Does anybody know what is a charge of 3,50€ on my bank account every time when I sell smth that is 20€ and more

I sold my Rag and Bone wallet on July 11th and shipped it within a week. The buyer has not picked up the purchase for almost a month now so I am not getting paid. There needs to be a better system than this? There's no transparent customer service on this — I reached out on Instagram but haven't heard back with a Followup for days. Very over this.

AVOID AT ALL COSTS, after over 7 years of dealing with them I have to admit my defeat. They are the worse company ever, they abuse you as a seller and as a buyer. As a seller, you pay almost 30% commission, yet they mess up their service and then blame you for it. In my case, they were supposed to send me a shipping label, and guess what - they sent me a wrong one! Then they quickly blamed it on me.

I had signed up for a ‘premium' membership and recently received an email informing me that I had been charged $109 for automatic annual renewal of that membership. There was no wanting and nowhere in my account which informed me of this date. A request for a refund and cancellation was refused. Instructions on how to change it so it doesn't happen again are wrong so I can't even change it. I accepted customer services's offer to help me change it after their instructions didn't work and they have ignored me, along with ignoring my feedback and suggestions for improvement (ie warn customers they are about to be charged and provide a way to change that if they want to.)
I'm disgusted with the way I have been treated and how they have taken my money.

This company commits fraud and ignores my claims. I was sent shoes that were in the completely wrong size and immediately contacted vestiarie. I was told that a customer rep would contact me within a few days. They did not. I contacted them again and was told "sorry 72 hours have passed and you can't file a claim beyond that time frame" thankfully i had saved my previous chat conversation and had a transcript sent to my email which showed proof. I was then told to wait another few days, nothing. This has gone on for over two weeks. They have no customer phone number to call, only a robotic chat. Now every representative who is connected with me immediately logs out of the chat. I have reported them for fraud but will not likely get any money back. BE WARNED.

I have been given false information by a seller and still could not return the item! Useless customer service.

Stay away. Unresponsive customer service and extremely slow delivery times. The seller can do whatever they wish with your order and make you wait over a week and then cancel it w/o repercussions.

Vestiaire Collective is a great place to buy/sell 2nd hand designer items. You're able to negotiate the price with the seller, which is great. However, you always end up paying much more than shown especially if shipping is from a different country, due to expensive shipping rates and import taxes.

I paid for an item, only to be told it was no longer avail.
They refunded it quickly but unfortunately the delivery on my other purchase to Aust is taking forever.
It's a shame delivery can't be combined as it makes for an expensive purchase to Aust.
However, their customer service was good after I wrote a review!

I bought a bottega veneta bag. Once I had purchased the bag my friend informed me that the rings on the handles looked different. Upon closer inspection I saw that they were metallic, while the real one has leather wrapped around the rings. Either a fake - or it has been altered with (which wasn't mentioned in the description). If you wonder why I didn't notice it in the pictures, it was as easily missed as the VC's own team missed it since the listing is pre-checked by themselves as well before the listing goes live.

I directly contact VC's customer service on 3 occasions prior to the authentication & quality assessment stage to make sure they know about this, where all agents inform me that they have 1) noted the issue 2) inform they can't do anything until it is checked by the team 3) if the item has defects and doesn't perfectly match the description I will be informed.

To my suprise, I got an email today saying the item is compliant and has been shipped without any notice of the defects.

I reach out to the customer service again and as I have gotten used to by now with VC's customer service, no one can really help me and all I'm offered is that I have to wait for another email from the "expert team".

The bag is on its way to me even though it is defect that I have been trying to flag on 3 occasions prior to the quality control. Frustrating indeed. It seems like VC's customer service basically have zero power that acts as a barrier to the "expert" teams that you are not able to contact. Once issues arise the customer service tells you that they will contact these "experts teams" and that you'll be notified via email. While in reality nothing is really done. While I can expect this kind of treatment from low-cost airlines, I don't think it's fair for a premium resale site.

The website represents it is verifies for authenticity. The chanel scarf I purchased was represented in the photos as having a chanel label on it and being authentic. It was obviously not authentic and it has no chanel label on it and is clearly fake.

I have unsubscribed using their link in their emails about 10 times now, but I still get emails from them, sometimes every day. So frustrating.

They scammed me $5000 a couple years ago. Now They send me a few emails every hour. I already "unsubscribed" a million times. Just stop harassing me.

Compared to Poshmark - this site just doesn't work. They charge more commission yet has far less service - and not enough buyers. Then they throttle your listing w/their "recommended" pricing which is ridiculously low. If you don't list at their price - they won't let your listing be viewed as much. The buyers on this site is so cheap & low end. LIsting new LV Bag- I got immediate sales in 2 days at full asking on the other sites like Posh & Tradesy while this site got nothing.

It has been 6 months that I have NOT received any Alerts or emails for my items for sale on your web-site!
POOR Customer Service to say the least!