I ordered 3 products on Vestiaire.
The first 2 products were fake products. After ordering them for about $2000 each, they were never delivered, seller was unresponsive, and eventually I got a refund for 90% of the amount I paid. So each purchase cost me $200, for nothing. And they are still listed on the site for sale! So basically, they list fake products and make $200 for each sale of fake products.
The 3rd product I ordered is still waiting for delivery. And I realized they charge $800 for customs duty. When I queried them on this, because customs duty should only be $100, they said it was non-negotiable. So basically, whatever price you see the item for sale on the website, they add an additional 30% markup when you try to buy it, and make it a "customs fee". I am now trying to cancel the 3rd product, but to no reply.

No, this website is clearly a scam. Be very careful using it.

I am an avid seller and shopper within the circular economy and Vestiaire has by far been my worst experience (I am US-based). It started out fine with some of my premium brand items selling fairly quickly but things really went downhill from there. There is no way to return "direct shipping" item even if there is an issue. They "quality control" your items and nitpick small flaws (even if the item is listed as good or fair which clear images) and email you to reduce the price even further. The second time this happened, they canceled the sale even after I approved the price decrease. What am I supposed to do with a returned item which will take weeks to get back to me? Maybe the buyer still wants it at an even further reduced price? There is no way for me to go back and even have that option. It will take days for VC to get back to my email, and their chat is seemingly on holiday for several days (how is this an actual business!). I would stick with buying from honest Poshmark sellers with clear descriptions or The RealReal for authenticated goods (but sticking to items that say they are still returnable, not "big sale" items, just to further protect yourself). Stay away from VC company entirely! Or just buy from trusted sellers you see, which have their own websites so they don't get hit with commission fees from this ridiculous company.

Absolutely a shxx app. I bought premium for 12 months, I unsubscribed for the auto-renew, then they said my premium is no longer valid? I lost the free shipping chances for that. Unbelievable logic.
I would vote void if I can. So bad. Do not ever try it. The customer service and the app itself is very hard to use too.
I have recived the email when I unsubscrib:
"The cancellation of your Premium Subscription has been confirmed and will take effect from: 15/10/2021."
But they took away the benifit of my premium directly? Unbelievable. Customer serverice is absolution buxxxxxit there. Said once I unsubsribe I lost the premium? I bought it for 12 month execuse me.

Ordered an item from Paris to be sent to Asia. For the first time ever they used chronopost as opposed to DHL (no issue to pay more for DHL). No idea why they are using this courier service. This is considered express mail, but 4 days later no movement on website tracking. I called chronopost (even though I don't speak French) and from what I understood they have logistics problem sending to Asia. I tried contacting V. C via live chat, it doesn't work only a robot. Tried contacting via website to report a problem and nobody has even made an effort to contact me, no phone number to call and when you email them, the Email returns with a statement that this Email no longer works. Just useless, why change from DHL to some inefficient company for shipment and then no reply to your customer. Will lodge a claim with PayPal for non delivery, but really can't believe it has to get to this. Buyer beware.

I ordered some shoes that I was excited about wearing for my birthday. But I never got them, my order was cancelled after over 10 days of waiting for a response. Doesn't appear to have any affect on the seller. Now too late to order anything else. Very disappointed. Avoid the seller Neva.

I have been buying on Vestiaire Collective for almost 2 years now and am obsessed with this app. They have an incredible selection (tons of celeb & influencers sell with them) & everything is super well priced - you can also negotiate with the seller via chat. I have bought everything ranging from vintage Dior earings to a Gucci backpack, to vintage Hermes ashtray & brand new Baccarat candle holder. They also offer free shipping w/ Direct Shipping service for local orders so you save cash. Started selling with them too since they have really low seller fees & listing process just a few minutes.

I contacted them and VC worker who called Mariz (who tried to help me). He asked me reference number but i am not available to see that information on my smartphone so i couldn't share the reference number. He refused for re- editing my list without this information. I don't have a computer as i repeated 100 times and he did not fed up to ask "please..." The app doesn't work very well on phone and it's our fault to pay that much high commission and asking help... i am sorry

I sold 3 my items and vestiaire paid me for my items on time, I trusted in this website I sold my 4 items last year December and waiting for the payment until now 2021, 2nd March.
I have contacted customer service and emailed and not got any reply, I keep getting excuses. I want to be paid for the items I sold. Vestiaire Collective is a SCAM - They will give you the run-around! They keep telling me they will "contact the expert team and get back to me in 3 days" it has been WEEKS WITHOUT MY PAYMENT NOW. All 4 items were supposed to be paid in DECEMBER 2020 last year! I can not accept you keep telling me "the expert team is handling this". I want to be paid for my items and close my account. I have spent over 6 hours and 48 minutes in a total of 50 conversations with the chat support. They just give me the run around. They have stolen my items + money.
Do not sale you item in this website, do not Trust

I've sold with Vestiaire for £2,325.40 still no payment. This site is a scam don't transfer sellers their money from the sale!
Payment status says that to be transfer but the date already expired but still haven't being processed
I have contacted customer service isn't helpful.

They over charge when you go to check out as a buyer. The $466 dress I went to purchase came to $698 by the time vc added their fees. Utterly outrageous! When you try and explain to the buyer why you couldn't complete the payment, vc blocks your communication. This has happened over and over and no wonder why no one completes a sale. I am deleting the app and hopefully I can find the sellers listed on depop or eBay. What a gouge!

I'm item is still sitting in the warehouse from feb 11
They saying they Expert term have to check it out I text chat with someone every day it no help they don't have a number the people you chat can't do much it about to be March and I still don't have my item it still still sitting in they warehouse

I love shopping on Vestiaire! I've sound some really unique luxury gems at a fraction of what they would've retailed for. Customer service is always super helpful and quick to reply, and the chat function is great for communicating with sellers/potential buyers. Recommend!

I read through several of the negative reviews before purchasing, but I found my particular vintage item at a great price so decided to purchase anyway. I didn't have any trouble at all - the item was delivered to me within a reasonable time frame, and I was kept up to date on it's status in the app.

I am new to re-selling, but seeing the rise of resale marketplaces makes me want to do a closet cleanout for extra cash. I plan on devoting an upcoming weekend on selling my more fashionable, trendy items.

The best site to buy designer clothes and items with a guarantee of accurate control over the state and originality of the items purchased. Great deals

Terrible customer service. Does not accept returns for fake, faulty, and incorrectly described items THEY WILL STEAL YOUR MONEY. Do not buy from them, they are a scam.

Vestiaire collective us one of those scammers that was supposed to issue me a refund but instead they charged me again. In other words they took the amount twice from me. And without my consent. Also they have horrible chat and take long to answer and no phone number. Please avoid using it as they memorize your credit cards to later on charge you without consent. So much for a refund! They end up charging me again!