I received counterfeit Louis Vuitton shoes from a seller on this site. I contacted customer service and was told to return the item to their hub to undergo a second authentication process. I thought maybe they overlooked somethings and I was sure they would see that this item was counterfeit the second time around. The stitching and product logo on the insole of the shoe was way off center. The insole was pasted on and the edges were overlapping onto the inside corner of the shoes. To my surprise I was informed by customer service that they are standing by their decision and feel that the item meets their standards. I was in disbelief! This is incredibly dishonest and disappointing! I have reported this to my bank and filed a dispute with them. My only regret is that the only pictures I took of the item was the ones it took while on the customer service chat with the agent. Those pictures were not saved on my phone. Please be ware everyone! Shop at your own risk!

Hi Vestlaire, i have sold shoes at your site, the ref number is *******, it say Item compliant and payment scheduled on the 31st may 2022, it should be paid to Paypal, how long does ot take? I havent received payment from you

No wonder fashion as in industry has imploded in its own face and here we have the vestiges, the parasites of that ludicrous world exposed in their post-boom time ripping off customers, operating under glossy facades (as it always has) - and being the greediest corporate thief-style operati that are yet to be closed down.

They haven't worked out that taking designer (any) goods that don't belong to you, taking funds from buyers who believe they have purchased them - and reneging on commitments to both sides - is STEALING in most peoples' books. When investors sit on our funds/capital for a period of time - they share out the profits.

Please investigate Kerling and their assets. Or better still shut them down altogether.
Stick to the humble, non greedy, honest co's like Vinted & Depop; at least they do what they promise to do.

I have been requesting for dispute since Vestiaire Collective France canceled my sale and saying that the vintage Louis Vuitton is not authentic. This is so frustrating and disappointing. The item is 100% authentic and I have sent them all the details to prove it's authenticity, they have my item and they have not yet solve this matter. I am so saddened with this experience. The helpbot is giving different information and I am so feeling depressed about this. I really hope this will be resolved.

I have been waiting for THREE WEEKS for payment for a sale on Vestiaire. 12 emails later with subject heading: "We've not forgotten you!", have failed to address a defaulting Buyer who has not collected a Guiseppe Zanotti bag from DHL (who does that?), after she purchased it from me on 11th May. Vestiaire have received her payment.

All sorts of excuses from the Buyer, but in the end DHL is contracted to Vestiaire. I fulfilled my agreement with Vestiaire, but they have stalled with excuses they are "investigating" my "query" about about non-delivery, despite DHL holding the item at a facility in France for almost two weeks. Three weeks later, still no payment after fulfilling my part of the contract.

What's interesting is that I am rated as an Expert Seller, have never once dispatched an item later than 24hrs after a sale, always pack & present the item in pristine condition &/or protect it from damage during shipping. I have never had a complaint.

Vestiaire have apparently slipped into the pit of money they have made from subscribers like me, and show absolutely no consumer protection when the circumstances clearly evidence that THEY are liable and must pay a Seller when a third party has failed to perform in accordance with the Sales Agreement they have with Vestiaire.

And yes, I have a great deal of experience in Consumer Law and will be taking action accordingly. If you are contemplating being a Seller, be prepared to battle it out if you decide to work with Vestiaire. If you are a Buyer, know this: you too have a duty of care & must perform in accordance with the the Vestiaire Sales Agreement. Don't mess Sellers like me around!

I made a purchase... a pair of boots. They shipped on Feb 4th by way of fed ex. There they sat in France for two months. Fed ex isn't shipping out of France. So after numerous emails and nonsense. I ask if they can recall the package and use another carrier? Finally they do... 10 days later still nothing. Then I recieve a message stating my package is back in their possession. I ask for a refund. Any savings in my pur have is lost in 2.5 months in interest on my credit card. Vest offers no help. Now they send me a notice. My package has shipped... using Fed Ex again. Fed ex isn't shipping out of France. Btw on my app... it shows the purchase as delivered Feb 21st. Total incompetence

Please avoid Vestiaire Collective - as the previous user wrote, there is no buyer protection, and there is no customer service number. I purchased a BV Cassette bag from a seller a Germany who claimed the bag as new/never worn. Vestiaire "authenticated" the bag, and then shipped it to me in NY - i had to pay for shipping and the authentication fee, and custom duties ($$$)

When i received the bag, i immediately saw it had been worn - there were clear signs of discoloration at the back and on the strap. They refused to offer any recourse except 10% site credit of the price of bag (not incl. All the fees they imposed and taxes I paid), or to send the bag back for another round of quality control. If they deemed it was new per "their rules" I would have to pay for shipping again to have it sent back to me or relist in on the site. This process could take weeks/months. This whole time I had to communicate via email and when I requested a customer service # to call, they would refuse. The process has been so time consuming and frustrating and after all of it I am stuck with a used bag i overpaid for:(

Rebag, TheRealReal, Tradesy are much better options. Avoid Vestiaire.

Shipping was a little long but that was an issue with the original seller. No issues with customs. Overall a great experience. I was a little nervous with some of the existing reviews but I think those might have been due to faulty sellers, issues with customs, or possibly the slowly improving mail/Covid issues. Yes- I do believe VC should have a way to quickly resolve those for unhappy customers but I think the original issues may not be their fault. Buy at your own risk- I definitely would purchase from VC again