Vestiaire Collective

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Vestiaire Collective

Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
grey stargrey stargrey stargrey stargrey star

Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

El Salvador
1 review
0 helpful votes
Follow Francesca J.
Unfollow Francesca J.
Share Review
Report Review

Excellent quality of the goods
May 15, 2022

The transaction was smooth and there was a great selection.

Date of experience: May 15, 2022
North Carolina
3 reviews
0 helpful votes
Follow null H.
Unfollow null H.
Share Review
Report Review

I had been online clothes shopping with the heavily advertised sites, and was "satisfied"
BUT
If you want a unique, high end, more boutique experience, try Vestiaire Collective.

Prices vary widely, so you have an excellent chance of finding designer items, at discount store prices!

Don't buy cheap clothes cheap, buy expensive clothes "cheap"

I found my *wish list* $$$$ handbag. Brand new! (and authenticated) at a price $ I could afford!

I wish I had explored their site sooner!

Date of experience: May 13, 2022
Florida
2 reviews
0 helpful votes
Follow Tom S.
Unfollow Tom S.
Share Review
Report Review

Going Downhill
June 12, 2022

The two pairs of shoes I ordered last year worked out great. However, of the 4 pairs I ordered recently, I have zero pairs of shoes, and cannot even get a refund on the pair of shoes that their team inspected and immediately fell apart during first wear. I lost at least $50 in authentication fees since 2 pairs failed authentication, and the 1 pair *SHOULD HAVE* failed authentication. I have also lost $55 on the actual cost of the shoes that broke immediately during first wear. There is some mystery delay with the 4th pair of shoes, and no projected date when I will get them. And Vestaire Customer Service is refusing to offer me a refund on the broken pair, or even a 15% discount for my next order to make up for all this. That's probably a good thing, because I never want to order from them again. There are plenty of competitors, and you can bet they will be gaining market share with Vestaire's customer service.

Date of experience: May 13, 2022
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Tom, we are sincerely sorry to hear about your unfortunate shopping experience on our platform. We can see that our customer service has already refunded your 4th order as it appears there is an issue in the shipment to our warehouse. Regarding the non-compliant sandals reference 7441161, our teams will contact you via email to provide you with a compensation voucher. Thank you for your understanding and we remain available if needed. Best regards, the Vestiaire Collective team

California
1 review
0 helpful votes
Follow Erin I.
Unfollow Erin I.
Share Review
Report Review

Unbelievable
June 12, 2022

The worst experience of my life. They are the shadiest company I've ever experienced. They did everything to sabotage the sale and then used stall tactics for over two months to try and force me to give up. They have no customer service. I had to fight every day for two months to get paid for my sold item. They should not be in business. They should be in jail.

Date of experience: May 13, 2022
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Erin, we regret to hear about your recent experience with our services! In order to clarify on your payment status, we kindly invite you to share with us your sold item's reference. We remain available for any further contacts and thank you for providing the requested information to us,
The Vestiaire Collective team

Wyoming
1 review
0 helpful votes
Follow William X.
Unfollow William X.
Share Review
Report Review

Great
May 13, 2022

Very easy an fast great price an affordable quick to respond to the order thank you

Date of experience: May 12, 2022
New Jersey
1 review
0 helpful votes
Follow stephanie K.
Unfollow stephanie K.
Share Review
Report Review

Super cool
May 12, 2022

Everything is perfectly fine with this app you don't have any problems with your order

Date of experience: May 12, 2022
California
1 review
0 helpful votes
Follow jill P.
Unfollow jill P.
Share Review
Report Review

I tried purchasing the same bag twice (Jacquemus Le Ciuciu bag in khaki) both times the purchase said it went through and both times I woke up in the morning and my order was canceled with no reason and no communication. I have the right card, plenty of funds and got all of the information right. There is absolutely no reason why my order should have been canceled. And if there was I should have been told exactly what that reason was. I am very frustrated as I now have three large charges to my credit card for a bag I will never receive (it's being refunded but what a hassle). I've tried reaching out to costumer service many times but they are little to no help at all. I suggest buying your designer goods from literally any other site possible.

