Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Everything is secured and easy to purchase. Love the items w
Seller did not respond to three communications to ship item which I was told was still available upon purchase. I had to resort to contacting Vestiaire for assistance. The result was the item was no longer available. This resulted in over a one week wait which was totally unacceptable when I should have been told the item was unavailable at purchase time.
El articulo esta muy bueno y si tenían una pequeña falla, el equipo de vestaire me la hizo saber muy amablemente y ofreciéndome soluciones
Bad experience with a return, I received a dress not as you described.the fabric was rough and hard and it was silk but feels wrong, I bought some dresses from you, and no problem but with this Im very dissatisfied, you did not informe about tour inspection, you just put the item on sale again I dont think I wlill be shop from you again, regards!
I'm still waiting for one selling issue resolved,
And it's not happening, and it's been several months now.
All items I received were packaged responsibly. Very transparent information given about where the item was in every stage of the process. When something didn't meet authentication parameters, I was notified right away. When an item was no longer available after I had purchased it, I was notified and compensated right away. Excellent service.
VC has sent me garments and bags that were inaccurately portrayed on the website and did not claim responsibility for the obvious mistakes. So a bad belt, bad boots, and 4 bad pairs sneakers later I get this alert to provide feedback.
I find it very difficult with uploading pictures one by one instead just all of them at the same time. Plus no option to post stock photos like on Poshmark to make the listings more appealing ….
Dear Petra, thank you for bringing your feedback to our attention! Kindly note that our Team is currently reviewing the picture upload feature and must apologize regarding the upload time. We invite you in the meantime to finalize your deposit on our website if needed, thank you for your understanding. The Vestiaire Collective team
I ordered an item on Vestiaire, and when it was being shipped from the seller to Vestiaire it was lost. I waited 3 weeks and received no update about my missing package. I reached out to them, and got a automated customer service agent, that was no help, and told me I could not create a report because it hadn't been long enough, I waited another week, and reached out to them again, finally got a person, but kept receiving automated messages about not responding even though I had responded to all the emails. Still waiting to here back, at this point I wanted my order canceled. Horrible customer service.
The item and shipping time was Excellent.
I will be purchasing again from this site
I had a wonderful first time shopping experiece with Vestaire. My purchase was exactly as described and arrived in record time from overseas (4 days). I would highly recommend this shopping site!
Nice selections but sometimes a problem with sizes.
I received the product exactly as described. It was clean, well cared for and looked as gorgeous in person as it did online.
The jacket was described and photographed accurately, the purchasing process easy and the vetting of the item was done in a timely manner and, naturally, greatly appreciated. All in all, door to door, I was happy with the seller and with Vestiaire, and would not hesitate to recommend this site.
I provided a ridiculous amount of information that was requested, received automated emails daily after that to tell me my inquiry would be closed if I did not respond. A representative emailed me saying they were working on it but I have yet to hear from them.
I was on the hunt for a pair of specific Alexander Wang boots and set up an alert anytime something was posted. After I found the pair in my size the purchase process was easy!
I purchased a Popski jacket and it came as beautiful as pictured and fit perfectly. I did have an issue with the website when ordering and had to call. For their part they delivered quickly and beautifully. However the delivery system used for the U. S DHL is to be avoided at all cost as they lost my package and could not find it. I eventually did find it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Octavio, we highly regret to hear that the items you have received do not comply with what was advertised. Please note that you will be able to report any problem within the 72 hours following the delivery. Feel free to contact us anytime in Me > Help, should any item needs to be checked again. Thank you beforehand for your understanding. The Vestiaire Collective team