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VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
















The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Rapide, très heureuse! Du début à la réception avec suivi impeccable a chacune des étapes.
I really like Vestiaire. I purchase items regularly and have never had an issue with any of the items.
Purchased a wool sweater using Direct shipping service, great condition still with tag. Effective and fast transaction + free shipping! Highly recommended
Really the best place to find vintage cool stuff that you cannot find elsewhere. It often comes with quite a lot of duties if buying from Europe so I hope to find soon more items from nearby!
I had a great experience ordering in Vestiaire Collective. I received my order one week after I buy it, and I'm very satisfied with the quality and the services that the company allows.
Great website/app with amazing deals bought several A brand items. Always fast delivery and great customer service.
I'm a for sure a buyer - never encounter any issues and was impressed by their customer service who answered me every time quickly -but decided this year to become a seller too! I was a bit afraid at first but I must say it an easy and smooth process
Wish me luck!;-)
I've bought a lot of items on Vestiaire collective (fendi bag, levis jacket, loewe scarf, bottega venetta wallet) and all were matching the description. I've sent them through authetification each time, to be safe, and customer service was great. When I bought my fendi bag, when it went through authentification, VC told me there was an issue with quality vs. what the seller said about the product so they offered me to reduce the price + send me a 30$ voucher - which was great of them! I'm very happy with my products and often go on there to shop for myself or for gifts. I only shop second hand now and honestly it feels great to be a bit of an activist :)
I've used this website to get my hand on great secondhand items from Europe (at a great price!). My seller was easy to reach through the chat and my products were exactly in the same condition as the description thanks to the physical control process Vestiaire offers. I've also been in contact with Vestiaire's customer service (to change my address) and the communication was smooth and easy.
I've purchased couple of second-hand items there, and i was offered the option to authenticate them by experts. Before they are shipped to you. I think that's a good sign, + you don't have to, but you can.
Actually i don't know any other place where you can do this.
I've just got dress for my wife, we were looking for it for a few weeks. Quality is as we expected, it's not copy, it's real DG
Thanks for doing job job :)
I ordered a few items with Vestiaire Collective. My experience was perfect. Very easy to use, I received my items within a week or so, items were perfect and customer service agents are very helpful and nice. I highly recommend this platform!
I sell on VC for more than 1 year and my items usually go faster than other platforms. The service is also quite good. Recommend!
I love Vestiaire Collective a lot. I have been using it for years now and never been disappointed. Their quality control and authentication steps are what i look for in resale as I used to get easily fooled back in the days on other platforms.
I also love their editorial content, always super on point, making resale trendy and sustainable!
You should TRY it! You will be addicted very quickly.
J'achète régulièrement depuis plusieurs années des articles chez Vestiaire Collective. J'en suis totalement satisfaite. Les articles reçus sont toujours en excellent état, comme neufs, aussi bien les vêtements que la maroquinerie. Ils sont emballés soigneusement. L'expédition est rapide. J'ai toujours eu des réponses à mes questions posés aux vendeurs. Le service clientèle est excellent.
Merci Vestiaire Collective!
Depuis plusieurs années je commande des vêtements sur Vestiaire Collective, notamment des jeans. Je n'ai jamais été déçu des produits reçus; conformes à mes attentes et toujours en excellent état. L'envoi est rapide. Les vêtements sont soigneusement emballés. Le site est simple d'utilisation. Des produits de grandes marques à prix vraiment raisonnables.
I have been using Vestiaire Collective for the past two years to buy and sell, and think it's a great way to upcycle and edit my wardrobe. I have been very happy with my purchases which have ranged from a Burberry trench coat, to a Chanel card holder. I have found pricing to be competitive and I enjoy using the 'make me an offer' feature to negotiate with sellers.
I was delighted to find on the website very nice shirts for much cheaper than in a store. They were delivered rapidly and the quality was just as I expected: as new.
I bought a great bag on Vestiaire.
First I had a nice exchange with the seller using the MMAO feature.
Then the tracking was pretty clear and straightforward indicating when my bag was shipped, authentified etc.
At the end I received my bag that was in a very good condition.
Great experience for me with Vestiaire!
I ordered some clothes, tanks to resale and quality control, it was perfect, almost brand new! Definitely a website to use
Answer: There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
Answer: This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
Answer: Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
Answer: Dear Vanessa, you will find on the self-titled FAQ article right below: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy Best regards
Answer: They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
Answer: Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
Answer: Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
Answer: Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
Answer: Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team

