Vestiaire Collective

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Vestiaire Collective

Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
grey stargrey stargrey stargrey stargrey star

Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Nancy Y.
Unfollow Nancy Y.
Share Review
Report Review

Super! Rapide très heureuse :)
February 11, 2021

Rapide, très heureuse! Du début à la réception avec suivi impeccable a chacune des étapes.

Date of experience: February 11, 2021
California
1 review
0 helpful votes
Follow Paul X.
Unfollow Paul X.
Share Review
Report Review

Very Great Experience
February 11, 2021

I really like Vestiaire. I purchase items regularly and have never had an issue with any of the items.

Date of experience: February 11, 2021
France
1 review
0 helpful votes
Follow Lucie W.
Unfollow Lucie W.
Share Review
Report Review

Great experience!
February 11, 2021

Purchased a wool sweater using Direct shipping service, great condition still with tag. Effective and fast transaction + free shipping! Highly recommended

Date of experience: February 11, 2021
France
2 reviews
4 helpful votes
Follow Charly L.
Unfollow Charly L.
Share Review
Report Review

Really the best place to find vintage cool stuff that you cannot find elsewhere. It often comes with quite a lot of duties if buying from Europe so I hope to find soon more items from nearby!

Date of experience: February 10, 2021
France
1 review
0 helpful votes
Follow Nina H.
Unfollow Nina H.
Share Review
Report Review

Perfect order
February 10, 2021

I had a great experience ordering in Vestiaire Collective. I received my order one week after I buy it, and I'm very satisfied with the quality and the services that the company allows.

Date of experience: February 9, 2021
France
1 review
0 helpful votes
Follow Jonathan H.
Unfollow Jonathan H.
Share Review
Report Review

Great deals for A brands
February 10, 2021

Great website/app with amazing deals bought several A brand items. Always fast delivery and great customer service.

Date of experience: February 9, 2021
France
1 review
2 helpful votes
Follow Amelle B.
Unfollow Amelle B.
Share Review
Report Review

Love it!
February 8, 2021

I'm a for sure a buyer - never encounter any issues and was impressed by their customer service who answered me every time quickly -but decided this year to become a seller too! I was a bit afraid at first but I must say it an easy and smooth process
Wish me luck!;-)

Date of experience: February 8, 2021
France
1 review
1 helpful vote
Follow julia g.
Unfollow julia g.
Share Review
Report Review

Trustworthy platform
February 8, 2021

I've bought a lot of items on Vestiaire collective (fendi bag, levis jacket, loewe scarf, bottega venetta wallet) and all were matching the description. I've sent them through authetification each time, to be safe, and customer service was great. When I bought my fendi bag, when it went through authentification, VC told me there was an issue with quality vs. what the seller said about the product so they offered me to reduce the price + send me a 30$ voucher - which was great of them! I'm very happy with my products and often go on there to shop for myself or for gifts. I only shop second hand now and honestly it feels great to be a bit of an activist :)

Date of experience: February 8, 2021
France
1 review
2 helpful votes
Follow Clara C.
Unfollow Clara C.
Share Review
Report Review

Great products at great prices!
February 8, 2021

I've used this website to get my hand on great secondhand items from Europe (at a great price!). My seller was easy to reach through the chat and my products were exactly in the same condition as the description thanks to the physical control process Vestiaire offers. I've also been in contact with Vestiaire's customer service (to change my address) and the communication was smooth and easy.

Date of experience: February 8, 2021
France
1 review
0 helpful votes
Follow Jean B.
Unfollow Jean B.
Share Review
Report Review

I've purchased couple of second-hand items there, and i was offered the option to authenticate them by experts. Before they are shipped to you. I think that's a good sign, + you don't have to, but you can.
Actually i don't know any other place where you can do this.

