a summons to appear before a House of Commons Select Committee so it is not in the business of responding to customer pressure so long as it can keep purchasing the first listing that comes up on Google.

If I could give them less than 1 star, I would. The only way to find out the final price with their added fees (which is financial rape! 50+ dollar fees PER ticket!) is to put all your credit card info in. Fine. I put my card in. When I saw the final price, I quickly exited out to find another site. Viagogo sent my ticket purchase through anyway, without my confirmation permission. I received the tickets in the mail without any knowledge. I looked in my bank account and the money had been taken out! I emailed viagogo and they said I could try and resell them, but they would not do Anything.

I brought 3 tickets to Mrs Browns Boys. Total cost $689.75 with $51 booking fee for each ticket and i would not receive the tickets until 3 days before the event. The little bit of information that i got didnt include seat numbers or no receipt. I sent them an email asking for my money back and i told them i would take this matter further with the appropriate authorities, they sent an email back saying i needed to resell the tickets to get my money back. So i sent back another email stating this matter is now in the hand of the appropriate authorities. I got an email back saying that the email account is no longer available.
I rang my bank they are now dealing with it and i have contacted ACCC.

We recently had a very bad experience with this company. We bought, a massively inflate price, U2 tickets. The seller decided to send the tickets via the rather via UPS as they supposed to. Through only our own efforts, were we able to track these tickets and intercept them. Viagogo did offer a "comparable" ticket replacement - for general standing when we had golden circle - and their opinion it was of "equal value".
We're currently busy fighting them but as it turns out, I'm not trying to get tickets for Cat Stevens and I know the sale of the tickets are not available yet and the maximum price they will sell legally is R 1200 (South African Rand - around US$85) but they somehow miraculously have tickets available and selling out fast which is the usual trick I feel for R 5 600 (around $400) almost 5 times the face value OF THE MOST EXPENSIVE TICKETS! Again, these tickets are not even OPEN for sale yet!
Avoid these a$$holes at all costs if you can sorry for the crude language but thats the best way to describe them!

Please don't be fooled like I was. I purchased what I thought were going to be amazing tickets to a big rugby game for my son and partner. It was to be my son's first rugby game. This company purchases bad tickets and then re-sells them to you at a premium. In my case two tickets arrived with a value of $89 each. I paid $370 for them thinking they would be great tickets. Now my son and his dad will be sitting out in the cold and rain and I paid a premium for it. I tried to buy tickets off the normal site but they were sold out. Clearly companies like Viagogo come in and shop up large, buy low and sell for an huge profit. So wrong that this sort of thing is allowed to happen. I got ripped off. I hope by writing this review that it will make others' aware of scammers like these. Such a shame as it only lines the pockets of the greedy middle-man. I could understand if it was a fair mark-up, but this is just blatant daylight robbery. Learn from my very expensive mistake!

We act for an overseas client who have been promised a repayment (we have it in writing) by Viagogo back to their credit card of ~£5,200. Been trying to get it back for 2 months. No luck so far. Viagogo say they have paid but credit card company say no money received as of 26 July 2017. Viagogo trade out of 71 Fenchurch Street in the City of London under VGL Services Limited, all owned by Pugnacious Endeavors Inc registered in Delaware, USA. Eric Baker is power behind throne having made millions with a similar company StubHub Inc. Eric is a Harvard man with an MBA from Stanford but does have a previous UK company Viagogo Limited (Company number *******) that went into liquidation in March 2012, again owned by Pugnacious Endeavors Inc. All in the public domain. Viagogo very hard to pin down and keep offering a telephone conversation (we just want the money not a chat) but give no number but they are now giving out an email card at 71 Fenchurch Street reception. Will advise when and if we get paid. There was a article in the Guardian last week when MPs attended 71 Fenchurch Street. We have updated Laura@ Viagogo today of this listing which will hopefully prompt her into payment action.

1. Bought tickets for Dillian Whyte Vs Mariusz Wach boxing match
2. Event cancelled on the official 02 web site with the comment below:
Fans who purchased tickets for the event should contact their point of purchase for a refund.
3. Unable to get a response for weeks for my refund requests, they finally get back to me saying that refund is not possible as it not cancelled but postposed however it's been cancelled link is above.
4. Very bad customer service, they literally do not get back to you.
5. Still waiting them to refund my money!

I have found Viagogo to be totally dishonest and unscrupulous. They took money from me - to be frank stole, as they have taken it and clearly have no intention of returning it - and clearly have no intention of returning it to me. I have contacted them on four separate occasions, using their message service; I get a bounce-back message acknowledging receipt of my mail and telling me that they will get back to me as soon as possible. But that's it. No further communication. They don't publish a phone number, so I cannot call them.

So my advice is not to use them.

I bought Main Floor, Row 30 tickets to a Bruno Mars concert for $650. They never came. I called customer service and they said they sent me an email a month ago and also called my cell to let me know "the venue could not provide them with the tickets". First of all, how can they sell tickets they never really had? They offered me a crappy replacement ticket in the nosebleed section and a $100 voucher - REALLY? Sounds like a bait & switch technique to me. Also, I never received an email or voicemail. I checked my Spam and Junk folders and had no such email. I'll give them the benefit of the doubt (slight as it may be) that it got lost in the cloud. But there is NO WAY they called my cell phone. I answer it whenever I'm not in a meeting and religiously return calls. Very unethical company!

U2 last night was a nightmare. There were people crying and being turned away and all had used Viagogo. I had bought a ticket which was one of 4 originally purchased. I was told I had to wait for the other 3 people to show up (there were 20 gates and I have no clue who the other 3 people were). They said if they scanned my ticket the other 3 tickets would be invalid and then those people wouldn't be allowed in. After 2 hours and 6 different gates the trouble-box office relented and let us in but gave us a stern warning not to use these guys. I've learned my lesson.