Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I bought a Louis Vuitton Courtney bag AU$1200 it was shipped from Europe to Australia crammed in a cardboard box with no wrapping whatsoever or dust bag... I was so shocked to see it just sitting there crammed in (there was a piece of brown paper on the bottom of the box) it took me two days to get it back in shape and when I contacted the Customer Service chat line I was given the answer 'what do you want me to do about it' I was given no apology or assurance that this would not happen in the future or reason why it was not placed in their companies dust bag at least (which past items I have bought have been) they were shipping this bag from Europe to Australia so they were aware it had to go thousands of kilometres and all they did was shove it in a box it was a miracle it was not damaged... I will not feel safe to buy from this company again as I cannot take the risk of these expensive items being disrespectfully packed without any care or concern
Please give buyers option to opt out of authentication for items under a certain amount. After authentication and 20 dollars shipping on top of that, it makes that $100 item not worth buying. I've found great things on VC but have also passed up on a dozen things due to this.
I have had multiple issues with this company. The last being they did not check or verify a designer pair of shoes. When I received them they were of appalling quality. I looked up the design on the designer website and the design doesn't exist…. I returned the fake shoes. They then advertised the fake shoes under my profile without telling me. I've asked them to take the fake shoes off my profile and refund me and they will not. Time for me to talk to my credit card provider…. This is the third issue I've had with them. I'm out.
Dear Olivia, we are getting back to you regarding the doubts you have been expressing on your shoes and regret to hear that it persists. However, we must inform that our team has carried out an additional verification and must inform that our report indicated that your item is compliant to its description. Due to this matter, kindly note that your item has been relisted under your account. Thank you very much for your understanding and we remain available, should you wish to get your item back.
The Vestiaire Collective team
My delivery was very fast. The seller is awesome. I even got a hand writtten thank you note. Clothes i ordered are in condition as described. I'm sure i'll come back for more :)
They fool the byer and the seller by charging a conversion fee without telling. Me and the seller discovered when we started chatting about the price. When the seller told me the accepted price in euros I realized I had paid much more in SEK. Vestiaire somehow converted my offer in SEK to a much lower offer in euros. Vestiaire says the difference is a conversion fee applied by "their partner". The conversion fee was 242 euros! You can not find any information about this and when you try to chat about it with Vestiaire the close the chat. First and last time at Vestiaire!
Dear Maria, we kindly inform that for cross-currency orders, a first conversion will be first operation to Euros to align with our standard. We kindly invite you to use our Location filter to make sure shipping fees are also kept as low as possible. We'll remain available on our app's chat for any further questions or requests you might have!
The Vestiaire Collective team
Process was easy quick and clear. Will continue to purchase from company.
I have already bought many items all over the world and everything has been exceptional in quality and service! I love how administration inspects all items prior to shipping to buyers. Great comfort in knowing you're getting exactly what your buying/paying.
It's easy…Vestiaire is hands down the number one site for fashion. I've been on this site for years and now I only use Vestiaire. The value I get and find with some of the pieces is just insane. It really is! I found my girl a '67 Bond Girl jacket custom made unworn in Italy for like $90. What other site has that as a possibility? That being said the value is great but the unpredictable nature of some of the items you find here really is what separates Vestiaire from the rest. Modern LV and Gucci is cool but vintage 1of 1 items is far cooler. Happy hunting!
I really love and enjoyed selling here, but one thing I don't like is when a buyer offer on the listings ana seller accepted it. It takes days or hours for them to purchased and when you make a listings it will not automatically purchased it takes how many days for them to accept or refused it! But in some features on this app is wonderful!
Vous m'avez remboursé rapidement un achat, qu'un vendeur ne vous a pas expédié, vous m'avez aussi donné un autre code de réduction et j'ai fait un autre super achat. Merci
Many great finds and deals however some sellers just cancel with no word or anything. I know that comes with the resale territory. And because they don't have a real land line it can be hard to get ahold of someone regarding refunds and or other issues. Otherwise I have had good experience.
New item, great communication with the seller. I was too excited for an alert on these popular sneakers.
Seller canceled my order. Which shouldn't be allowed without penalty. Despite completing that purchase I lost the use of a coupon code which saved me some of the expensive fees. Repurchasing didn't allow use welcome coupons. If you think your getting a deal add $300 in fees to your price which aren't pointed out until the end. Just like coupons and fees very misleading. I feel bad for the seller.
