Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very nice and quick delivery. I will definitely order again.
Shipping process was so much easier than I expected. The shipping of items is what I've always been afraid of having to do which is why I've never sold anything online until now. Vestiaire made it so easy for someone like myself who doesn't have time to calculate international shipping costs by weight and destination.
Incredible product and incredible authenticity process! 10/10
Careful packaging and quick shipping. I love my new earrings.
Products are of great quality and expert sellers are very professional
I love the fact that i am informed with every step my purchase is going. Thank you.
Hi Rose, it's good to hear that your experience has been positive. We hope to see you again soon! The Vestiaire Collective team
Items arrived in a timely manner and were as pictured and described.
There was a technical issue with their system that both, I the buyer, and the seller tried tirelessly to solve. I had no reply to my emails, except a message sent to me in error addressed to the buyer saying I had been uncooperative and the transaction had to be cancelled. I complained and still no reply... That's not support that's incompetence... very disappointed
Absolutely couldn't be happier! Thank you! Vestiaire is the Best sight for designer clothing at the best price.
Timely and easy process! Def recommend! Will use again in the future whenever I'm looking for something designer
Hi Johari, thank you for your comment, and we hope to see you again very soon! The Vestiaire Collective team
Product arrived in good condition, just as described and shipping always fast
Hi
There is no support email from your company very touch to work
Hi Harichand, you can contact us through the chat in the App in Me > Help. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it. The Vestiaire Collective team
I have purchased 3 items from Vestiaire collective and found the pricing fair with high quality. I am able to somewhat connect with the seller and get information that I need. For all the fees being charged to the seller (causing higher prices) it would be nice if there was a 24-72 hour return policy when buying from individual sellers.
Le morceau commandé était de très bonne qualité et probablement neuf! La livraison a été rapide. Le seul point négatif est le coût du shipping et des frais de douanes qui rendent l'achat dispendieux en soi! Sinon, tout était parfait!
The fendi strap I got was in perfect condition. The shipping was quick. I am very please with my purchase.
Arrived on time and in very good condition! Thank you!
Dear Cristina, we're pleased to hear that your order was as expected. See you very soon, the Vestiaire Collective team
I received the product in a quick and timely manner. It was just as described and pictured.
Beautiful Vuitton belt in figue epi leather. Hard to find at a fair price. Still need a purse strap in the same epi. Thanks!
Everything went smooth and great! Love both my items ive bought from the app
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear Winnie, we're pleased to hear that you're happy with your earrings! We hope to see you again very soon, the Vestiaire Collective team