I don't understand how Vestiaire is still in business. If you set out to design a horrible company for resale, you could scarcely do a better job than these guys. Why do I say this?

I'm 0/5 on attempts to buy something as advertised from Vestiaire: 2 of them the seller reneged and never shipped. 2 of them saw the item rejected after 'Quality Control' reviewed and determined 'not as advertised.' The 5th was actually received--here's the story on that:

Bought a Kiton cashmere sport coat advertised as new. Shipped and passed Vestiaries' quality control. Guess what? 1. The jacket is clearly used; the lining has substantial permanent wrinkling only seen after MANY wearing's. 2. The lining center tacking is broken. 3. It has an ink stain on the lining by the left interior pocket. There are multiple stains on the exterior as seen in the pics, including a large (coffee?) stain near the front button closure.

Boy, what was 'Martine' smoking on March 19, when she inspected this jacket and decided it was indeed new?

So what now? I like the jacket, and figure even used maybe I can clean and repair it. So I reach out to customer service with the same pics posted here and ask about a price adjustment (which they tell you to ask for if you want to keep the 'not as advertised' item). The genius customer service rep, Paul, working off his standard script, replies:

"I understand that you would like to keep your item. We can offer an alternative of pressing cost, please provide us a quotation or estimated for repair cost of the item. After that we will coordinate this to our expert team if they will approve the cost."

Okay? How do I get a quote for restoring the jacket to 'new' condition? Kiton will tell me buy a new one from us for $8000. Okay, Paul, can you have your 'expert team' approve the $8000 cost to make this new?

In summary, Vestiaire has zero interest in taking any real responsibility for ensuring what they sell is as advertised. Unsurprisingly, they also don't require their sellers to take any responsibility for being honest either.

So, if you want to sell things and lie about the condition, this is your place. Buyers, I recommend Vestiaire 100% if you are a masochist and like having your time & money wasted.

Beware! Don't be silly. There are 9 out of 10 Hermes bags are handmade superfake. They sold me a superfake Hermes bags. Don't trust their "expert" team, they don't know how to authenticate.
Don't trust the resellers!

I recently sold a bag for $176 and was charged a commission of 25% by Vestiaire. The USD commission is currently listed as 10% for items $50-250. I attempted to correct this error by offering the buyer a sale price of $170, which would have brought my commission to over $20 more. The system would not let me input this since the item was originally listed at $279 and you can only offer 35% less than original listing price. I reached out to Vestiaire Customer Service(which is now only done though chat and has a significant wait time), they noted to accept the sale and that commission would be corrected. A few days passed and I noticed that the bag was accepted by Vestiare, commission was still not reflected at 10% on my account. Reached out to Vesitiare again, this was my 3rd time since it required two chats with two different associated to get a response on their "IT Issues", and was informed again that this will be corrected before I was paid for the sale. Two days later I was paid for the item with 25% commission taken, reach out to Customer Service via chat again and they informed me that someone will email me in regards to the correction. Finally received an email response from the same associate I spoke to, who informed me to accept the offer, noting that I listed the item in Feb 2020 and the commission was 25%. If I had known this I would have simply cancelled the sale and relisted the item, but I was provided incorrect information by Customer Service Rep 'Renato". This has soured my whole experience with the site and will avoid using it going forward. HORRIBLE CUSTOMER SERVICE!

The app created an awesome community of vintage/ luxury sustainable lovers, I'll give them that.
However, their customer service is simply appalling.
First issue I had around two months ago - an item was sold to Italian buyer (I'm based in the U. K.). I contacted DHL and they said due to lockdown & Brexit they're unable to ship internationally. I contacted Vestiaire and it turned out they knew about the issue but did not advertise it anywhere on the app and still let the sale to go ahead. They advised me I cancelled the sale, which costed me a badge of trusted seller (therefore loosing visibility and trustworthiness) and there was no reimbursement from VC.
Recently, VC introduced a new commission model which saved sellers some money. I sold two items and accepted low offers for these as I thought I was under new commission model. Wrong. Turns out all items listed previously were under the old, more expensive commission model. I contacted VC and once again no reimbursement.
I'll ship my newest sale, will wait for the payment and then will most probably close my account. Very disappointed with the customer service experience.

People, please read their privacy policy! Or you will face with fraud!
I sent my bag to the buyer. And then he/she indicated that there is something wrong with my bag. And it was sent to VC warehouse to "expertise". Now they demand 15 (or something like that) euro to send it back to me! The didn't send any email about it, no more word! Also they declared my bag is fake! But I know for sure it's not, I bought in an official store! And their chat for customers is awful! They can't help but write something not important. Please don't trust VC and RUN AWAY FROM IT!

I ordered 3 products on Vestiaire.
The first 2 products were fake products. After ordering them for about $2000 each, they were never delivered, seller was unresponsive, and eventually I got a refund for 90% of the amount I paid. So each purchase cost me $200, for nothing. And they are still listed on the site for sale! So basically, they list fake products and make $200 for each sale of fake products.
The 3rd product I ordered is still waiting for delivery. And I realized they charge $800 for customs duty. When I queried them on this, because customs duty should only be $100, they said it was non-negotiable. So basically, whatever price you see the item for sale on the website, they add an additional 30% markup when you try to buy it, and make it a "customs fee". I am now trying to cancel the 3rd product, but to no reply.

No, this website is clearly a scam. Be very careful using it.

I am an avid seller and shopper within the circular economy and Vestiaire has by far been my worst experience (I am US-based). It started out fine with some of my premium brand items selling fairly quickly but things really went downhill from there. There is no way to return "direct shipping" item even if there is an issue. They "quality control" your items and nitpick small flaws (even if the item is listed as good or fair which clear images) and email you to reduce the price even further. The second time this happened, they canceled the sale even after I approved the price decrease. What am I supposed to do with a returned item which will take weeks to get back to me? Maybe the buyer still wants it at an even further reduced price? There is no way for me to go back and even have that option. It will take days for VC to get back to my email, and their chat is seemingly on holiday for several days (how is this an actual business!). I would stick with buying from honest Poshmark sellers with clear descriptions or The RealReal for authenticated goods (but sticking to items that say they are still returnable, not "big sale" items, just to further protect yourself). Stay away from VC company entirely! Or just buy from trusted sellers you see, which have their own websites so they don't get hit with commission fees from this ridiculous company.