Date of experience: February 8, 2021
Ukraine
1 review
0 helpful votes
Follow Anton K.
Unfollow Anton K.
Share Review
Report Review

I've just got dress for my wife, we were looking for it for a few weeks. Quality is as we expected, it's not copy, it's real DG

Thanks for doing job job :)

Date of experience: February 8, 2021
Slovenia
1 review
0 helpful votes
Follow Mojca M.
Unfollow Mojca M.
Share Review
Report Review

Perfect platform
February 8, 2021

I ordered a few items with Vestiaire Collective. My experience was perfect. Very easy to use, I received my items within a week or so, items were perfect and customer service agents are very helpful and nice. I highly recommend this platform!

Date of experience: February 8, 2021
France
1 review
1 helpful vote
Follow Janice X.
Unfollow Janice X.
Share Review
Report Review

I sell on VC for more than 1 year and my items usually go faster than other platforms. The service is also quite good. Recommend!

Date of experience: February 8, 2021
Hong Kong
1 review
3 helpful votes
Follow faby c.
Unfollow faby c.
Share Review
Report Review

I love Vestiaire Collective a lot. I have been using it for years now and never been disappointed. Their quality control and authentication steps are what i look for in resale as I used to get easily fooled back in the days on other platforms.
I also love their editorial content, always super on point, making resale trendy and sustainable!
You should TRY it! You will be addicted very quickly.

Date of experience: February 7, 2021
France
1 review
1 helpful vote
Follow Dominique A.
Unfollow Dominique A.
Share Review
Report Review

J'achète régulièrement depuis plusieurs années des articles chez Vestiaire Collective. J'en suis totalement satisfaite. Les articles reçus sont toujours en excellent état, comme neufs, aussi bien les vêtements que la maroquinerie. Ils sont emballés soigneusement. L'expédition est rapide. J'ai toujours eu des réponses à mes questions posés aux vendeurs. Le service clientèle est excellent.
Merci Vestiaire Collective!

Date of experience: February 6, 2021
France
1 review
0 helpful votes
Follow Patrick A.
Unfollow Patrick A.
Share Review
Report Review

Depuis plusieurs années je commande des vêtements sur Vestiaire Collective, notamment des jeans. Je n'ai jamais été déçu des produits reçus; conformes à mes attentes et toujours en excellent état. L'envoi est rapide. Les vêtements sont soigneusement emballés. Le site est simple d'utilisation. Des produits de grandes marques à prix vraiment raisonnables.

Date of experience: February 5, 2021
Virginia
1 review
0 helpful votes
Follow Sam A.
Unfollow Sam A.
Share Review
Report Review

I have been using Vestiaire Collective for the past two years to buy and sell, and think it's a great way to upcycle and edit my wardrobe. I have been very happy with my purchases which have ranged from a Burberry trench coat, to a Chanel card holder. I have found pricing to be competitive and I enjoy using the 'make me an offer' feature to negotiate with sellers.

Date of experience: February 5, 2021
France
1 review
0 helpful votes
Follow Maj D.
Unfollow Maj D.
Share Review
Report Review

I was delighted to find on the website very nice shirts for much cheaper than in a store. They were delivered rapidly and the quality was just as I expected: as new.

Date of experience: February 4, 2021
France
1 review
1 helpful vote
Follow Pierre G.
Unfollow Pierre G.
Share Review
Report Review

Great place to buy second hand - Trustworthy
February 5, 2021

I bought a great bag on Vestiaire.
First I had a nice exchange with the seller using the MMAO feature.
Then the tracking was pretty clear and straightforward indicating when my bag was shipped, authentified etc.
At the end I received my bag that was in a very good condition.
Great experience for me with Vestiaire!

Date of experience: February 4, 2021
France
1 review
1 helpful vote
Follow Eric C.
Unfollow Eric C.
Share Review
Report Review

Super service
February 5, 2021

I ordered some clothes, tanks to resale and quality control, it was perfect, almost brand new! Definitely a website to use

Date of experience: February 4, 2021