ViagogoReviews 1,926

I am from California, was going to Europe this summer 2017 and wanted to attend two concerts. The site does pressure you into buying tickets and there were added fees but they weren't even bad, not to mention I was willing to pay the price for these tickets so the money wasn't an issue for me. I also knew the price with the add on fees before I purchased them so I am not sure what happened to other people. I started reading reviews which scared the daylights out of me. I thought for sure I wasn't going to get into these concerts because the tickets would be fake. For the Foo Fighters concert, I received E-tickets through my email and was able to print them out three days after i purchased them. The tickets for BST festival in London was a little different. I wasn't able to print until three days before the event which made me even more nervous. Long story short, I went to both concerts, no questions asked and had the time of my life! So, this review is for people who don't mind paying the extra charges and want to know if people are actually able to get into the events. I good experience through this company. Not just for one concert but for two that were in two different countries.

They will be showed as official - and possible the only one - ticket company. They show, that there are 2-3 tickets only more free. They make a real show, after that You are happy, to be able to buy a ticket yet for 500% of the normal price. (In my case a 5 ticket for 65!)
After submitting Your creditcard details, You can calculate with 50% cost above the whole costs showed before. But You have no more possibility to rollback the transaction.
You don't get any tickets. If You get, it's not sure, even it's a fake!

In March my husband bought two tickets from Viagogo for our son and his girlfriend to a show by a band called The Birthday Massacre, scheduled for the end of May at a small Seattle venue. The ticket price was already high, and when he clicked on "Buy" the final price popped up, showing a $40 handling fee for each ticket. It was too late to cancel, and anyway my son and his girlfriend really wanted to see the show. About 3 days before the event my husband got an email saying, "We haven't been able to acquire the tickets you bought, but don't worry, you can have equivalent tickets." To what? Apparently not to the same event, because no tickets were forthcoming. My husband demanded his money back, and Viagogo did refund the full amount, including the booking fee, about three days later. So we didn't lose any money, but our son was disappointed because he thought he had tickets to the concert, when in fact Viagogo just sat on our money for almost 3 months and then gave it back. This is not a ticket-sellerits a check-kiting operation.

It's not very often I write to complain, but on this occasion I feel compelled. My story starts in January 2017 when I purchased tickets to see U2 in Rome (I live in the UK). I went online to Purchase the tickets, which I did, got the email conformation with seat numbers etc, to say congratulations you are on the way to Rome to see them.
On the basis of this I booked flights, hotels and was told the tickets will be shipped prior to the event not later than three days before the event.As I thought this was a reputable company I waited and waited for the tickets.
I was then told to give the address of the hotel in Rome, for them to be shipped there before the event. Even then I thought no problems, so I go to Rome and guess what, I had a email to say the tickets are not available and the money will be refunded. After spending the best part of £1500 to get to Rome and to be told I had not got any tickets was absolutely disgusting. I will be getting in touch with the relavant authorities to find out how a organisation like this can treat people like this.
JUST KEEP AWAY FROM THESE COWBOYS!

Can't stress enough that I would not use this service. My friend and I purchased tickets to the baseball in Tokyo with them. They 100% guarantee their service and yet we were not allowed to amend the delivery address as promised, within 24 hours of buying them! We contacted them numerous times to find a solution to no avail. We were left out of pocket $110 AUD each and missed out on an experience we were really look forward to on our holiday. Will not be using them again nor recommending them to anyone. Wouldn't wish them and their terrible customer service on my worst enemy to be honest.

I ordered tickets to a soccer game in Italy almost 2 months in advance. We were in travel mode when they contacted me about needing info to personalize the tickets. I immediately responded with the information. Four days later they requested the info again. I responded again and requested that the tickets be sent electronically because they probably couldn't deliver them to us before we left the delivery location. They said they couldn't send them electronically. Then the day before the event, they emailed me to say they were going to send the tickets electronically but they would have to be printed. They arrived in email just before midnight of the day before the event. That morning we were in travel mode with no ability to print anything for the net 6 days. They created a situation that made the tickets useless to us. These people are definitely scammers and no-one should use them for anything!

I ordered tickets 2 persons which cost 340 per person, plus booking fee 194.50, handling fee 4.95, vat 40.85, in total I have pay 924.94. When we arrived there and when they scan the tickets the said the tickets were already sold out. They advice us to go to police station for file a report, which we did.
The police advised us to contact my creditcard company to claim back my money.
So i hope i will get back my money.
NEVER EVER ANYMORE BUY TICKET FROM VIAGOGO.
We did send several mails to viagogo but no reply.

I will never use this company again and would advise others not do so unless they are prepared to pay way over the odds unexpectedly as a result of extortionate hidden charges. They use pressure selling tactics which provide false information on ticket availability / scarcity and other purchaser activity to push one into making a snap decision and then add on a huge commission without telling you until after you have authorised the card payment. I bought 2 tickets for Coldplay in Cardiff with a face value of £71.50 each at a stated Viagogo price of £150 (170 euros) each for them understanding that this was the final price after their markup. At no stage was I informed during the payment process that I would be charged anything different and so I was shocked on having paid to receive a receipt stating that I had been charged not 340 euros as I expected but a total of 464.97 euros (£410.26), a markup of 124.97 euros (£110.26).
I did not know that it was legal to add charges without telling the buyer and I am very angry about this rip off. I would not have bought the tickets if I had known at any time in the process that this charge was to be added. On investigating the possibility of cancelling the purchase I learnt my only option was to re-sell the tickets through Viagogo at a huge additional cost.
I have not posted this review previously because I half expected that the tickets would prove not to be valid and I would be refused entry to the concert but as it happens all was well and I had a great night.
However, I will not be using Viagogo again under any circumstances while they use these rip off practices.

Ordered and paid for tickets for Paul McCartney in his one-to-one concert upcoming in Brisbane Australia. Paid $500 for tickets worth half that but was happy to do so as I'm in my 60s and want to see Paul in concert again. It was only after reading all the critical reviews about viagogo that I started to worry. Lucky for me, I got an e-mail from viagogo to tell me that whoever was selling the tickets through them didn't have any. The e-mail had a link to the options that were now available to me. Naturally, at the top of the page were offers for alternative tickets for the same concert but at much higher prices. Thinking this could be a bait and switch routine, I scrolled down the page right to the bottom... and my luck was in because in small print was a REFUND option. I clicked it and two days later my credit card was refunded with the full amount. Thank goodness for automatic systems that viagogo seem to rely on. But, reading all these other reviews, I'm wondering how long it will be before this refund option is no longer available. In most countries is illegal to take money for goods that you do not have and viagogo did not have any tickets when they took my money. I have reported them under Australian Consumer Law but I doubt it will change their behaviour. For those who do not know, viagogo has an address in Switzerland where documents can be served on it. Their CEO is called Eric Baker and the company name and address is:
Viagogo AG
Rue de Lyon 109,
CH-1203
Genève, Switzerland

My tickets were fake. They arrived with different names, different credit information and different prices that are well below what I was charged - $35.50 per ticket x 2 = $71; however, I was charged $391.87.

This site is a scam. There is no one to speak to or contact. There a loop on the website and Twitter page that continue to link you to nothing.

I now have a 12 year old daughter in tears. I hope you get what you deserve and have to pay back everyone you have stolen from.