Dear S S., we regret to hear that your seller couldn't ship your item before the deadline. Please note that sellers can mark an item as unavailable, should they be unable to ship in a timely manner. A full refund is therefore automatically processed and a voucher has also been mailed to you, regarding this inconvenience. Thank you for your understanding,
The Vestiaire Collective team
Bought a gucci belt. They sent the wrong size. Had to fight for a refund and finally offered one.
TO DATE THEY HAVE THE BELT AND MY MONEY AND I AM FIGHTING WITH MY CREDIT CARD FOR THE MONEY BACK.
Disgusting company. Be aware they don't give refunds normally either they make you resell the item instead which is what they did with me at first. I fought very hard to get a refund then they just don't send the money or reply to emails.
Avoid at all costs
Dear Tracy, we regret to hear that you are not satisfied with your recent purchase! Please note that you will be able to report a problem on the order page directly, in the orders & sales section you'll find by clicking on the link below:
https://www.vestiairecollective.com/my-account.shtml
As we could not identify your Gucci belt, we kindly invite you to start a chat on our App's chat in Me > Help, so that we can start looking into your request.
Kindly note that the report button will be available for 3 days upon delivery of your parcel. Thank you for your understanding,
The Vestiaire Collective team
The platform was very self-explanatory, very easy to go by and selling was a breeze! It gives reasonable pricing Suggestions. I would definitely sell again!
Have reported a purchase of a fake item (boots), that I have unfortunately placed an order for. I have been told it is fake by someone that works at Christian Dior literally 2 hours after I placed the order. Christian Dior has never produced the item is such colour. Quickly I learned that myself too.
The item was shipped to the VC for authenticity and quality check so I got onto it right away. The customer service lady, Jolina Marie P. Wasnt bad, but very unhelpful, she told me to contact the seller myself and ask her to cancel the order…I did, of course nothing happened. And as soon as I asked Jolina for an email or phone number of a manager or someone I can report this issue to, she ended the chat…
I don't support production of fake items and under any circumstances would I wish to purchase one. This is very disappointing…
Dear Dominika, we highly regret to hear that you're expressing doubts on your recent order! This topic is taken very seriously, as our Community's safety remains our main focus. Upon verification, we kindly inform that our teams have verified your products and declared the compliance of your item. If you have any further doubts, make sure to reach out to us on our App's chat in Me > Help in order to look into your return request. Thank you for your understanding and we remain at your entire disposal,
The Vestiaire Collective team
They are USELESS avoid at all costs. They make you run around in circles, and have no ability to actively deal with issues.
Dear Joel, we are getting back to you regarding the delivery failure on your parcel. We kindly inform that our teams have been indeed alerted on this matter and that we are currently looking into your request as we speak. Rest assured that we will get back to you and update on the processing of your sale by email. We'll remain available there for any further contacts,
The Vestiaire Collective team
The payments are too slow
And the prices are too low
Wont be selling here again
Will deactivate my account once my payment has made it in.
Dear Jane, we are getting back to you regarding payment processing time. We kindly invite you to check our dedicated article below for further information on payment leadtime:
https://faq.vestiairecollective.com/hc/en-gb/articles/209304765-When-will-I-be-paid-for-my-sale-?parent=4404616426897
We'll remain available over our App's chat in Me > Help for further help regarding your payment if needed. Thank you for your understanding,
The Vestiaire Collective team
I stopped buying from them. Their "experts" validated two counterfeit items. Their solution was for me to send the items back at my own cost. They should check items during their quality process! Avoid avoid avoid!
Dear Vestiaire C., we're sorry to hear that you have doubts about your recent orders. As members of the Charter against the online resale of non-compliant items, your security is our priority, and we would be willing to check the items again to either confirm or not the conformity. Please make sure to provide us with the item's references so that we can look into it for you in the shortest delay, and provide you with the shipping labels. Thank you for your understanding and cooperation, the Vestiaire Collective team
À bite confus for the prices, my prices was very low and the service not stop asking to put more and more low for somme items new and with à best qualité, just inform you better for the prices, thanks
Dear Valerie, we are getting back to you regarding the invitation to lower your prices. We kindly inform that there is no mandatory aspect in this communication. We indeed send it as a piece of advice to boost your chances to sell your items. Thank you for your understanding,
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Julie, we are currently get back to you regarding the packaging of your order. We are utterly sorry to hear that your item hasn't been conditioned correctly. However, the safety of your item is a priority for us and regret to hear that our standards haven't been respected. We'll remain available for any further questions or requests,
The Vestiaire Collective team