Date of experience: May 11, 2022
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Jill, we regret to hear that your seller couldn't ship your item before the deadline. Please note that sellers can mark an item as unavailable, should they be unable to ship in a timely manner. A full refund is therefore automatically processed and a voucher has also been mailed to you, regarding this inconvenience. Thank you for your understanding,
The Vestiaire Collective team

New York
1 review
2 helpful votes
Follow ilana J.
Unfollow ilana J.
Share Review
Report Review

The seller I worked with was FANTASTIC, we both agreed to a price but spent days sending offers back and forth because Vestiaire does not use the correct (or consistent) exchange rate between our two currencies. In the end, I paid more, she received less, and Vestiaire/financial partners received way more than they deserved. Customer service was absolutely useless and had no interest in facilitating the sale. And the import fees should have been disclosed somewhere earlier than the final payment page. Extremely disappointed in this experience.

Date of experience: May 10, 2022
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear ilana S, thank you for sharing your experience with us. We've taken note of your comments and will be working to improve the custom's fees visibility before payment. The exchange rate is indeed handled by an external entity, however, we will also transfer the feedback in order to improve our community's experience. We remain available should you need assistance on any specific matter. Best regards, the Vestiaire Collective team

Canada
1 review
0 helpful votes
Follow T C.
Unfollow T C.
Share Review
Report Review

I have been waiting for over 2 months for my order and it has yet to arrive! They keep sending me generic customer support emails and have taken full payment for the boots I ordered. I am livid!

Date of experience: May 10, 2022
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear T C., we're sorry to hear that you have not been given a solution to your missing order. We have not been able to check your query as you have not shared your order reference. We kindly invite you to share it with us here for fast verification and resolution of your case. Thank you in advance for your cooperation, the Vestiaire Collective team

Virginia
1 review
0 helpful votes
Follow Candra F.
Unfollow Candra F.
Share Review
Report Review

Just Started
May 9, 2022

So far so good. Hoping all goes well with my first order. Item being shipped from Greece. Wondering how secure this site is? I was looking for the secure lock symbol when placing my order and did not see it. So... hoping all goes well and looking forward to future sales.

Date of experience: May 9, 2022
California
1 review
0 helpful votes
Follow Irene R.
Unfollow Irene R.
Share Review
Report Review

Very good!
May 9, 2022

Thank you very much. It is fast delivery and all what I sow on the picture.

Date of experience: May 9, 2022
New York
1 review
0 helpful votes
Follow Francesca C.
Unfollow Francesca C.
Share Review
Report Review

A good service indeed
May 9, 2022

Please cancel my Premium membership

I understand that you are cancelling it too, and do not want to pay for a service that doesn't exist any longer

Date of experience: May 9, 2022
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Francesca, we are getting back to you regarding the Premium Membership advantages. We indeed confirm that this feature will be discontinued. However, please note that your advantages are still active and running. Therefore, we kindly confirm that you'll be able to use your free shippings on your next orders. Thank you for your understanding,
The Vestiaire Collective team

Texas
1 review
0 helpful votes
Follow Andrea M.
Unfollow Andrea M.
Share Review
Report Review

Terrible IT department and customer service
June 8, 2022

The Vacation Mode did not work for hours after I turned it on. Vestiaire kept sending emails to ship an item I already shipped. The customer service person was exceptionally rude and disconnected from me as I was typing. (Menchie P). I have a few very bad experiences with Vestiaire other than the above mentioned.

