Vestiaire Collective

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Vestiaire Collective

Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
grey stargrey stargrey stargrey stargrey star

Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Alexandra I.
Unfollow Alexandra I.
Share Review
Report Review

Great
October 4, 2021

Great, l got it in very good condition, and sooner than l expected!

Date of experience: October 3, 2021
New York
2 reviews
0 helpful votes
Follow Michiko M.
Unfollow Michiko M.
Share Review
Report Review

I loved my purchase
October 4, 2021

I loved my purchase. I'm glad that my item was reviewed for authentication. I cant wait to make more purchases through Vestiaire Collective.

Date of experience: October 3, 2021
New York
3 reviews
0 helpful votes
Follow Kendra B.
Unfollow Kendra B.
Share Review
Report Review

Always a great experience
October 4, 2021

Great platform, seamless authentication process and high quality luxury items.

Date of experience: October 3, 2021
Maryland
1 review
0 helpful votes
Follow Tami R.
Unfollow Tami R.
Share Review
Report Review

Luv this!
October 3, 2021

This metal clutch is absolutely beautiful! Pictures didn't do this any justice!

Date of experience: October 3, 2021
California
2 reviews
0 helpful votes
Follow Deb N.
Unfollow Deb N.
Share Review
Report Review

Perfect in every way!
October 3, 2021

Received as described, beautiful product, was glad to have found the item and at a fair price.

Date of experience: October 3, 2021
Virginia
2 reviews
0 helpful votes
Follow Felicia A.
Unfollow Felicia A.
Share Review
Report Review

Greta
October 3, 2021

Love the Bag! Grabbed the $9000 bag for a fraction of what it cost on other resale sites

Date of experience: October 3, 2021
Florida
1 review
2 helpful votes
Follow Monica C.
Unfollow Monica C.
Share Review
Report Review

Incompetent
November 2, 2021

I have been in touch for days and days, staff is not prepared to solve anything. Emails are answered very slowly
Seems automatic answers generated by a computer not by real people willing to help. My shipment got damaged by FedEx and I lost a sale. Nothing has been done in 10 days
I don't recommend selling trough my VC

Date of experience: October 3, 2021
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Monica, we highly regret to hear that you are not satisfied with our services. Kindly note that our Team is currently looking into the sale of your watch. Given the elements you shared with us, we are currently awaiting for a parcel inspection to determine the cause of the damage. We will make sure to get back to you by email regarding this matter. The Vestiaire Collective team

California
1 review
0 helpful votes
Follow Elina D.
Unfollow Elina D.
Share Review
Report Review

Perfect transaction
October 3, 2021

Great service. Fast delivery. Perfect packaging. Looking forward to purchasing more.

Date of experience: October 3, 2021
Nebraska
1 review
0 helpful votes
Follow Aalexee W.
Unfollow Aalexee W.
Share Review
Report Review

Perfect
October 3, 2021

Before I shop anywhere else I always look to see if what I need is available on vestiaire collective.
My purchase exceeded my expectation
Thank you

Date of experience: October 3, 2021
New Jersey
1 review
0 helpful votes
Follow S C.
Unfollow S C.
Share Review
Report Review

Very thorough with authentication
October 3, 2021

Very thorough with authentication. The seller did not describe two very small flaws that were dealbreaker for me, the authenticators quoted and allow me to cancel it or keep it at my Discretion, I chose to cancel

Date of experience: October 3, 2021
New York
1 review
0 helpful votes
Follow Virginialee E.
Unfollow Virginialee E.
Share Review
Report Review

Excellence
October 3, 2021

The shipping was very fast from France to the USA. My purchase was in new condition and exceeded my expectations.

Date of experience: October 3, 2021
California
2 reviews
3 helpful votes
Follow Laura P.
Unfollow Laura P.
Share Review
Report Review

I tried!
November 2, 2021

I was disappointed with submitting a bid, having it be accepted, paid for the product and then days later receive an email stating that the product that I bought was no longer available. This is the second time this has happened. Clearly the seller got another offer and was not committed to the deal that was made with me.

