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VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
















The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This was my first experience with Vestiaire. The photos of the item showed some use, which was to be expected since I was paying about 20% of the original cost (before shipping and authentication fees).
Then the item arrived. I do not know what type of camera the seller used, but the macro must have been incredibly powerful. The item was so beautiful, I should have paid far more. I was able to purchase with confidence that the item was authentic, but now I can also be certain that the description is accurate or even more meticulous than I could expect.
To say I could not be happier would be an understatement of monumental proportions. Well done.
Fast payment processing and I love how they support vendors/members like me.
Love access to amazing items, some new, others gently worn, at great prices.
Received my pink Kurt Geiger bag all the way from Europe. It was shipped super quickly, the app updated me through every process of its movements from the seller to authentication to drop off. Bag was as described in perfect condition and I'm in love with it! Lol :) It was so hard to find that specific bag as it was sold out in the U. S and literally I could not find it anywhere else so I was super happy Vesitaire is bringing together items globally!
So far so good... it is a little bit on the expensive side when you add in the per item shipping costs with the per item inspection fee. But, if you become a monthly member then you can make one order full of items, you would have free shipping on all of the items no matter how many you have! Awesome!
And that is how I do it. If you are willing to search, chat, make deals and have some patience to wait until the beginning of that new month for your free shipping then you can get your hot little hands on some of the most amazing most beautiful items that you just could Never get in your region or country.
So, I am a YES., I do enjoy shopping at Vestiaire Collective. I shop all month and then make a decent sized order once a month to not lose my monthly free ship.
I would like to say that 2-3 of my ZadigVoltaire items have been flagged by the Collective upon inspection for what they felt was damaged but... was really supposed to be there. (a little edginess comes with the brand) Last inspection was a metal necklace flagged as rip fabric.? What? There is no fabric, is was all metal and rhinestones, I accepted anyway because I have already bought with this seller previously so..., received it and it was just as the seller described perfect unworn necklace. Some advice,... be careful with your inspection reports and try to take them with a grain of salt. You may know your brand better than your "inspector", lol.
FYI... many more benefits to monthly membership than just the free ship by the way... go check it out., you might just get hooked too!
Awesome Froggies Everybody...
I don't think a site can offer no returns. Wont be using again
I ordered a pair of Celine shades and a Fendi backpack and both items were in decent to new shape.
Transactions were easy and my packages were delivered quick.
I had been looking for a dress for my daughter for her to wear for her rehearsal dinner and I found it on this site for a great price in her size. It came quickly and was in perfect condition with tags just as described. Would definitely buy from here again!
Found what I wanted at a best price and was authenticated and in great condition
I purchased this bag to replace one that I had had and used for several years. I had been looking for the same material (not as commonly found with this bag) and colorway. The seller was prompt in her communication and the item was in excellent condition (as advertised). It was shipped from Ireland to the US and took just under two weeks to arrive, right after I returned from a writer's retreat. I love and use it every day. The price was also quite reasonable for a bag that was only used a few times.
Excelente servicio, me informaron de su estado en cada momento. Llegó a mis manos.
Loved my Celine nano belt bag! Awesome price. Item was just as described. Quick delivery after authentication
I got the item as pictured & received my item quickly. I'll buy again from V. C.
Vestiaire Collective is my ‘go to' when I'm shopping for affordable authentic high end wardrobe pieces. Great communication and fast shipping!
I couldn't be happier with my purchases through Vestaire. From bags to accessories, everything has been fantastic.
Response time was fast. Purchased item was above expectations. Excellent site to view choices.
I have found some of the most unusual items on Vestiaire Collective at excellent prices. It is my go to site when I am looking for something specific. I love the fact that they authenticate which gives me confidence in my purchase.
Easy to use site! Great finds, a great way to sustainably shop for preloved items.
Answer: There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
Answer: This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
Answer: Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
Answer: Dear Vanessa, you will find on the self-titled FAQ article right below: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy Best regards
Answer: They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
Answer: Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
Answer: Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
Answer: Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
Answer: Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team

