Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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All was perfect. It was super easy to buy, the shipping was fast and very good. And my sandals are like new. I recommend to buy at the app.
Every transaction has been great from start to finish.
I have been shopper quite while great section usually I found something I am looking for.
No problem at all. Fast and safe.
Definitely I will recommend it for anyone.
Every step of the transaction went smoothly and my item was delivered in a timely manner after it had gone through the authentication process.
Kept getting the run around on an item that was never delivered and was still showing in transit. I was told by customer service that they needed a copy of my photo ID to even ask the carrier where my item was. MY ID is a military ID and I cannot make copies of it. You also don't need an ID to open a query with a carrier and I went back and forth with the different people who it was escalated to and kept getting the same answer. I gave up and called the carrier myself to find out what the issue was - without any ID required. I have spent tens of thousands of dollars over the past few years with Vestiare, but because of ridiculous and unnecessary rules, I have deleted the Vestiare app and I will no longer purchase from them. All for a pair of earrings worth less than $30.
This was my first time ordering and I was very impressed. The seller that I worked with was great. His communication was excellent and he shipped the item immediately. It was a phenomenal experience.
I've sold quite a few items, and bought some and in all cases everything was well executed.
Such a easy shopping experience with Vestiaire. This was my 2nd purchase and I received my item very quickly from an International seller. Authenticity and brand integrity matters, I'm in love with my items and highly recommend the Vestiaire Collective platform.
I was so happy to see that my purse was in better than described condition, it looks new. Also pleasantly surprised that it came with authentication information. I feel safe and know that I can trust your vendors that are so designated. Shipping was fast, and without flair, it could have been packed with more care and style, cheap cardboard box looked overly recycled and was very smashed, lucky that the purse held up to the abuse. Even Omaha steaks are shipped with more style. Honestly I enjoy the unpacking and felt sorry that my beautiful Hermes bag was treated with such contempt.
I am sure this was the vendor's fault but you should establish higher standards for packing and presentation.
From the items purchased to the level of customer service provided when I needed assistance I can honestly say I am a customer for life.
Professional, diligent and friendly! I love how Vestiaire protects the consumers' purchases while providing exceptional customer service!
My package arrived at the scheduled time, it was not lost, and it was in accordance with the original product
Excellent experience
Got a prompt full refund
Tiffany was excellent
I am fed up with your very slow payment & shipping Ans high fees
Dear Esther, thank you for taking the time to bring this matter to our attention! Upon verification, it appears that your payment has been triggered on April 14 and should have been received within the next 5 business days. We however remain available, should any further action be required on our side. The Vestiaire Collective team
From the moment I made the purchase the process was seamless. I appreciate getting delivery progress notifications. It eased anxiety with where my order was during the week.
Im new to Vestiaire so only have a couple experiences to base this on. I love everything about it except for the buyer being allowed so much time to pick the item up. Then they have like 36 hours after that. Would like to get paid sooner.
Dear Mandy, thank you for sharing with us your experience! Kindly note that buyers will indeed have up to 72 hours upon delivery of the item to report a problem. Past this delay, the payment will be triggered. However, this process only goes for items that have been sold with Direct Shipping. Items sold with Standard Shipping will be paid right after the item has been declared compliant. We'll remain available in Me > Help, should you have any further questions and hope to see you soon! The Vestiaire Collective team
Very smooth transaction, item arrived as described. Overall very happy with my purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ali, we are sorry to hear that your order still hasn't been delivered! However, we need to inform that a copy of your ID will be mandatory in order to open a postal litigation with the carrier. Thank you beforehand for your understanding on this matter, the Vestiaire Collective team