Date of experience: October 3, 2021
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Laura, we are sorry to hear that your order has been cancelled! Sellers indeed the ability to mark an item as unavailable, which automatically refunds your order. A voucher will be also shared with you by email regarding this inconvenience. We thank you in advance for your understanding,
The Vestiaire Collective team

Kansas
1 review
0 helpful votes
Follow Marilyn O.
Unfollow Marilyn O.
Share Review
Report Review

Good deals
October 3, 2021

I've had good experience on Vestiaire. I like the variety to choose from. And I like being able to narrow down my colors sizes materials conditions, e.g.

Date of experience: October 3, 2021
Singapore
1 review
7 helpful votes
Follow aB J.
Unfollow aB J.
Share Review
Report Review

Refused my items
October 27, 2021

I am getting sick with your curator or whoever does the authentication. My items has been refused for so many times and the reason your people give is you could not find the authenticity?. I bought a few items here, and if I don't like it I can sell it after the 72hrs.
When I try to sell it back you guys refused

I have listed some items when you guys refused again. Only stupid seller will list fake items. So what is the charges for Authenticity being paid for?
What is the purpose of indicating the Flag! Unsatisfied with the item for direct shipping?

And I keep trying to list again, using the same pictures and it was accepted. Where is your SOP.? Is your curator are well trained?

Don't forget if it is fake, u guys have our money in hand before paying us the sellers. So what is all this refused about?

This site is getting worst.
I have seen worst items that has been listed and you guys accepted.

Thanks to us the sellers and buyers that you are getting paid.

Getting annoyed.

Date of experience: September 27, 2021
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Ab, we are sorry to hear that your submitted listings have been rejected by our Teams. Feel free to get back to us if you change your mind, so that our Team can look into your latest deposits again and reassess our decision!
The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Carol A.
Unfollow Carol A.
Share Review
Report Review

Mis-selling
October 26, 2021

I bought a pair of ‘Jimmy Choos' Size 40 on Vestiaire.
When I received them they were at least 2 sizes smaller than genuine Jimmy Choos size 40. When I tried to raise a complaint (3 times) it didn't register. Now I am left with a pair of fake shoes

Date of experience: September 26, 2021
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Carol, we highly regret to hear that you have doubts on your recent purchase! Your safety has always been a major focus for us and we kindly invite you to click anytime on the "report a problem" button, so that our Team can provide a physical check on your Jimmy Choo shoes. Thanks again for raising your concerns to us and we will remain available in the meantime if needed. The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow Celeste H.
Unfollow Celeste H.
Share Review
Report Review

They can do better with shipping costs
September 23, 2021

I think they can offer a better price for shipping, because at the end the authentication fees plus the shipping makes it a lot, they have good prices but not the best prices, also they should only charge one shipping fee when you are buying multiple items or at least when they are all coming from the same country or continent.

Date of experience: September 23, 2021
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Celeste, thank you very much for taking the time to share your feedback with us! Please note that shipping fees will relate directly to the carrier's fees. Shipping fees will be calculated separately, as each item will be insured indeed. Therefore, we wish to introduce you with our Premium membership, allowing you to skip shipping fees!: https://faq.vestiairecollective.com/hc/en-us/articles/208231149-Premium-Membership
We hope to see you again really soon and wish you a lovely day! The Vestiaire Collective team

Texas
3 reviews
0 helpful votes
Follow Deborah D.
Unfollow Deborah D.
Share Review
Report Review

Excellent Sellers
September 22, 2021

Sellers have been courteous and willing to negotiate. Great platform, however, I'm told Sellers are leaving due to Vestiaire's high percentages not charged by other platforms. A decline in Sellers will be a decline in my business.

Date of experience: September 22, 2021
Canada
1 review
0 helpful votes
Follow Paola F.
Unfollow Paola F.
Share Review
Report Review

Wonderful
September 22, 2021

Excellent service & quality of products. Very happy and satisfied.

Date of experience: September 22, 2021
Mississippi
1 review
0 helpful votes
Follow Doris Y.
Unfollow Doris Y.
Share Review
Report Review

Great
September 21, 2021

It was easy to use and it has great customer support

Date of experience: September 21, 2021
California
2 reviews
0 helpful votes
Follow William W.
Unfollow William W.
Share Review
Report Review

Vestiare, c'est un site super!
September 21, 2021

My experience with Vestaire went very smoothly. The seller answered questions in a timely manner. Once the item was purchased I was kept informed about the authentication process and receive my item in relatively short time. I'll definitely use the website in the future.

Date of experience: September 20, 2021