Hello all,
I have received the Allegri coat from your Italian seller, Emilia. There is however only one under coat. Emilia describes the coat as a raincoat (rather worn) with a wool layer underneath which is in good condition. I have the under coat but can't zip it up as the outer coat is missing. I must say I'm a bit disappointed as I live in the Netherlands (cold weather) and need this outer coat even though it is a bit shabby!
Best wishes,
Penelope.

I wanted to purchase a puffer jacket on the site, which I was very keen on. The seller and I agreed to a price of 340 euros. I'm from HK and that converted to HKD 2789 as per XE.com on the day. When I offered HKD 2789 with the make an offer function, it appeared as 300 euros for the seller. And when she counter offered at 340 euros, it appeared at HKD 3079. 52 for me. That is a 10% increase/discrepancy on the price due to exchange conversion. Exchange rates can fluctuate but not by such a significant amount. I chatted to 2 customer service agents for an hour with a lot of stock standard platitudes and absolutely no useful help. They told me it was not their issue as they used a separate company for exchange rates. One of them told me that they calculate the exchange rate based on the day of item posting and sent me that rate, which still worked out to be 333 euros not 300. They offered no answer apart from that they are constantly improving their site and to send an email to their team, which I did and no response. The service was appalling to say the least. Of more concern is that both the buyer and seller are losing a high percentage of money based on the exchange rate used. This is over and above the seller fee they buy and the authentication fee they charge the buyer. There is no disclaimer visible mentioning that a significantly higher rate is used which is very unethical. If I didn't happen to discuss the price with the seller, I would have never known this extra charge.

I purchased a Burberry backpack and it went through the authentication process and was sent to me. As soon as I opened the box I realized the bag was not authentic. Chatted with them and explained all the reasons. Was very difficult to get a return label. Shipped item back the next day and am still waiting for a refund. I keep chatting (only way to contact them besides email - poor service) and am told I have to wait for their quality department to verify. This shouldn't take this amount of time since I basically did the verification for them. I provided the list of 8 things wrong with bag and they could have checked just one to determine it was fake. I no longer trust their authentication process and have purchased my last item from them. Beware that even if you pay to have your item authenticated you may still receive a fake item and the refund / communication process is flawed at best.

I've been shopping with them for many many years.

Pros: They have the best selection of all resale sites.

Cons: Their fees are getting more insane year by year. They force you into paying a "authentication fee" for $25. They also force you to pay customs upfront which is OFTEN overestimated in my experience. If this is the case, I have been reimbursed the difference after hounding them down. Customer service in general is atrocious/non-existent. The fact that they make a commission off the seller, and then a hefty $25 per item, overcharge on shipping, and overcharge on prepaid customs, is appauling. ALSO they only ship items one at a time now, so you have to pay for shipping separately on every order. What else... OH YES. So currently, you have to pay taxes AND import duties for your items at checkout. Yes, you have to pay double the tax. I wish people would use just about ANY OTHER website to sell their items, because Vestiaire is the worst - they do have a good selection though.

Also they used to have a "premium members" thing where you could get free shipping, but they've removed that too. I hate this website/company quite a lot.

I should prefix my review by saying that I'm a top seller with VC, ( Expert seller badge) with a 100% quality compliance record and I've sold thousands and spent thousands with VC. That said, the treatment that I receive from the company is just appalling. I recently sold a pair of sugar stack Paloma Picasso Tiffany diamond earrings to a buyer ( for a very good price) and everything went smoothly until the "Quality check" sent me a message saying that one of the "rhinestones" ( which was inaccurate as they are diamonds) was missing and this ultimately led to the cancellation of the purchase. I was terribly confused as I sent the earrings in perfect condition. Turns out that they 1st: misrepresented the diamonds as rhinestones to the buyer and 2nd: removed one of the diamonds themselves and later blamed me for a "missing diamond." So now the damaged 5750€ earrings are being return, leaving me with the task of paying to have them repaired at Tiffany & Co. The entire ordeal has been incredibly careless and unprofessional. They ruined a sell, misrepresented the earrings, damaged the earrings and blamed me and now I must pay the price

Thank GOD! At first thought, I did not feel secure ordering on a site I have no history, especially with my payment method and the items were shipping from France. Thank God! He made me feel at eased and I placed my order. I received updates and when the shoes were professionally inspected I was informed about a small issue that was not mentioned in the listing. The inspector voiced his recommendation but left the final decision to me. Thank GOD! I listened to the inspector and purchased the sandals. Beautiful canvas monogram slingback, Looks like new, rare and very difficult to find and definitely exceeded my expectations. Great Job Done!

My parcel is lost for 3 months because they send me an incomplete label address. I emailed customer service 100 times providing them all the info they needed, I even contacted Hermes myself to solve the problem. Customer service is rubbish, unprofessional at all, they did nothing in the 3 months and they don't want to give me a refund. Just avoid this!

I purchased a Bvlgari ring from VC, which was obviously was at a substantial price. When I received the item, I was stunned by the poor quality and clearly was a fake. I took the ring to Selfridges Bvlgari boutique to one of the sales I know very well of - she said they cannot guarantee but this is 99% a fake. On this ring, you can even see gaps of metal joints, 'diamonds' were badly aligned, powders came off the mother of pearl, number of claws on diamonds are not correct, the ring surfaced were dented as well... After I sent this ring back with several pages of pictures explaining the obvious differences between this fake and authentic rings - after 10 days of receiving the return and my explanation, they finally came back and still accepted ring as authentic. Do they even know that many Asian factories use real gold, cheap but real diamonds etcs to fake expansive jewllery? But if you know the craftsmanship and quality of an authentic ring, differences are obvious. Completely beyond me, how does this website do their checks? Does their 'experts' know anything at all? Extremely alarming. So I would tell anyone off if you wish to buy any piece of expansive jewelry, watch or Hermes bags - this website cannot be trusted.

I purchased the Gucci Jackie bag here, and today when I wanted to resell it, I was informed by Gucci employee that it is fake. I payed Vestiare to do Authenticity control. I also bought there Prada and LV bags, but I am terrified they are fake too, because obviously they don't do the Authenticity control, even if you pay for it :( :( :( I hope, I will get my money back and they do authenticity control for my other purchases :( It is dreadful experience and huge disappointment.

Last week I was happy I was sold my Birkin, I sent it with their company of choice DHL and the label they sent to be printed, I packed my precious bag, took pics while packing it and next day I received the authentication report:
1. Wrong model… they can go to Hermes and complain about it.
2. No keys
3. No padlock
I immediately started a chat (there is no phone number) and you get all these people one after the other one apologizing, sorry, we will send you an email with your case… one week later they are sr ding my bag back incomplete, and no answer… to recover these accessories from Hermes it is more than 1k and they do not want to take responsibility. My bet is they are selling the accessories in their web, they just needed a purse with an specific color and that was mine…they sent me pics of the Authenticator and they are just useless! They stole them and now nobody wants to respond. Be Aware!
I also bought a fake YSL cosmetic case, which I complaint about and nobody answered, because it was not that expensive I didn't mind but still… they are a scam!
First 4 pics from them, showing me the accessories were not there… can you see something?
Last 2 pics, mine packing the bag.