Vestiaire Collective

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Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Hawaii
1 review
0 helpful votes
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Buy With Confidence
September 18, 2021

This was my first experience with Vestiaire. The photos of the item showed some use, which was to be expected since I was paying about 20% of the original cost (before shipping and authentication fees).

Then the item arrived. I do not know what type of camera the seller used, but the macro must have been incredibly powerful. The item was so beautiful, I should have paid far more. I was able to purchase with confidence that the item was authentic, but now I can also be certain that the description is accurate or even more meticulous than I could expect.

To say I could not be happier would be an understatement of monumental proportions. Well done.

Date of experience: September 17, 2021
New Jersey
1 review
0 helpful votes
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Great Service!
September 18, 2021

Fast payment processing and I love how they support vendors/members like me.

Date of experience: September 17, 2021
Massachusetts
1 review
0 helpful votes
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International consignment
September 18, 2021

Love access to amazing items, some new, others gently worn, at great prices.

Date of experience: September 17, 2021
New Jersey
1 review
0 helpful votes
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Quick, Easy and Perfect!
September 18, 2021

Received my pink Kurt Geiger bag all the way from Europe. It was shipped super quickly, the app updated me through every process of its movements from the seller to authentication to drop off. Bag was as described in perfect condition and I'm in love with it! Lol :) It was so hard to find that specific bag as it was sold out in the U. S and literally I could not find it anywhere else so I was super happy Vesitaire is bringing together items globally!

Date of experience: September 17, 2021
Florida
1 review
0 helpful votes
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I enjoy shopping the V Collective.
September 18, 2021

So far so good... it is a little bit on the expensive side when you add in the per item shipping costs with the per item inspection fee. But, if you become a monthly member then you can make one order full of items, you would have free shipping on all of the items no matter how many you have! Awesome!
And that is how I do it. If you are willing to search, chat, make deals and have some patience to wait until the beginning of that new month for your free shipping then you can get your hot little hands on some of the most amazing most beautiful items that you just could Never get in your region or country.
So, I am a YES., I do enjoy shopping at Vestiaire Collective. I shop all month and then make a decent sized order once a month to not lose my monthly free ship.
I would like to say that 2-3 of my ZadigVoltaire items have been flagged by the Collective upon inspection for what they felt was damaged but... was really supposed to be there. (a little edginess comes with the brand) Last inspection was a metal necklace flagged as rip fabric.? What? There is no fabric, is was all metal and rhinestones, I accepted anyway because I have already bought with this seller previously so..., received it and it was just as the seller described perfect unworn necklace. Some advice,... be careful with your inspection reports and try to take them with a grain of salt. You may know your brand better than your "inspector", lol.
FYI... many more benefits to monthly membership than just the free ship by the way... go check it out., you might just get hooked too!
Awesome Froggies Everybody...

Date of experience: September 17, 2021
California
1 review
0 helpful votes
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No returns
October 18, 2021

I don't think a site can offer no returns. Wont be using again

Vestiaire Collective attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
Maryland
1 review
0 helpful votes
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Love This Site!
September 18, 2021

I ordered a pair of Celine shades and a Fendi backpack and both items were in decent to new shape.
Transactions were easy and my packages were delivered quick.

Date of experience: September 17, 2021
Virginia
1 review
0 helpful votes
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Found a dream dress
September 18, 2021

I had been looking for a dress for my daughter for her to wear for her rehearsal dinner and I found it on this site for a great price in her size. It came quickly and was in perfect condition with tags just as described. Would definitely buy from here again!

Date of experience: September 17, 2021
Ohio
1 review
0 helpful votes
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Found what I wanted at a best price and was authenticated and in great condition

Date of experience: September 17, 2021
Maine
1 review
1 helpful vote
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Beautiful bag and service!
September 17, 2021

I purchased this bag to replace one that I had had and used for several years. I had been looking for the same material (not as commonly found with this bag) and colorway. The seller was prompt in her communication and the item was in excellent condition (as advertised). It was shipped from Ireland to the US and took just under two weeks to arrive, right after I returned from a writer's retreat. I love and use it every day. The price was also quite reasonable for a bag that was only used a few times.

Date of experience: September 17, 2021
DO
1 review
0 helpful votes
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Good service
September 17, 2021

Excelente servicio, me informaron de su estado en cada momento. Llegó a mis manos.

Date of experience: September 17, 2021
Canada
1 review
0 helpful votes
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Great
September 17, 2021

Very good, item came fast and was as described. I will order again.

Date of experience: September 17, 2021
Florida
1 review
0 helpful votes
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Celine handbag purchase
September 17, 2021

Loved my Celine nano belt bag! Awesome price. Item was just as described. Quick delivery after authentication

Date of experience: September 17, 2021
New York
2 reviews
0 helpful votes
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I got the item as pictured & received my item quickly. I'll buy again from V. C.

Date of experience: September 17, 2021
Canada
1 review
0 helpful votes
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Great Experience
September 17, 2021

Vestiaire Collective is my ‘go to' when I'm shopping for affordable authentic high end wardrobe pieces. Great communication and fast shipping!

Date of experience: September 17, 2021
District of Columbia
1 review
0 helpful votes
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Happy girl.
September 17, 2021

I couldn't be happier with my purchases through Vestaire. From bags to accessories, everything has been fantastic.

Date of experience: September 17, 2021
Washington
1 review
0 helpful votes
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Excellent service, excellent product.
September 17, 2021

Response time was fast. Purchased item was above expectations. Excellent site to view choices.

Date of experience: September 17, 2021
Pennsylvania
1 review
0 helpful votes
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Review
September 17, 2021

My only complaint is the high shipping cost, other wise very satisfied.

Date of experience: September 17, 2021
Florida
1 review
0 helpful votes
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My favourite site
September 17, 2021

I have found some of the most unusual items on Vestiaire Collective at excellent prices. It is my go to site when I am looking for something specific. I love the fact that they authenticate which gives me confidence in my purchase.

Date of experience: September 17, 2021
New York
1 review
0 helpful votes
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Easy to use site! Great finds, a great way to sustainably shop for preloved items.

Date of experience: September 17, 2021