Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Positive. Received the article in a timely fashion. I can recommend my friends and acquaintances to Vestiaire knowing it is a serious, dependable business.
I had a great transaction with the seller. Unfortunately, my item was not how the pictures portrayed. I immediately contacted the help desk and had an amazing experience with support. I was refunded my money and very grateful!
Safe and secure to purchase high ticket items. Bag was as described. Love my "new" bag.
I have received my package. Fast shipping and Smooth transaction. Thank you
Am very pleased with my experience. My bag came quickly and was exactly as described.
My order was fast. The item was real not fake. Thanks for the professionalism, constant communication and for making sure the item I purchased was authentic. That's a huge plus!
Wonderful value and service for the raincoat purchased.
My item arrived as promised and I was informed ever step of the way! How refreshing! I have nothing but good things to say.
I don't normally purchase pre-loved items. I should have been a little more careful. The faux suede coat was pretty much as it was described except for a slight tear in the zipper area of the sleeve. Its fit is perfect.
Speedy delivery to the United States, the bag is like new.
It was nice to be able to track the package and to know the status of delivery. Isabelle marant jumper was in good condition as described.
The boots arrived in a timely fashion, were as described, and are literally the best boots I've ever worn.
Yes, I received an order dated March 12. I have already shared my opinion about the purchase theare.
The bag was in perfect condition and everything was perfect
Everything is wonderful can't thank you enough I love every item that I purchased from you guys thank you thank you so much have a wonderful day
Great shopping experience. Quick shipping, a wonderful item. I am very happy & will purchase with Vestiaire again!
Dear Sarah, thank you for your comment, and we hope to see you again very soon! The Vestiaire Collective team
I've never owned a pair of shoes that cost me $1193! So i will cherish them
Jacket is perfect. Seller is amazing. Will happily do business with seller again.
Hi dear Benjamin, thanks a lot for sharing your experience with us! We are glad you like your purchase and see you really soon! The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear Jean-Willy, thank you very much for your feedback on our services and for your trust! We'll do anything to make sure to provide the safest Marketplace out there! See you really soon,
The Vestiaire Collective team