Terrible experience - I purchased an item from Vestiaire, then re-listed it immediately as it was not as expected. I then get told by Vestiaire it is non compliant and I cannot sell it via them, when I bought the item via them in the first place!
Their customer service is terrible and it is impossible to resolve the issue. Very frustrating and disappointing situation

Customer service is bad, when you're a buyer! Not helpful at all!

Didn't know sites like this existed! I'm hooked. Great service, quick shipping and great products.

Fabulous! Super great quality for super great prices!

Seamless process very happy with the pricing I could never get these boots for the price that I did absolutely fabulous

Buyer beware. If you live in the U.S., this resale site is not for you. I bought a top only to discover that there was a $20 shipping fee plus a $14.99 "inspection" fee. The top arrived and while the designer is correct, it is a totally different top than the one listed and the top is missing parts. I've now sent them ELEVEN emails with multiple photos and screenshots of my order and receipt, to which I received eleven nonsensical replies where Vestiaire either willfully misunderstands me or the person replying simply does not speak English. If empty apologies and no resolution and wasting your time makes you happy, you'll love this site. Otherwise, avoid.

Excellent service. Customer service is exceptionally good. Prompt service and attention to detail is priortised.

I just started using Vestiaire, in one week I've realized the company is unorganized with bad customer service, although it's easy to reach someone through chat. Within two days of posting a large amount of items, I had to reach out to customer service 4 times due to the poor PS skills and their vague poor policies. Not sure about the buyer side, but from a seller's point of view it is really hard to use - a seller can not modify her own items, must reach out to customer service, which explains why they could be reached easily through chat. However, more than half of the representatives I had encountered were lazy/untrained, I could tell they didn't want to help and just sent out some pre-written messages. For the amount of fee they charge I would expect customer service to be better, I had to repeat myself over and over and insist for them to help me or else they would find some excuse not to help. The chats were re-routed to another country I believe.

Also the items that were rejected by them had no explanations, they looked perfectly fine to me, no one could tell, they just asked me to take new pictures, which didn't even worth my time. Within a week of using the site I already don't like it.

So many items to buy! Easy to use app, good experience!

Purchased a MAX MARA TEddy coat from an "expert seller." Supposed to be a size FR40. When it arrived it was substantially smaller than my other 2 authentic MAX MARA TEDDY COATS in a size Medium. Took photos and customer service agreed, however, when I mailed the coat back, Quality Control didn't even bother to look at the comparison photos! Said I could "relist it." Why would I relist an item I did not pay for!?! I received an item that was different than what I thought I was paying for. THAT is the store's responsibility to rectify this, NOT the purchasing customer. That's like me ordering a size 8 shoe and the store sending me a size 6, then saying, "well you can resell it or give it to someone else."
UPDATE: Vestaire responded stating seller listed measurements in posting, however, the measurements listed STILL DO NOT MATCH the actual measurements of the garment. Either Vestaire's quality control never checked the measurements, or they don't know how the measure a garment properly. THE COLLAR IS NOT INCLUDED IN THE LENGTH OF A GARMENT. The seller stated the garment's length was 105cm, but it is clearly less than that. Anyone who knows anything about Max Mara coats knows that a difference in cm means a lot when it comes to how the coat will hang on you and the sleeve length [(especially a Teddy coat size Small (which is what the pink coat turned out to be) verses a Teddy coat Size medium (of which I own 2 tags and labels still attached)]. Teddy coats in a size small verses medium fit drastically different.
This company is so unprofessional and they lack customer service and accountability.

After receiving an e-mail saying I've sold an item, I printed the shipping label which was very invalid when DHL scanned the QR code. I've tried to contact customer service, who told me I needed to arrange a pick up first. I've never had to do so, and this thing took me two hours of my precious life. $#*!ing annoying. Great fact that they've left me the contact information on the "shipping label", so I can handle this order myself without having to pay this insane fee. From now on I will use another website for selling designer pieces.

The experience was awesome. I really like the sweatshirt!

I sold a coat via vestiaire for over a 1000 dollars. I sent it just a day after, but vestiaire canceled the order when the parcel arrived at the french border, because they didn't want to pay costum duties. Afterwards they blamed me for not sending the parcel within 5 day, which was simply no true - I sent them the receipt of the shipping confirmation, they simply ignored it.
I payed 50 dollars to send the order from Switzerland to France. Money I will not get back from them as communication with them is incredibly difficult and frustrating.

Their costumer service lives up to it's bad reputation. It is difficult to communicate with the via costumer service, as they remain unreachable and if the reply, they keep their answers to empty phrases and shallow promises. One answer of them was so irrelevant to my actual question, that it made me wonder if they even read my email.

As many of you, I'd strongly adivse agains using Vestiaire Collective as a selling plattform. They are unreliable.

Terrible customer service. Unprofessional sellers, ordered an item that didn't ship and turned out 8 days later that it wasn't even available. For this canceled order, I was refunded less than what I paid. Apparently this happens if you ordered from a seller outside of your home country. Policies not transparent.

Scam, didn't get paid for my sold item
Since Dec 2020 trying to contact customer support, no help, I don't trust this website anymore

My horrible experience with Vestiaire as a seller.

I sold a necklace which had an additional safety pin installed on it. I have shown it in great detail in the photos and wrote about it in the description to make sure the buyer knows what he/she is buying. There is absolutely no doubt about it because as a long term seller I sell on multiple platforms and use the same description across all of them.

Other people reported it before but it has never happened to me that VC changes descriptions of some of the items before placing them online. I have never bothered to check mine and learned to do it this hard way.

I shipped my item and I've got all these requests from VC asking for receipts and other evidence (like servicing which was done by the original brand) which I've provided although the necklace had all the original hallmarks etc. This is where I was puzzled on what the whole fuss about and then discovered that the description of my item is severely trimmed. The sale has been cancelled due to "item does not perfectly match the description". There were like 20 super clear high res photos of the item from all the angles. And I know what I am talking about because I see the photos that other people provide.

How is this possible that I DO write about my product in great detail and then this information just disappears?
How is this possible that I provide a ton of super clear photos of the exact same product I am selling and it "does not perfectly match the description"?

I am so fed up with Vestiaire and their "expertise"!

Don't trust this app!

I resell second hand designer/vintage clothing.
I live in Australia, however, all my items are listed in EURO not AUD.
Vestiaire confirmed this with me multiple times and on the emails and app it showed as EURO.

On one email, it showed as AUD and I quickly went to their support chat to rectify this.

The difference between AUD and EURO is quite substantial, so instead of receiving $200AUD I ended up receiving $126AUD. I was under the impression I was selling my items as EURO, not AUD.

They then said no it's all in AUD and the app was wrong - what? How? I put it in myself how is it wrong?

Now everytime I join an online chat to ask them for an update, every customer support agent would leave the chat and not help me.
It has been almost 7 months now and they still haven't responded or bothered to help me.

Just use depop or grailed, literally craigslist is a better option.

Bought a Burberry Jacket for 250€ and this is what I got after the "quality authentication". Seller's description literally said that it is a 'relatively thin jacket that can be also worn a a shirt' and I got a one-layer shirt that you wear under a suit/blazer and I'm skinny, but can barely fit a long-sleeve t-shirt under it. I've spend over a grand in the past year and never buying from them again.