Date of experience: May 9, 2022
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Andrea, we are sorry to hear that a technical error seemed to have occurred, as you confirm that you have set up the holiday mode. Please rest assured that we'll remain available for any further questions or queries you might have by email or on our App's chat it Me > Help. Thank you for your understanding,
The Vestiaire Collective team

France
1 review
0 helpful votes
Follow Leila N.
Unfollow Leila N.
Share Review
Report Review

Un peu déçue
June 7, 2022

Le code VCDAYS60EU n'a pas functionné. Déçue pour ça

Date of experience: May 8, 2022
Vestiaire C. Vestiaire Collective Rep
over a year old

Chère Leila, nous revenons vers vous au sujet de votre éligibilité au code promotionnel VCDAYS60EU. En effet, nous devons vous informer que les codes promotionnels sont disponibles dans des régions spécifiques. Dans ce cas, le code a été attribué à plusieurs pays en Europe. A cet effet, nous vous invitons à bien vérifier que les informations de localisation que vous avez renseignées sur votre compte correspondent à votre localisation physique. Nous vous remercions pour votre compréhension,
L'équipe Vestiaire Collective

Virginia
1 review
0 helpful votes
Follow Kevin N.
Unfollow Kevin N.
Share Review
Report Review

Disappointed by seller
June 6, 2022

The sellers timeframe for shipping an item is too long. This should be controlled by Vestiaire, not by the seller.

Date of experience: May 7, 2022
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Kevin, we're sorry to see that you are not pleased with your experience and that you found the seller's shipping delay too long. You can check all the details regarding this delay in our Help Center, article " How long does the seller have to send my item?" which can vary depending on the seller's location. We remain available should you need assistance on any specific matter and we thank you for your understanding. Best regards, the Vestiaire Collective team

California
1 review
0 helpful votes
Follow Beverly S.
Unfollow Beverly S.
Share Review
Report Review

Best purchase ever
May 6, 2022

The process was very very easy. From purchase to communication to delivery - excellent all around

Date of experience: May 6, 2022
Canada
1 review
1 helpful vote
Follow Moujan M.
Unfollow Moujan M.
Share Review
Report Review

I sold a Fendi bag with them, and my buyer has received the bag and DHL has also confirmed that the bag has been delivered. However, after a month they have not paid me. They told me that DHL has lost the bag and that is completely a lie because I confirmed with my buyer and she told me she has received the bag. Their customer service is terrible, they will always reply back with no solution and keep telling you the same exact words. It's as if they are using bots to reply back and there is no real associate. They also have no phone numbers which make things even worse. Don't ever use them. They will steal your money.

Date of experience: May 5, 2022
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Moujan, we're sorry to hear that there was a misunderstanding regarding the delivery of your sold bag. We have now scheduled your payment for tomorrow, please note that the amount can take up to 5 working days to be visible in your bank account. Our apologies for the inconvenience caused by this transaction. We remain available for any further assistance if needed. Best regards, the Vestiaire Collective team

California
2 reviews
0 helpful votes
Follow Kaye L.
Unfollow Kaye L.
Share Review
Report Review

Did not receive 30 dollars
June 4, 2022

I did not receive 30$ off as promised with welcomeus code. Also would love to have seen the US price before accepting offer.

Date of experience: May 5, 2022
Vestiaire C. Vestiaire Collective Rep
over a year old

Dear Kaye, we kindly confirm that the reduction code of 30$ was well applied to your order of the Dior weekend bag. You can download the receipt of your account in the desktop/web version of our platform. Thank you for your understanding and we remain available for any further information if needed. Best regards, the Vestiaire Collective team

New York
1 review
0 helpful votes
Follow Tionna U.
Unfollow Tionna U.
Share Review
Report Review

Their quality control service is the best! I appreciate the follow up they do on the customer's behalf.

Date of experience: May 5, 2022
Texas
1 review
0 helpful votes
Follow Ben H.
Unfollow Ben H.
Share Review
Report Review

Believe the reviews... they are real. I wished I have read those reviews before started selling on their platform. They would hold payment without a reason even after the item has been accepted and approved. Customer service kept pushing payment date each time when you reached out. Just stay away and consign with other companies

Date of experience: May 4, 2022